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1

Thursday, December 10th 2015, 1:29pm

Frequent client crashes

Hello

I like the game but frequent client crashes prevent me to enjoy it fully.

I attach 4 crash logs that happened on the same hour. Most of them are "EXCEPTION_ACCESS_VIOLATION"
I had to rename them since forum does not allow to upload ZIP files. Please rename them to zip before opening them.
DxDiag is also attached

Environment:
- Windows 7 64 bit
- No antivirus or firewall
- More than enough hardware
- Other games run fine

Possible solutions I tried so far (by chronological order) and did not solve the issue:
- Play on low graphic settings
- Update graphic drivers
- Use 4GB patch (http://www.ntcore.com/4gb_patch.php)
- Use a memory cleaner (http://www.pcwintech.com/cleanmem)
- Play on windowed mode
- Disable sound
- Reinstall Windows completely
- Change game language
- Remove all AddOns

Any clue will help. Otherwise, I will have to leave the game.

Thanks in advance
dekar411 has attached the following files:

Zerienga

King of the Noobs

Posts: 1,027

Location: Reni & US IRC

  • Send private message

2

Friday, December 11th 2015, 1:03pm

When you are crashing, are you completely sure that you are crashing? From the sounds of it, I don't think that you are actually crashing, I think you are disconnecting instead (getting booted to login). If that's the case, try running a traceroute to the servers. You can do this by going into the command prompt on the computer and typing into it: tracert 206.253.173..50

I'm not entirely sure about this week as I've been busy with finals, but I know that last week and a couple weeks ago, people were having issues with disconnecting.
Reni
Mithras
Zerienga - 90/90 P/K
Téster - 95/61/60/45/45 CH/WL/R/P/M
Dontkillimascout - 90/61 WL/P

If you want to contact me quickly and efficiently, try the US IRC channel.
No, I don't know everything. I just use my knowledge to form educated guesses
And I listen when others say I am wrong in order to learn.

3

Friday, December 11th 2015, 3:23pm

I had a problem with Windows 10 constantly crashing, averaging about every 20 minutes. Couldn't find the problem, went back to Windows 8 w/o any problems.

Also, try setting your 'virtual memory' to custom and set the maximum setting to all available memory (set minimum to 10000). This also helped alot (with Windows 8).

Virtual memory setting is 'file explorer', right click on 'this PC', properties, advance system settings, advanced tab, performance, advanced tab, virtual memory-change. Set to custom size, mine is set to 10,000 min, 1,779,747 max.

Good luck.

4

Friday, December 11th 2015, 4:11pm

When you are crashing, are you completely sure that you are crashing? From the sounds of it, I don't think that you are actually crashing, I think you are disconnecting instead (getting booted to login). If that's the case, try running a traceroute to the servers. You can do this by going into the command prompt on the computer and typing into it: tracert 206.253.173..50

I'm not entirely sure about this week as I've been busy with finals, but I know that last week and a couple weeks ago, people were having issues with disconnecting.
It is not a server or connection issue. Screen goes black and a "Send report" popup is shown. There would not be crash reports otherwise

I tried your command but does not reach:

Source code

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Tracing route to 206.253.173.50 over a maximum of 30 hops

  1	<1 ms	<1 ms	<1 ms  COMTREND [192.168.1.1]
  2	65 ms	29 ms	30 ms  1.128.17.95.dynamic.jazztel.es [95.17.128.1]
  3	28 ms	29 ms	28 ms  10.255.164.254
  4	48 ms	47 ms	46 ms  45.217.106.212.static.jazztel.es [212.106.217.45
]
  5	45 ms	47 ms	46 ms  46.217.106.212.static.jazztel.es [212.106.217.46
]
  6	66 ms	70 ms	70 ms  ae54.edge5.Paris1.Level3.net [212.73.200.73]
  7	70 ms	69 ms	71 ms  ae5.par22.ip4.gtt.net [141.136.103.181]
  8   172 ms   173 ms   171 ms  xe-7-2-2.mia12.ip4.gtt.net [141.136.111.45]
  9   173 ms   173 ms   173 ms  te3-4.ibr4.vaultnetworks.com [173.205.52.186]
 10   174 ms   173 ms   173 ms  vl944.te1-1.car4.vaultnetworks.com [206.253.168.
158]
 11   172 ms   174 ms   173 ms  206.253.171.6
 12 	*    	*    	* 	Request timed out.
 13 	*    	*    	* 	Request timed out.
 14 	*    	*    	* 	Request timed out.
 15 	*    	*    	* 	Request timed out.
 16 	*    	*    	* 	Request timed out.
 17 	*    	*    	* 	Request timed out.
 18 	*    	*    	* 	Request timed out.
 19 	*    	*    	* 	Request timed out.
 20 	*    	*    	* 	Request timed out.
 21 	*    	*    	* 	Request timed out.
 22 	*    	*    	* 	Request timed out.
 23 	*    	*    	* 	Request timed out.
 24 	*    	*    	* 	Request timed out.
 25 	*    	*    	* 	Request timed out.
 26 	*    	*    	* 	Request timed out.
 27 	*    	*    	* 	Request timed out.
 28 	*    	*    	* 	Request timed out.
 29 	*    	*    	* 	Request timed out.
 30 	*    	*    	* 	Request timed out.

Trace complete.


Are you sure that IP is correct? since ping does not reach

Source code

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Pinging 206.253.173.50 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 206.253.173.50:
	Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

This post has been edited 2 times, last edit by "dekar411" (Dec 11th 2015, 4:19pm)


5

Friday, December 11th 2015, 5:04pm

Crashing is a very common, long standing issue with this game for a large amount of the players. Known and complained about for years. Zero progress has been made on addressing this. I just checked, and I have over 2000 crash reports in my client folder for the last year and a half. In my experience it is 100% certain that if you zone via snoop from varanas central, to Tergothen Bay and back, you will crash. Also a smallish number of logout/change toon/login cycles without closing the client if your toons are in different zones will reliably crash. Most long term players restart their client before doing important things like siege wars or big runs, why? because otherwise, they will crash randomly during such events. This is learned behavior that most people do not think twice about now adays.

There are a few things you can do, like the ones mentioned above, or like using Datum Memory Booster (or other similar tools, which apparently you have tried) to flush some memory from the game. These "work" for some people (but I challenge any such people to take the above trip).

If you are new, you are likely actually playing the game... which means moving around between zones, which means crashing. Welcome to RoM.


I have actually spent some time debugging this problem, and I believe that a majority of the crashes are in redux_runtime.dll and are highly related to 3d texture storage/processing or corruption. This appears to be 3rd party code that the game is using, and has not been touched (in my client) since 2010. Turning the textures all the way down (to the point where it looks horrible) will likely extend the time you can play without crash, but whats the point?

6

Friday, December 11th 2015, 10:12pm

I had a problem with Windows 10 constantly crashing, averaging about every 20 minutes. Couldn't find the problem, went back to Windows 8 w/o any problems.

Also, try setting your 'virtual memory' to custom and set the maximum setting to all available memory (set minimum to 10000). This also helped alot (with Windows 8).

Virtual memory setting is 'file explorer', right click on 'this PC', properties, advance system settings, advanced tab, performance, advanced tab, virtual memory-change. Set to custom size, mine is set to 10,000 min, 1,779,747 max.

Good luck.
I am using Windows 7 therefore the operating system should not be the issue.
My 'virtual memory' is already set to custom but when game crashes, my computer is not even using one third of the available memory (I have 8 GB) so 'virtual memory' should not be in use

Zerienga

King of the Noobs

Posts: 1,027

Location: Reni & US IRC

  • Send private message

7

Saturday, December 12th 2015, 1:05am

When you are crashing, are you completely sure that you are crashing? From the sounds of it, I don't think that you are actually crashing, I think you are disconnecting instead (getting booted to login). If that's the case, try running a traceroute to the servers. You can do this by going into the command prompt on the computer and typing into it: tracert 206.253.173..50

I'm not entirely sure about this week as I've been busy with finals, but I know that last week and a couple weeks ago, people were having issues with disconnecting.
It is not a server or connection issue. Screen goes black and a "Send report" popup is shown. There would not be crash reports otherwise

I tried your command but does not reach:

Source code

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3
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Tracing route to 206.253.173.50 over a maximum of 30 hops

  1	<1 ms	<1 ms	<1 ms  COMTREND [192.168.1.1]
  2	65 ms	29 ms	30 ms  1.128.17.95.dynamic.jazztel.es [95.17.128.1]
  3	28 ms	29 ms	28 ms  10.255.164.254
  4	48 ms	47 ms	46 ms  45.217.106.212.static.jazztel.es [212.106.217.45
]
  5	45 ms	47 ms	46 ms  46.217.106.212.static.jazztel.es [212.106.217.46
]
  6	66 ms	70 ms	70 ms  ae54.edge5.Paris1.Level3.net [212.73.200.73]
  7	70 ms	69 ms	71 ms  ae5.par22.ip4.gtt.net [141.136.103.181]
  8   172 ms   173 ms   171 ms  xe-7-2-2.mia12.ip4.gtt.net [141.136.111.45]
  9   173 ms   173 ms   173 ms  te3-4.ibr4.vaultnetworks.com [173.205.52.186]
 10   174 ms   173 ms   173 ms  vl944.te1-1.car4.vaultnetworks.com [206.253.168.
158]
 11   172 ms   174 ms   173 ms  206.253.171.6
 12 	*    	*    	* 	Request timed out.
 13 	*    	*    	* 	Request timed out.
 14 	*    	*    	* 	Request timed out.
 15 	*    	*    	* 	Request timed out.
 16 	*    	*    	* 	Request timed out.
 17 	*    	*    	* 	Request timed out.
 18 	*    	*    	* 	Request timed out.
 19 	*    	*    	* 	Request timed out.
 20 	*    	*    	* 	Request timed out.
 21 	*    	*    	* 	Request timed out.
 22 	*    	*    	* 	Request timed out.
 23 	*    	*    	* 	Request timed out.
 24 	*    	*    	* 	Request timed out.
 25 	*    	*    	* 	Request timed out.
 26 	*    	*    	* 	Request timed out.
 27 	*    	*    	* 	Request timed out.
 28 	*    	*    	* 	Request timed out.
 29 	*    	*    	* 	Request timed out.
 30 	*    	*    	* 	Request timed out.

Trace complete.


Are you sure that IP is correct? since ping does not reach

Source code

1
2
3
4
5
6
7
8
Pinging 206.253.173.50 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 206.253.173.50:
	Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

The IP is correct. It's from a previous thread that was in a post by Saito Hajime (I can't find the thread atm. I'll find it later tonight). The IP doesn't ping at all, and stopping where you did is perfectly normal.
Reni
Mithras
Zerienga - 90/90 P/K
Téster - 95/61/60/45/45 CH/WL/R/P/M
Dontkillimascout - 90/61 WL/P

If you want to contact me quickly and efficiently, try the US IRC channel.
No, I don't know everything. I just use my knowledge to form educated guesses
And I listen when others say I am wrong in order to learn.

8

Thursday, December 17th 2015, 5:20pm

Crashing is a very common, long standing issue with this game for a large amount of the players. Known and complained about for years. Zero progress has been made on addressing this. I just checked, and I have over 2000 crash reports in my client folder for the last year and a half. In my experience it is 100% certain that if you zone via snoop from varanas central, to Tergothen Bay and back, you will crash. Also a smallish number of logout/change toon/login cycles without closing the client if your toons are in different zones will reliably crash. Most long term players restart their client before doing important things like siege wars or big runs, why? because otherwise, they will crash randomly during such events. This is learned behavior that most people do not think twice about now adays.

There are a few things you can do, like the ones mentioned above, or like using Datum Memory Booster (or other similar tools, which apparently you have tried) to flush some memory from the game. These "work" for some people (but I challenge any such people to take the above trip).

If you are new, you are likely actually playing the game... which means moving around between zones, which means crashing. Welcome to RoM.


I have actually spent some time debugging this problem, and I believe that a majority of the crashes are in redux_runtime.dll and are highly related to 3d texture storage/processing or corruption. This appears to be 3rd party code that the game is using, and has not been touched (in my client) since 2010. Turning the textures all the way down (to the point where it looks horrible) will likely extend the time you can play without crash, but whats the point?
Very useful information. I wish I could travel to these places to force my client to crash since right now I have no 100% way to crash it so it takes hours for me to see the results. Sometimes (mostly on Varanas) when I log in I immediately see the memory warning.

Sadly, if my client crashes 4 times in an hour (averaging every 15 minutes) log out and log in before a dungeon will not help.

I have uninstalled and reinstalled all the GameForge platform. This along with no change in the graphic options seem to help reducing the crashes. Maybe I am now at the "usual" or "everyone" level. Strangely, now crashes do not generate a crash log. I do not know if it is because they are different than before (seems the same to me) or they are not logged for another reason.

I will update when I can get a crash log again.