Need help please!

Shinigami1994

Beginner

Sunday, March 9th 2014, 2:38pm

Hi all im new on this game but have a problem.I downloaded game Registered and all,but the problem is i cant log in game when its ask for my username and pasword i tipe it but it says Account username or password is incorect.
What to do ty for ur help..

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Soriya

Beginner

Posts: 21

Location: Netherlands

2

Sunday, March 9th 2014, 2:47pm

Did you check if A) the region settings in the launcher are correct B) you created an account on the website for the region you are trying to play on (US or EU) and C) if you can log in with your created account on the website?

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Aqualink

Team Manager

Posts: 945

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3

Sunday, March 9th 2014, 3:09pm

As Soriya said above me. The default region on the launcher is English (GB), I believe, not USA. Please make sure you have selected the proper region on the launcher. You can select the region by clicking the red button marked 'Region / Language' under the progress bars right after opening the launcher.

The good news is since Gameforge took over, the game content is the same between regions, so switching regions on the launcher after downloading the content for a specific region doesn't mean you have to download content for the other region.

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Yrcanos

The Dungeon Keeper

Posts: 1,408

Location: Dungeon

4

Sunday, March 9th 2014, 3:22pm

Quoted from "Aqualink"

...since Gameforge took over, the game content is the same between regions,

Actually, it's always been the same.

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Cike

Rogue

Posts: 4,171

Occupation: Being Human

5

Sunday, March 9th 2014, 5:34pm

the game content is the same. what was different was pretty much everything else associated with the game.

my r/p can outdps r/m. your name is stupid.

mages should stack dex. word.

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delica

Beginner

Posts: 4

6

Friday, March 14th 2014, 6:52pm

Same Problem

I'm having the same problem. After reading the answers, I went and made sure both game and launcher and website are all USA-still getting a User name password incorrect message

Any help would be greatly appreciated...

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Cike

Rogue

Posts: 4,171

Occupation: Being Human

7

Friday, March 14th 2014, 7:00pm

try logging into the US website(maybe you tried, can't tell by the post). if that gives u error also, try setting launcher region to EU, and logging in.

my r/p can outdps r/m. your name is stupid.

mages should stack dex. word.

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Yrcanos

The Dungeon Keeper

Posts: 1,408

Location: Dungeon

8

Friday, March 14th 2014, 7:09pm

One thing that catches a few players off-guard id the GameforgeLive launcher.
By setting it to the region USA/Englsih, all you get is the US version of the GameforgeLive launcher.

You will need to set the RoM launcher to USA/English by using the big red button marked "Region/Language".

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Reset Secondary Password :: Redeem Key :: Account Safety & Security :: How to post DxDiag.txt

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delica

Beginner

Posts: 4

9

Friday, March 14th 2014, 7:20pm

Yrcanos
I used the big red button to change to USA...I can log into the website-it's also set to USA-but not the game...sigh...

'nother question-What's up with the second password? I don't remember setting a second one.

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Cike

Rogue

Posts: 4,171

Occupation: Being Human

10

Friday, March 14th 2014, 7:37pm

second one is set the first time you log onto a server.

i would try changing the region in the RoM launcher directly, as well as just get rid of GFlive...

my r/p can outdps r/m. your name is stupid.

mages should stack dex. word.

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delica

Beginner

Posts: 4

11

Saturday, March 15th 2014, 2:20pm

Cike
Don't you need CFlive to run the game? Yesterday I uninstalled and re-installed everything-when I went to uninstall GFlive it told me I would need it to run Game Forge titles. Made sure everything was set to USA when I downloaded again, and I'm still getting a password error-can get on the website....guess I'll just have to find a different game to play...

Thanks for trying to help

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Kalvan

Super Gamemaster

Posts: 2,053

Location: Lurking Amongst the Forums

12

Saturday, March 15th 2014, 7:11pm

Quoted from "delica"

Cike
Don't you need CFlive to run the game? Yesterday I uninstalled and re-installed everything-when I went to uninstall GFlive it told me I would need it to run Game Forge titles. Made sure everything was set to USA when I downloaded again, and I'm still getting a password error-can get on the website....guess I'll just have to find a different game to play...

Thanks for trying to help

You can get rid of the Gameforge Live (GFL) launcher, but you will also have to remove RoM from your computer. Do that via Windows Control Panel/Programs and Features.

There is a workaround to the GFL here: Manual Downloads for the 6.0.1 RoM Client These are the direct RoM file downloads that do not require the GFL.

Read Inferiority's starter post and follow his instructions on downloading the installation files, installing the game, and allowing it to update itself.

Also check the email that is linked to your game account. You should have received an authorization/activation mail. Find it and click on the link provided in it to complete the activation of your game account.

And, of course, make sure the Region and Language for your newly-installed game is set to US/English.

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Cike

Rogue

Posts: 4,171

Occupation: Being Human

13

Saturday, March 15th 2014, 8:27pm

Quoted from "Kalvan"

You can get rid of the Gameforge Live (GFL) launcher, but you will also have to remove RoM from your computer. Do that via Windows Control Panel/Programs and Features.

iirc, just move RoM outside of GFlive, make shortcut to client.exe, and it should work fine...i know a couple people that have done that, and no problems yet.

my r/p can outdps r/m. your name is stupid.

mages should stack dex. word.

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Kalvan

Super Gamemaster

Posts: 2,053

Location: Lurking Amongst the Forums

14

Sunday, March 16th 2014, 6:04am

Quoted from "Cike"

Quoted from "Kalvan"

You can get rid of the Gameforge Live (GFL) launcher, but you will also have to remove RoM from your computer. Do that via Windows Control Panel/Programs and Features.

iirc, just move RoM outside of GFlive, make shortcut to client.exe, and it should work fine...i know a couple people that have done that, and no problems yet.

That works if you're reasonably computer-literate and know where to look for the RoM folder. But many people aren't and don't.

That's why I tend to give long explanations.

Either way will work.

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CammoXD

Professional

Posts: 746

15

Sunday, March 16th 2014, 6:12am

Either way might work....but giving a thorough explanation of how to remove the RoM folder from the GFLive directory saves them a LOT of time and also downloads if they have a limit. I would personally only suggest removing GFLive + RoM as a last resort if something was really messed up.

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Majik

Gamemaster

Posts: 159

Location: in your heads

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16

Sunday, March 16th 2014, 6:25am

Remove Gameforge Live Without Reinstalling RoM

1. Delete your current RoM/Gameforge Live "Desktop" icon(s).
2. Navigate through your programs files and open the Gameforge Live folder.
3. Locate the folder for Runes of Magic but do not open it.
4. Right-Click on the Runes of Magic folder and select "Cut" or "Copy".
5. Go back to your program files list and "Paste" it there or press "Ctrl + V" (it may take a few minutes to move the folder).
6. Once the copying process is complete, open that Runes of Magic folder.
7. Right-Click on either "Client.exe" or "Runes of Magic.exe" (either one will be fine).
8. Choose "Send To" >> "Desktop (Create Shortcut)". (rename ONLY the "Desktop Shortcut" if you want).
9. Double-Click the new shortcut on your desktop and verify the Runes of Magic launcher opens.
10. Fully uninstall the Gameforge Live program (it is no longer needed if step 9 was successful).
11. Login and begin playing!

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