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Annadiana

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21

Friday, November 28th 2014, 5:56pm

Randomly getting logged off

Update - Nov 30, 2014
I exchanged email with a person at gtt.com and they provided the contact info for their Network Operations Center (NOC)

I have written to them and sent info about my connection problems. Maybe others could do the same and this might get fixed...

To contact gtt.com:
[font='&quot'] You can email them at
inoc@gtt.net or you can call them at
[/font][font='&quot']+1.877.385.5252, +1.866.250.3887[/font]

Cheers
Annadiana

This post has been edited 4 times, last edit by "Annadiana" (Dec 1st 2014, 3:43am)

Heron

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22

Friday, November 28th 2014, 6:10pm

Quoted from "MODRUNE01"

Used:
http://winmtr.net/download-winmtr/

For destination ROM IP:
206.253.173.50



It would be useful for other folks posting in this thread to list their results in the same way.

206.253.173.50 this goes in the "Host" entry space.

Erich1999

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23

Friday, November 28th 2014, 7:43pm

Umm like this?



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|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.0.0.1 - 0 | 12 | 12 | 0 | 0 | 0 | 0 |
| 98.230.0.1 - 0 | 12 | 12 | 21 | 25 | 32 | 22 |
|te-9-2-ur01.oldbainbridg.fl.tallah.comcast.net - 0 | 12 | 12 | 8 | 9 | 10 | 9 |
| 68.85.236.53 - 0 | 12 | 12 | 8 | 10 | 19 | 8 |
|te-6-7-ar01.l3-tallahas.fl.northglf.comcast.net - 0 | 12 | 12 | 8 | 10 | 20 | 9 |
|te-5-1-0-7-cr01.350ecermak.il.ibone.comcast.net - 0 | 12 | 12 | 16 | 17 | 18 | 18 |
|pos-0-3-0-0-pe01.56marietta.ga.ibone.comcast.net - 0 | 12 | 12 | 16 | 17 | 19 | 16 |
|as4436-1-c.56marietta.ga.ibone.comcast.net - 0 | 12 | 12 | 13 | 18 | 61 | 15 |
| ae4-69.atl11.ip4.gtt.net - 0 | 12 | 12 | 14 | 23 | 82 | 15 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
[color=#006600]a few lines removed -H[/color]
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Heron

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24

Friday, November 28th 2014, 8:20pm

Something like that, but it seems you didn't successfully connect to the destination IP at all. Those numbers in the first column indicate % packet loss. Try again and see if you get a different answer. If it looks the same just say so, no need to paste it.

MODRUNE01

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25

Friday, November 28th 2014, 8:48pm

Quoted from "Heron"

Something like that, but it seems you didn't successfully connect to the destination IP at all. Those numbers in the first column indicate % packet loss. Try again and see if you get a different answer. If it looks the same just say so, no need to paste it.
Looks like this user sees the same issue. Something is going on with the network communication after hop ae4-69.atl11.ip4.gtt.net where packets are being lost.
M (100), P (100), W (100), K (100), S (100), R (100) --> order of previously being active
Reni Mithras Aeterna Server (6/27/2017 - Mainly RETIRED,Came back temporarily to get more cards ).
06/07/2011 (ch. 3) - Group completed RT diamond mode with me as M/K!

Erich1999

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26

Friday, November 28th 2014, 9:42pm

I think I connected this time,

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|------------------------------------------------------------------------------------------| 
| WinMTR statistics | 
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last | 
|------------------------------------------------|------|------|------|------|------|------| 
| 10.0.0.1 - 8 | 14 | 13 | 0 | 0 | 3 | 0 | 
| 98.230.0.1 - 7 | 15 | 14 | 0 | 27 | 59 | 28 | 
|te-9-2-ur01.oldbainbridg.fl.tallah.comcast.net - 7 | 15 | 14 | 0 | 10 | 25 | 10 | 
| 68.85.236.53 - 0 | 18 | 18 | 8 | 9 | 19 | 10 | 
|te-9-4-ar01.l3-tallahas.fl.northglf.comcast.net - 0 | 18 | 18 | 8 | 9 | 26 | 9 | 
|te-5-1-0-7-cr01.350ecermak.il.ibone.comcast.net - 0 | 18 | 18 | 15 | 19 | 49 | 31 | 
|pos-0-3-0-0-pe01.56marietta.ga.ibone.comcast.net - 0 | 18 | 18 | 15 | 20 | 31 | 17 | 
|as4436-1-c.56marietta.ga.ibone.comcast.net - 0 | 18 | 18 | 14 | 15 | 25 | 14 | 
| ae4-69.atl11.ip4.gtt.net - 0 | 18 | 18 | 14 | 20 | 56 | 16 | 
| xe-8-1-7.mia12.ip4.gtt.net - 0 | 18 | 18 | 26 | 28 | 44 | 33 | 
| gtt-gw.ip4.gtt.net - 0 | 18 | 18 | 26 | 32 | 50 | 29 | 
| vl901-ibr4.vaultnetworks.com - 0 | 18 | 18 | 27 | 30 | 42 | 40 | 
| po1-car4.vaultnetworks.com - 0 | 18 | 18 | 26 | 27 | 32 | 26 | 
| 206.253.171.6 - 0 | 18 | 18 | 27 | 27 | 30 | 29 | 
| 206.253.173.50 - 0 | 18 | 18 | 26 | 27 | 35 | 27 | 
|________________________________________________|______|______|______|______|______|______| 
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Heron

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27

Friday, November 28th 2014, 10:17pm

It seems that you let it run for about 20 seconds, while Modrune's ran for about 200 to let the packet loss become more obvious over time.

Tuulikki

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28

Saturday, November 29th 2014, 1:21am

Well, at least we're not alone. Seems other GF games are having the same connection issues.

Metin2: http://board.us.metin2.gameforge.com/ind…77726#post77726
Titaia (100/100/55 M/P/K), Safia (100/100/75/60 K/P/W/S) - Badkitty
Vivecka (100/100/60 Wd/W/S), Tuulikki (100/100/84 Wd/W/S) - Unity
Vanora (100/70/70 D/Wd/S), Morz (100/100/83 R/S/Wd) - Aurora

Quote: "Be yourself, everyone else is already taken" - Oscar Wilde

Zhur

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29

Saturday, November 29th 2014, 3:36am

I have been seeing this same thing for a week or two now. The packet loss at the gtt.net nodes correlates highly to when my client lags out.

As much as I hate to agree with anything Zid says, I too have seen cases where only a single client loses connection, where other clients on the same machine stay connected just fine.

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|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.1.1.2 -    0 |  249 |  249 |    0 |    0 |    2 |    0 |
|                            51.170.172.1 -    0 |  249 |  249 |    3 |    8 |   36 |    8 |
|        xe-10-1-2-0-sur03.xx.comcast.net -    0 |  249 |  249 |    7 |    9 |   32 |    9 |
|            ae-10-0-sur02.xx.comcast.net -    0 |  249 |  249 |    5 |    9 |   40 |    9 |
|             ae-21-0-xx01.xx.comcast.net -    0 |  249 |  249 |    8 |   10 |   40 |    8 |
|    he-3-9-0-0-cr01.xx.ibone.comcast.net -    0 |  249 |  249 |    6 |   11 |   20 |   10 |
|      be-10717-cr02.xx.ibone.comcast.net -    0 |  249 |  249 |    9 |   11 |   22 |   12 |
|      be-11317-cr01.xx.ibone.comcast.net -    0 |  249 |  249 |   23 |   25 |   34 |   26 |
|      be-11213-cr01.xx.ibone.comcast.net -    0 |  249 |  249 |   41 |   45 |   52 |   46 |
|   pos-0-3-0-0-pe01.xx.ibone.comcast.net -    0 |  249 |  249 |   42 |   45 |   97 |   45 |
|         as4436-1-c.xx.ibone.comcast.net -    0 |  249 |  239 |   41 |   53 |  162 |   42 |
|                ae4-69.atl11.ip4.gtt.net -    0 |  249 |  249 |   38 |   46 |  106 |   63 |
|              xe-8-1-7.mia12.ip4.gtt.net -    5 |  209 |  199 |    0 |   53 |   64 |   54 |
|                      gtt-gw.ip4.gtt.net -    6 |  205 |  194 |    0 |   57 |  113 |   52 |
|            vl901-ibr4.vaultnetworks.com -    5 |  209 |  199 |    0 |   64 |  266 |   69 |
|              po1-car4.vaultnetworks.com -    5 |  209 |  199 |    0 |   63 |  112 |   69 |
|                           206.253.171.6 -    5 |  209 |  199 |    0 |   63 |   74 |   69 |
|                          206.253.173.50 -    5 |  209 |  199 |    0 |   63 |  126 |   69 |
|________________________________________________|______|______|______|______|______|______|

MODRUNE01

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30

Saturday, November 29th 2014, 3:48am

According to whois, the ae4-69.atl11.ip4.gtt.net location is in New York and the xe-8-1-7.mia12.ip4.gtt.net connection is in Germany.

Someone should check with the German owner first since the packet loss is occurring there.
M (100), P (100), W (100), K (100), S (100), R (100) --> order of previously being active
Reni Mithras Aeterna Server (6/27/2017 - Mainly RETIRED,Came back temporarily to get more cards ).
06/07/2011 (ch. 3) - Group completed RT diamond mode with me as M/K!

SirOaf

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31

Saturday, November 29th 2014, 4:09am

Quoted from "Annadiana"

.....

I live in Portland, Oregon.

Thank you in advance
Dito! well.. Oregon City actually.. 8)

But yea.. I get disconnected between a few mins and 30mins.. it's really random..
I did dailys and GG in one swoop.. but after GG I got DC'd, and the cycle begins again... :P

It sucks too.. becuase it kills my crafting and I've got a lot atm to craft! :whistling:
- Reni -
Sarakato - Sofa Kings - R/M/S - 95/95/95
Sarahbear - Sofa Kings - K/S/M - 50/50/37
Sofa Kings is an AM(middle of the night) guild and we're recruiting!! :cool:

sperle

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32

Saturday, November 29th 2014, 4:10am

tired of the DC also

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|---------------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                            |
|                       Host                       -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|---------------------------------------------------------|------|------|------|------|------|------|
|                           192.168.2.101          -    0 |   89 |   89 |    0 |    0 |    1 |    0 |
|      c-67-184-220-1.hsd1.il.comcast.net          -    0 |   89 |   89 |    8 |   13 |   49 |   13 |
|te-0-3-0-12-sur03.mchenry.il.chicago.comcast.net  -    0 |   89 |   89 |    9 |   14 |   31 |   13 |
|te-2-3-0-0-ar01.elmhurst.il.chicago.comcast.net   -    0 |   89 |   89 |   10 |   16 |   30 |   18 |
|he-1-6-0-0-11-cr01.seattle.wa.ibone.comcast.net   -    0 |   89 |   89 |   11 |   16 |   36 |   18 |
|be-10412-cr01.56marietta.ga.ibone.comcast.net     -    0 |   89 |   89 |   31 |   36 |   52 |   35 |
|pos-0-11-0-0-pe01.56marietta.ga.ibone.comcast.net -    0 |   89 |   89 |   30 |   36 |   49 |   34 |
|as4436-1-c.56marietta.ga.ibone.comcast.net        -    0 |   89 |   89 |   30 |   36 |   88 |   32 |
|                ae4-69.atl11.ip4.gtt.net          -    0 |   89 |   89 |   30 |   37 |   60 |   31 |
|              xe-0-2-3.mia12.ip4.gtt.net          -    2 |   85 |   84 |   42 |   48 |   63 |   50 |
|                      gtt-gw.ip4.gtt.net          -    3 |   81 |   79 |   42 |   52 |   96 |   84 |
|            vl901-ibr4.vaultnetworks.com          -    2 |   85 |   84 |   42 |   50 |  142 |   53 |
|       car4.te1-1.v944.vaultnetworks.com          -    3 |   81 |   79 |    0 |   48 |   64 |   55 |
|                           206.253.171.6          -    3 |   81 |   79 |   42 |   48 |   64 |   54 |
|                          206.253.173.50          -    2 |   85 |   84 |   43 |   47 |   63 |   54 |
|_________________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
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sleze

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33

Saturday, November 29th 2014, 5:01am

Capture sent to Heron
I don't support 1 Server. I just like the Anagram - GOAT GRIP!

Heron

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34

Saturday, November 29th 2014, 5:50am

yes, thank you. Sleze's also includes these gtt nodes that seem to be causing difficulties for people. It might be useful to compare to a 'healthy' route (and see if those generally lack the gtt in their path).

Tuulikki

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35

Saturday, November 29th 2014, 7:11am

Has this even been reported up the chain as an issue yet? Any GF techs actually working on it? I see a GM response in the forums but is that even something GMs are tasked to do?

A few folks running traces is a fine use of time I suppose, but it's not like not like the average user is going to (able to) can change DNS routing on their own to avoid a specific hub to the game server or anything. So while knowing that certain areas are dropping packets is great and all, maybe this is one where we just pass it on to the techs and let them work their magic, maybe ask us of the information if they need it?

If this is coming off as a bit harsh well, it's very frustrating to constantly disconnect like this. It's not an isolated occurrence, it's happening to people from different locations and it's pretty much randomly affecting quite a few people. Maybe when we are all sufficiently frustrated we'll stop bothering with a game that we can't stay connected to.
Titaia (100/100/55 M/P/K), Safia (100/100/75/60 K/P/W/S) - Badkitty
Vivecka (100/100/60 Wd/W/S), Tuulikki (100/100/84 Wd/W/S) - Unity
Vanora (100/70/70 D/Wd/S), Morz (100/100/83 R/S/Wd) - Aurora

Quote: "Be yourself, everyone else is already taken" - Oscar Wilde

SirOaf

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36

Saturday, November 29th 2014, 8:32am

Quoted from "Tuulikki"

Has this even been reported up the chain as an issue yet? Any GF techs actually working on it? I see a GM response in the forums but is that even something GMs are tasked to do?
dito.. any news about the techs getting msgs? :)

2nd.. it 'seems' to be a problem between my computer and the server.. because when I get DC'd, and relog fast, i hang at the login screen waiting for the server to 'purge' my character.. If I wait 30-45 seconds before retrying, I get back on right away.. it's just when I try to log RIGHT back in fast, it takes awhile..

So.. might not be server side, which sucks, because sorting out ISP stuff is a nightmare! lol
- Reni -
Sarakato - Sofa Kings - R/M/S - 95/95/95
Sarahbear - Sofa Kings - K/S/M - 50/50/37
Sofa Kings is an AM(middle of the night) guild and we're recruiting!! :cool:

This post has been edited 1 times, last edit by "SirOaf" (Nov 29th 2014, 9:25am)

Jguy

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37

Saturday, November 29th 2014, 4:59pm

Quoted from "MODRUNE01"

According to whois, the ae4-69.atl11.ip4.gtt.net location is in New York and the xe-8-1-7.mia12.ip4.gtt.net connection is in Germany.

Someone should check with the German owner first since the packet loss is occurring there.


Not quite sure where you're seeing that data, considering:

jguy@neptune ~> whois xe-8-1-7.mia12.ip4.gtt.net
No match for "XE-8-1-7.MIA12.IP4.GTT.NET".
>>> Last update of whois database: Sat, 29 Nov 2014 15:56:18 GMT <<<

and...

jguy@neptune ~> whois ae4-69.atl11.ip4.gtt.net
No match for "AE4-69.ATL11.IP4.GTT.NET".
>>> Last update of whois database: Sat, 29 Nov 2014 15:57:20 GMT <<<


If you whois gtt.net, you receive information that they are located in Virginia, not in Germany or New York.

Aqualink

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38

Saturday, November 29th 2014, 5:04pm

This has been brought up with the same response I gave in IRC: "we can't do anything".

As the connection failure happens at a step that's outside the actual RoM server or your ISP, there is little ANY of us can do, especially considering the packet loss occurs more towards the server side but not at the server or even at the datacenter hosting the RoM servers. The best we can do is forward to the IT folks that some are experiencing packet loss (we HAVE done this) and hope for the best, but it'll probably be a "we can just wait until it blows over like any routing failure on the internet can do".

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MODRUNE01

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39

Saturday, November 29th 2014, 6:07pm

Quoted from "Jguy"

Not quite sure where you're seeing that data
http://whois.urih.com/record/89.149.182.65/
http://whois.urih.com/record/173.241.128.141/
M (100), P (100), W (100), K (100), S (100), R (100) --> order of previously being active
Reni Mithras Aeterna Server (6/27/2017 - Mainly RETIRED,Came back temporarily to get more cards ).
06/07/2011 (ch. 3) - Group completed RT diamond mode with me as M/K!

Zhur

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40

Saturday, November 29th 2014, 6:28pm

Quoted from "Jguy"

Quoted from "MODRUNE01"

According to whois, the ae4-69.atl11.ip4.gtt.net location is in New York and the xe-8-1-7.mia12.ip4.gtt.net connection is in Germany.

Someone should check with the German owner first since the packet loss is occurring there.


Not quite sure where you're seeing that data, considering:

...

If you whois gtt.net, you receive information that they are located in Virginia, not in Germany or New York.


There is more to whois lookups than just dropping the full DNS name into the tool... They do not have forward DNS resolution setup for those names (which is strange), only reverse lookups... For example, now my route shows xe-8-2-7.mia12.ip4.gtt.net rather than 8-1-7 today, but the corresponding IP address is 89.149.184.22. If you do a DNS reverse lookup on it, you get the xe-8-2-7.mia12.ip4.gtt.net hostname that the MTR tool is reporting. If you take that to an ARIN whois, you see that the block is controlled by RIPE (the european IP management group). If you go directly to RIPE and lookup that IP address, you get this:

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inetnum:         89.149.184.0 - 89.149.184.255
netname:         NACNET-EU
descr:           Tinet Spa
country:         DE
admin-c:         SE33-RIPE
tech-c:          TIS333-RIPE
status:          ASSIGNED PA
mnt-by:          AS3257-NET-MNT
source:          RIPE # Filtered


role:            Tiscali International
address:         Tinet SpA
address:         Hugenottenallee 167
address:         63263 Neu-Isenburg
address:         Germany


Which begs the question: Are are our packets destined to US servers going to Germany before heading back to Florida? The latency does not suggest that this is actually happening, but something is certainly strange. Why gtt would be using those IPs in the US is beyond me.

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