While GMs can, and do, visit game, they don't resolve issues like that, as far as I know. Maybe if there is a public world shout flame war, but many times not even then. Ticket (you can find link to Support on top of forum navigation bar) is best way to go.
-- Rustyx --- 92R / 92S / 92M on Reni (Guild KnightShift). Yes, running the new FOTM R/M, cause I am not elf enough to be WD/S.
Oh, and people who have more than 3 classes are clinically insane.