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Big Account Problems

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mrmegaminer

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Saturday, January 11th 2014, 6:40am

Big Account Problems

I can't create a support account or reset my secondary password, Also my Runes Of Magic account isnt on my gameforge account

This post has been edited 1 times, last edit by "mrmegaminer" (Jan 11th 2014, 6:46am)

Ziav

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Sunday, January 12th 2014, 3:10am

Quoted from "mrmegaminer"

I can't create a support account or reset my secondary password, Also my Runes Of Magic account isnt on my gameforge account
You do know your support account is completely independent of your game account, right? Create a new support account and tell them what your issue is, that's the ONLY way to get this resolved.

mrmegaminer

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Sunday, January 12th 2014, 2:01pm

Quoted from "Ziav"

Quoted from "mrmegaminer"

I can't create a support account or reset my secondary password, Also my Runes Of Magic account isnt on my gameforge account
You do know your support account is completely independent of your game account, right? Create a new support account and tell them what your issue is, that's the ONLY way to get this resolved


i cant make a support account it wont send the email

Yrcanos

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Sunday, January 12th 2014, 2:45pm

Quoted from "mrmegaminer"

i cant make a support account it wont send the email

Try the following:
Make sure you typed the email address correctly.
Try checking your mail program 'spam' folder. (Or 'Junk')
Try your provider/ISP 'spam' folder. (Or 'Junk')
Try re-registering: http://support.us.runesofmagic.gameforge….php?action=reg

Let us know how you get on & about any specific error message you receive.

mrmegaminer

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Wednesday, January 15th 2014, 10:11am

Quoted from "Yrcanos"

Quoted from "mrmegaminer"

i cant make a support account it wont send the email

Try the following:
Make sure you typed the email address correctly.
Try checking your mail program 'spam' folder. (Or 'Junk')
Try your provider/ISP 'spam' folder. (Or 'Junk')
Try re-registering: http://support.us.runesofmagic.gameforge….php?action=reg

Let us know how you get on & about any specific error message you receive.
i dont get any error message or anything, and the message isnt in the spam folder ethier

Yrcanos

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Wednesday, January 15th 2014, 6:02pm

What browser are you using? Maybe try a different one?

BlankMinded

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Wednesday, January 15th 2014, 7:05pm

Since my curernt problem is somewhat related, I'll post some information here:

I am currently unable to log on to http://us.runesofmagic.gameforge.com/news/index site. Had password reset, got the new password via email, still unable to log in. Sending in support ticket but figured I should also post here.


NEVERMIND -- copy and pasting the new password didn't work, but manually typing it in did. go figure.

This post has been edited 1 times, last edit by "BlankMinded" (Jan 15th 2014, 7:11pm)

Yrcanos

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Wednesday, January 15th 2014, 8:10pm

Perhaps an extra space at the end of the password crept in during the copy/paste?

Whatever it was, glad to hear you're in now. :)

mrmegaminer

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Friday, January 17th 2014, 5:06pm

Quoted from "mrmegaminer"

Quoted from "Yrcanos"

Quoted from "mrmegaminer"

i cant make a support account it wont send the email

Try the following:
Make sure you typed the email address correctly.
Try checking your mail program 'spam' folder. (Or 'Junk')
Try your provider/ISP 'spam' folder. (Or 'Junk')
Try re-registering: http://support.us.runesofmagic.gameforge….php?action=reg

Let us know how you get on & about any specific error message you receive.
i dont get any error message or anything, and the message isnt in the spam folder ethier
tried that even swaped PC's

Yrcanos

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Saturday, January 18th 2014, 1:15am

What email provider do you use? Can you try with a different email address & then add your 'proper' email address to the Support account after you created it?

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