Runes of Magic US / AU

We should probably set up a sticky stating that perhaps 10% of internet users need to use VPN to play the game? Would that be a CM duty?

I've experienced huge lag almost everyday for the last 2 weeks. According to Speedtest my internet is fine. I tried to reboot my PC and router with no success. Usually the ping spikes close to the 10pm EST sw. I don't get dc that much but my toon freezes for almost 5 minutes from time to time and it's really frustrating. Sometimes can't even farm ballons on sw or craft due the lag. BTW I'm usually logged with 2 toons and many times one lags so bad and the other is perfectly fine

I cant even stay online for 10 mins without getting booted to desktop or crashing. Fix your game rom get rid of this festival that is when it all started. As for this being my issue it is not. How do i know because 50 other people have the same problem. I watch people crashing and getting booted constantly. Do your programmers find it amusing to throw in bugs that frustrate the players? I'll tell you what you are losing people over this issue. I'm tired of it. I just stand in town and crash never even have to move. Fix it or this person is gone along with the others that are quitting. OMG are you saying 150 people are crashing and its not a rom issue? Really? So you guys are just gonna play its someone else problem even though it started occuring with the start of the festival? Thats extremely conveinent.

Yada, yada... the usual crashes, once in a while after porting several times, sieges crashes as usual, when there are a lot of flames around, no lag, no particular slowdowns or any other kinds of unexpected problems.

Were there times when other people didn't have issues and I did? Sure... Had a week where for last 15-20 minutes of siege I was rubberbanding like crazy. I could make it all the way to opponent castle, see nobody on the way, run and jump for a while and then find myself back in castle. Or times when it took me 12-15 tries to get outside castle. Frustrating as heck... yet no reason to act like an angry spoiled child.

Quoted from "vfwiffo"

Yada, yada... the usual crashes, once in a while after porting several times, sieges crashes as usual, when there are a lot of flames around, no lag, no particular slowdowns or any other kinds of unexpected problems.

Were there times when other people didn't have issues and I did? Sure... Had a week where for last 15-20 minutes of siege I was rubberbanding like crazy. I could make it all the way to opponent castle, see nobody on the way, run and jump for a while and then find myself back in castle. Or times when it took me 12-15 tries to get outside castle. Frustrating as heck... yet no reason to act like an angry spoiled child.

Im not sure what your 'tone' is with that replay.. but...

This 'issue' is something that has started in the last 2 weeks.. going on 3 weeks now..
This is different from the stuff from the last 4 years.

Anyway...

For folks who want to post angrily here, but don't want to read through the thread, I'll condense it.

Problem: Many, though not all, players are being kicked to the login screen (not char selection or desktop or usual crash) many times per sitting, making gameplay difficult.

Troubleshooting:

Quoted from "MODRUNE01"

Used:
http://winmtr.net/download-winmtr/

For destination ROM IP:
206.253.173.50

[...]

Packet loss is occurring at hop xe-0-2-3.mia12.ip4.gtt.net.

Edit:
Yep, anytime I run this and I get kicked back to login screen, something is going on after the ae4-69.atl11.ip4.gtt.net hop where packet loss is occurring. This is not good and the cause of our stability issues..

This is the problem many of the players are experiencing. It's not the patch. It's not the festival. It's not the server(s). It's not anything more or less or different than a bad switch along the information path to the server. If the timing suggests otherwise to you, then I'll direct you here. Of all the tracerouts posted here, ALL the sick ones have this bad node, and no healthy ones do.

Behold! a workaround:

Quoted from "Concerned2"

I configured my vpn to the config listed on http://freevpn.me/accounts, (PPTP version) it has not disconnected once since I started using this free vpn service. Problem is 300ms ping compared to 50ms ping without.

But at least I can stay connected to play. I disconnected 10+ times last night in siege, and is the reason I looked into the vpn stuff.

I will see if I can find another vpn with lower latency, and when/if I do I will post on here. If anyone else finds one that's completely free also and has better latency, please feel free to post. It will help us all.....

Some clever soul found a way to avoid the bad switch, and it solved the problem! Amazing things can happen when you know the source of the headaches, instead of insisting on a false source.

Now, enough talk of hand-washing, and of finger-pointing, of support not giving a hoot, or any such thing. Seriously, Enough. We have spent enough time troubleshooting this, and even on a holiday weekend, to make that notion untenable.

Getting some reports that the issue has resolved. Can I get some confirmation from folks who had the issue? Thanks

hasnt happened at all today

I have had no issues at all today! and some guildies were saying the same thing as well

reporting in from Govinda

i have no issues either! rofl

Sorry didnt get a chance to post anything yesterday. But I was able to logon with no connection issues from 5PM central time with no disconnects. Was on constantly till 11pm Central time. even left one toon afk to make sure all was working.

I just want to thank any of you who did as I did and contacted the ISP where the problem was happening.
I see (with the WinMTR tool) today that they have added another server in the chain to handle the traffic.

----------------------
I used to do systems and network support and the best thing to do in this sort of situation is to contact the Network Operations and let them know of problems.

Cheers all!!!

Annadiana Johnson
Retired Systems Engineer
(playing RoM since 2010)

Quoted from "Annadiana"

I just want to thank any of you who did as I did and contacted the ISP where the problem was happening.
I see (with the WinMTR tool) today that they have added another server in the chain to handle the traffic.

----------------------
I used to do systems and network support and the best thing to do in this sort of situation is to contact the Network Operations and let them know of problems.

Cheers all!!!

Annadiana Johnson
Retired Systems Engineer
(playing RoM since 2010)

+1000 to this and well done, contacting the appropriate people responsible for an issue gets stuff fixed ;-)

I'm still getting booted to login screen every 5 minutes.

1) reboot your router if you have not already. if that doesn't fix it then

2) post a tracert as others previously have.