Connection issues...

Intermediate

Saturday, November 29th 2014, 8:13pm

Quoted from "Aqualink"

This has been brought up with the same response I gave in IRC: "we can't do anything".

As the connection failure happens at a step that's outside the actual RoM server or your ISP, there is little ANY of us can do, especially considering the packet loss occurs more towards the server side but not at the server or even at the datacenter hosting the RoM servers. The best we can do is forward to the IT folks that some are experiencing packet loss (we HAVE done this) and hope for the best, but it'll probably be a "we can just wait until it blows over like any routing failure on the internet can do".

Understood it is hard to fix or control from your end. Just keep in mind:
- Most players aren't technical and see this as a ROM issue as other network applications/games still work fine.
- Some guilds are starting to not even sign up for s/w.
- Some players are starting to venture to other games while this instability issue is going on.

It has already been ...a week maybe (this started to occur before this thread started)? The thing is, how much longer is this going to go on for? I'm starting to think of venturing the route of taking a break from ROM as well as this is moving from being annoying to out right frustrating.

M (100), P (100), W (100), K (100), S (100), R (100) --> order of previously being active
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Tuulikki

International man of mystery

Posts: 293

Location: Washington

42

Saturday, November 29th 2014, 8:21pm

Quoted from "Aqualink"

This has been brought up with the same response I gave in IRC: "we can't do anything".

As the connection failure happens at a step that's outside the actual RoM server or your ISP, there is little ANY of us can do, especially considering the packet loss occurs more towards the server side but not at the server or even at the datacenter hosting the RoM servers. The best we can do is forward to the IT folks that some are experiencing packet loss (we HAVE done this) and hope for the best, but it'll probably be a "we can just wait until it blows over like any routing failure on the internet can do".

Ignore it and maybe it will go away? THATs the strategy? Really? Can we at least pretend we care a bit more about the people playing RoM in the US? If this was occurring on the DE servers it would have been fixed by now or at the very least we would have a bunch of blue posts saying they are working it.

Titaia (100/100/55 M/P/K), Safia (100/100/75/60 K/P/W/S) - Badkitty
Vivecka (100/100/60 Wd/W/S), Tuulikki (100/100/84 Wd/W/S) - Unity
Vanora (100/70/70 D/Wd/S), Morz (100/100/83 R/S/Wd) - Aurora

Quote: "Be yourself, everyone else is already taken" - Oscar Wilde

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Aqualink

Team Manager

Posts: 945

Location: /home/aqua

Occupation: Cuddle Chamber Manager

Mood: Mellow

43

Saturday, November 29th 2014, 10:25pm

Quoted from "Tuulikki"

Quoted from "Aqualink"

This has been brought up with the same response I gave in IRC: "we can't do anything".

As the connection failure happens at a step that's outside the actual RoM server or your ISP, there is little ANY of us can do, especially considering the packet loss occurs more towards the server side but not at the server or even at the datacenter hosting the RoM servers. The best we can do is forward to the IT folks that some are experiencing packet loss (we HAVE done this) and hope for the best, but it'll probably be a "we can just wait until it blows over like any routing failure on the internet can do".

Ignore it and maybe it will go away? THATs the strategy? Really? Can we at least pretend we care a bit more about the people playing RoM in the US? If this was occurring on the DE servers it would have been fixed by now or at the very least we would have a bunch of blue posts saying they are working it.

I mean, if you would like, you can go contact Mr. xe-8-2-7.mia12.ip4.gtt.net and tell him to fix his router/switch, that's the best anyone can do. As it is NOT on your ISP side, and it's NOT in the same datacenter as the RoM servers, what will you have us do? The answer is "nothing". There is no international law that dictates that your ICMP requests must filter correctly. A router/switch is bad somewhere that's NOT RoM or your ISP. Therefore, complaining to us or telling us "if it was DE, it would be fixed already". Wrong, cause they've had similar issues and have had to wait it out in the past, same as we have done. I've already told you it has been forwarded, the ONLY thing that you as a player and we as GM's can do is wait it out, as NOWHERE in my job title does it say "Systems Administrator".

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Heron

Game Administrator

Posts: 942

Location: Swamp

Occupation: Fishing

44

Saturday, November 29th 2014, 10:31pm

Quoted from "Tuulikki"

Can we at least pretend we care a bit more about the people playing RoM in the US?

Good to know that the work that we all do, in this thread and elsewhere, doesn't count toward this. And a happy thanksgiving to you as well.

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Tuulikki

International man of mystery

Posts: 293

Location: Washington

45

Saturday, November 29th 2014, 11:10pm

Whoa, slow your roll, not blaming GMs for this debacle. I rhetorically questioned earlier if this was even within the GM scope because we all know that it isn't, nor am I blaming the messenger - just the message. Even something as simple as "hey, we know about it, we're on it, hope to have it resolved soon" would be a better response wouldn't it? The inference to the DE servers was a mild ribbing of what appears to be significantly more blue engagement on the EU forums. With this disparity it does give the appearance at least that all things are not geographically equal.

I believe it's pretty obvious that it's the vaultnetworks folks who need to contact GTT with a "what's up with your no packet loss guarantee" and that it's beyond the scope or ability of GF to directly correct these problems. That said, as a customer of vaultnetworks, GF is well within their rights as a customer to contact them and put some pressure to get some feedback/answers.

Titaia (100/100/55 M/P/K), Safia (100/100/75/60 K/P/W/S) - Badkitty
Vivecka (100/100/60 Wd/W/S), Tuulikki (100/100/84 Wd/W/S) - Unity
Vanora (100/70/70 D/Wd/S), Morz (100/100/83 R/S/Wd) - Aurora

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zidlef

Sage

Posts: 3,419

Location: Canada

Occupation: Company owner

Mood: Love

46

Sunday, November 30th 2014, 12:42am

Or Gameforge could try to get a new server supplier that is not in Florida? maybe? go north in the US or even in Canada, we have pretty good server supplier here too ;-) but this is just a suggestion so no one gets mad at this please ;-)

K/P/S/M/W 98/98/98/98/98
Disturbed guild leader on mithras :thumbsup:

BTW i do live under a bridge, i am Green, i can dish it out as good as i get
There are no better server than Reni, best place to be!!!!!

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sperle

Intermediate

Posts: 167

Location: Chicago

47

Sunday, November 30th 2014, 3:09am

cant stay in for more then 2 minutes

Source code

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                           192.168.2.101 -    0 |  381 |  381 |    0 |    0 |    0 |    0 |
|      c-67-184-220-1.hsd1.il.comcast.net -    0 |  381 |  381 |    8 |   12 |   27 |   12 |
|te-0-3-0-12-sur03.mchenry.il.chicago.comcast.net -    0 |  381 |  381 |    9 |   12 |   27 |   15 |
|te-2-3-0-0-ar01.elmhurst.il.chicago.comcast.net -    0 |  381 |  381 |   10 |   15 |   33 |   12 |
|he-1-6-0-0-11-cr01.seattle.wa.ibone.comcast.net -    0 |  381 |  381 |   12 |   16 |   33 |   14 |
|be-10412-cr01.56marietta.ga.ibone.comcast.net -    0 |  381 |  381 |   30 |   34 |   52 |   37 |
|pos-0-11-0-0-pe01.56marietta.ga.ibone.comcast.net -    0 |  381 |  381 |   30 |   36 |   77 |   34 |
|as4436-1-c.56marietta.ga.ibone.comcast.net -    0 |  381 |  381 |   29 |   37 |   98 |   32 |
|                ae4-69.atl11.ip4.gtt.net -    0 |  381 |  381 |   29 |   35 |   79 |   36 |
|              xe-0-2-3.mia12.ip4.gtt.net -    0 |  381 |  381 |   42 |   45 |   60 |   44 |
|                      gtt-gw.ip4.gtt.net -    0 |  381 |  381 |   42 |   48 |   82 |   64 |
|            vl901-ibr4.vaultnetworks.com -    1 |  377 |  376 |    0 |   45 |  114 |   46 |
|       car4.te1-1.v944.vaultnetworks.com -    1 |  377 |  376 |    0 |   46 |  104 |   47 |
|                           206.253.171.6 -    1 |  377 |  376 |    0 |   46 |   66 |   43 |
|                          206.253.173.50 -    0 |  381 |  381 |   42 |   45 |   93 |   46 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Mage/Warden/Druid
Reni server
New to RoM, but been gamin since Conan on a x386

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AntonTakk

Beginner

Posts: 40

48

Sunday, November 30th 2014, 4:44am

I have not had any connection issues. As has been stated several times, the problem is with a host owned by GTT Communications, and all any of us can do is ask nicely and hope they get it fixed soon. Here is my output from WinMTR for reference:

Source code

|------------------------------------------------------------------------------------------|
|                                  	WinMTR statistics                               	|
|                   	Host          	-   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                       	192.168.2.254 -	0 |  101 |  101 |	0 |	0 |	1 |	0 |
|        	hlrn-dsl-gw02.hlrn.qwest.net -	0 |  101 |  101 |   27 |   44 |  239 |   28 |
|            	hlrn-agw1.inet.qwest.net -	0 |  101 |  101 |   25 |   28 |   53 |   29 |
|          	dvr-brdr-02.inet.qwest.net -	0 |  101 |  101 |   27 |   35 |  133 |   30 |
|                       	63.146.26.130 -	0 |  101 |  101 |   27 |   31 |   64 |   28 |
|   	vb2000d1.rar3.denver-co.us.xo.net -	0 |  101 |  101 |   77 |   82 |   93 |   78 |
|   	te-4-2-0.rar3.dallas-tx.us.xo.net -	0 |  101 |  101 |   75 |   80 |   92 |   85 |
|         	207.88.14.158.ptr.us.xo.net -	2 |   97 |   96 |   74 |   75 |  104 |   75 |
|ip67-94-116-38.z116-94-67.customer.algx.net -	0 |  101 |  101 |   75 |   81 |   91 |   78 |
|  	border1.po2.bbnet2.mia007.pnap.net -	2 |   97 |   96 |   74 |   85 |  246 |   75 |
|  	vaultnet-7.border2.mia007.pnap.net -	0 |  101 |  101 |   74 |   80 |  276 |   78 |
|   	car3.te1-1.v933.vaultnetworks.com -	0 |  101 |  101 |   74 |   79 |  103 |   78 |
|                       	206.253.171.2 -	0 |  101 |  101 |   74 |   80 |   92 |   80 |
|                       	ROM-US-WORLD1 -	0 |  101 |  101 |   74 |   80 |  127 |   76 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Imagine being yelled at, called names, and accused of not doing your job because of something that is beyond your control...Wouldn't that suck?

Anton

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Lolim

Intermediate

Posts: 324

49

Sunday, November 30th 2014, 5:54am

Hmmmm I was having major issues... DC/boot to login every 4-6 min during every G v G time slot even while not participating in the sieges.

I actually decided to download the program BB has been talking about in his videos

https://www.wtfast.com/

with the free trial I am not having ping spikes during siege and/or DC so far tonight since I started using it

Calon

The grass is greener when you are in Paradise.

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AntonTakk

Beginner

Posts: 40

50

Sunday, November 30th 2014, 3:42pm

Thats not surprising, wtfast is simply a low-latency VPN (Virtual Private Network). in effect, it "bypasses" the misbehaving device on GTT's network.

Anton

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zidlef

Sage

Posts: 3,419

Location: Canada

Occupation: Company owner

Mood: Love

51

Sunday, November 30th 2014, 4:26pm

so for 1 computer and for 12 months it'S 99.90 LMAO that is a rip off anyway i look at it and 300$ if i want to run my 3 computers with it LOL. Really not worth it to pay for it, that'S for sure

K/P/S/M/W 98/98/98/98/98
Disturbed guild leader on mithras :thumbsup:

BTW i do live under a bridge, i am Green, i can dish it out as good as i get
There are no better server than Reni, best place to be!!!!!

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Erich1999

Silentbtdedly

Posts: 82

52

Sunday, November 30th 2014, 4:58pm

Its working for me, and it has a 30 day free trial. Maybe the net will be fixed by then.

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sleze

Trainee

Posts: 113

53

Sunday, November 30th 2014, 5:37pm

Quoted from "zidlef"

so for 1 computer and for 12 months it'S 99.90 LMAO that is a rip off anyway i look at it and 300$ if i want to run my 3 computers with it LOL. Really not worth it to pay for it, that'S for sure

Yeah...$100 to play a free game?

I don't support 1 Server. I just like the Anagram - GOAT GRIP!

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Concerned2

Trainee

Posts: 120

54

Sunday, November 30th 2014, 7:26pm

I configured my vpn to the config listed on http://freevpn.me/accounts, (PPTP version) it has not disconnected once since I started using this free vpn service. Problem is 300ms ping compared to 50ms ping without.

But at least I can stay connected to play. I disconnected 10+ times last night in siege, and is the reason I looked into the vpn stuff.

I will see if I can find another vpn with lower latency, and when/if I do I will post on here. If anyone else finds one that's completely free also and has better latency, please feel free to post. It will help us all.....

Erebos - Serius - P/K/M

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Lolim

Intermediate

Posts: 324

55

Sunday, November 30th 2014, 10:02pm

Quoted from "Erich1999"

Its working for me, and it has a 30 day free trial. Maybe the net will be fixed by then.

That is exactly my thought. Hopefully by end of trial the issues wont be there but at least I am not getting booted every 5 minutes

Calon

The grass is greener when you are in Paradise.

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Concerned2

Trainee

Posts: 120

56

Sunday, November 30th 2014, 10:03pm

the one I posted is completely free, but has a 300 ping rate... whats the ping ms on the one your using?

Erebos - Serius - P/K/M

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zidlef

Sage

Posts: 3,419

Location: Canada

Occupation: Company owner

Mood: Love

57

Sunday, November 30th 2014, 10:56pm

my ping has been steady at 47ms since last maintenance, no crashes and no issues at all. my ping usually is between 47ms to 78ms max all the time.

K/P/S/M/W 98/98/98/98/98
Disturbed guild leader on mithras :thumbsup:

BTW i do live under a bridge, i am Green, i can dish it out as good as i get
There are no better server than Reni, best place to be!!!!!

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Annadiana

Beginner

Posts: 3

58

Sunday, November 30th 2014, 11:09pm

Who to contact at gtt.com

HI. I sent email to gtt.com and got a response back a few minutes ago.

The email I got says to:
_____________________________________

[font='&quot']Please contact our NOC. You can email them at
inoc@gtt.net or you can call them at
[/font][font='&quot']+1.877.385.5252, +1.866.250.3887.[/font]
_____________________________________

Please send them your data showing the bad connection info you have gathered.
We may get this fixed soon if we all contact them.

Cheers!

Annadiana

This post has been edited 1 times, last edit by "Annadiana" (Dec 1st 2014, 7:51pm)

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Concerned2

Trainee

Posts: 120

59

Sunday, November 30th 2014, 11:54pm

my ping rates is between 40-65ms when not connected to the vpn, but disconnects happen anywhere from 5 minutes to a hour (if Lucky).

The disconnects have been going on for a few weeks. And yes it happens to multiple people in my guild and we are scattered all across the US. Today I have been using the VPN and not one disconnect, just bad ping times because of the VPN. But bad ping time vs constantly disconnecting is a no brainer, as you can still quest and such at 300ms ping. Instances will be harder for the lag, but questing is ok. Figuring siege will be better (I'm hoping), as I wont lose thousands of merits that would go to defenses. And if they were gonna one shot me it wont matter the bad ping time.

Hopefully the issue will be fixed soon so I wont have to go thru a VPN to stay connected.

Erebos - Serius - P/K/M