Suspended Account?? Need Help

Beginner

Occupation: Lion Handler

Friday, February 19th 2016, 1:04am

I came back after being gone for 8 years. Downloaded the game which took 12 hours. Went to log in
and it says my account has been Suspended. I have never ever received any kind of warning or infractions, sooo what's going on???

If I cannot play, I'll just uninstall the game and delete my account...

Any Help would be appreciated.

Thanks.

~Rynnn

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vfwiffo

Rustypedia

Posts: 3,364

Mood: Blink

2

Friday, February 19th 2016, 1:23am

Ummm... Rom is not 8 years old.

As for accounts, likely reason is the merge. We merged into two servers - Mithras (Reni/, Artemi, Thalia) and Erebos (Govinda, Palenque, Osha, Indigo and Grimdal). Your characters are likely not there, because only active accounts were transferred.

File ticket and hurry. The transfers can be dome manually, but there is only 5 days left, after that they are gone for good.

It is also possible that account is indeed locked. Couple years ago we had major hacking issues, and hacked accounts could be locked to prevent them from being accessed.

-- Rustyx --- 92R / 92S / 92M on Reni (Guild KnightShift). Yes, running the new FOTM R/M, cause I am not elf enough to be WD/S.

Oh, and people who have more than 3 classes are clinically insane.

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RynnnDraggon

Beginner

Posts: 4

Occupation: Lion Handler

3

Friday, February 19th 2016, 1:40am

Quoted from "vfwiffo"

Ummm... Rom is not 8 years old.

As for accounts, likely reason is the merge. We merged into two servers - Mithras (Reni/, Artemi, Thalia) and Erebos (Govinda, Palenque, Osha, Indigo and Grimdal). Your characters are likely not there, because only active accounts were transferred.

File ticket and hurry. The transfers can be dome manually, but there is only 5 days left, after that they are gone for good.

It is also possible that account is indeed locked. Couple years ago we had major hacking issues, and hacked accounts could be locked to prevent them from being accessed.

well It says that I played back in 2008, so yah, that makes it 8 years....any other suggestions on how to get my account un-suspended??? I've already submitted a ticket and even posted on their facebook page. My Ex husband had posted on the forums in 2009...sooo yes, 8 years.

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Heron

Game Administrator

Posts: 942

Location: Swamp

Occupation: Fishing

4

Friday, February 19th 2016, 1:42am

You should check here.

If you truly are suspended, ticket support is your way forward. We don't handle bans by any other platform.

If the trouble is merges, you're out of luck: the deadline for manual merges has passed.

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bilalab

Intermediate

Posts: 436

5

Friday, February 19th 2016, 3:49pm

if you last played 8 years ago... you probably dont have any useful stuff on your char anyway... start over if a shiny new char with all the quests to get the best combo! :beer:

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vfwiffo

Rustypedia

Posts: 3,364

Mood: Blink

6

Friday, February 19th 2016, 4:58pm

See this thread from March 2015 about ROM's 6th anniversary? That is less than a year ago. 7th anniversary is coming up soon. 8th is more than a year away.

[Events] 6th Anniversary Events

The only way to play ROM for that long is to play pre-release version.

I agree with Bil, if there is likely nothing of value in the locked account. Moreover, the account systems underwent several revisions, both under Frogster and Gameforge management. While in all cases the accounts were migrated AFAIK, there is a chance an account that old is not recoverable. Even if it did survive up to the merge, merge was only done on active accounts, so it was not moved to new servers. And from what Heron said, deadline for manual recovery is gone anyway.

If you truly did not log in for all that time, probably best option is to start new account. A lot has changed over those years.

-- Rustyx --- 92R / 92S / 92M on Reni (Guild KnightShift). Yes, running the new FOTM R/M, cause I am not elf enough to be WD/S.

Oh, and people who have more than 3 classes are clinically insane.

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Gorgar

Intermediate

Posts: 288

7

Thursday, February 25th 2016, 3:35am

This is why non active accounts should have been merged, an inactive account uses no more space in the DB then someone with a bucket load of active alts. When I spoke to someone recently that hadn't played in years I told them to check if their account was still able to log in, he said if they don't bother transfering my account then I wont bother logging back in, later he said forget about it, there are other games to play. But this was a guy who spent $1000's. If he did return he'd more then likely spend decent money again being a self employed person with a decent income. I just never understood the logic behind deleting accounts anyhow.

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zidlef

Sage

Posts: 3,419

Location: Canada

Occupation: Company owner

Mood: Love

8

Thursday, February 25th 2016, 1:22pm

What makes me laugh is someone saying : i played 8 years ago!!!! for those who haven't logged for years!! years, not a few weeks or months, Years!!!! We were advise to log in before the merge, contact your friends and guildies to let them know.

Why save a toon that is level 55? if they haven't played since that level cap, they never intended of coming back anyways. Easier to make a new toon, L2P again. Nothing of any value would be on that said account anyways. Sometimes i think people just makes posts like this to troll the GM's and the forums because they need attention

K/P/S/M/W 98/98/98/98/98
Disturbed guild leader on mithras :thumbsup:

BTW i do live under a bridge, i am Green, i can dish it out as good as i get
There are no better server than Reni, best place to be!!!!!

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Cike

Rogue

Posts: 4,171

Occupation: Being Human

9

Thursday, February 25th 2016, 4:09pm

Quoted from "zidlef"

Nothing of any value would be on that said account anyways.

perm. mounts.

my r/p can outdps r/m. your name is stupid.

mages should stack dex. word.

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Cenre

Professional

Posts: 949

10

Thursday, February 25th 2016, 6:18pm

Agree with gorg on this, i can understand why they didn't merge all to server, but keeping that data free and ready to move old players across should've be kept forever, as gorg has already described, 1 person who might want to come back and invest is lost because his chars was lost, and i'm sure there is many who will feel the same in the future.

99/99/99/99/99/99 W/WD/S/D/R/M

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Magío

Intermediate

Posts: 584

11

Thursday, February 25th 2016, 6:37pm

Quoted from "zidlef"

What makes me laugh is someone saying : i played 8 years ago!!!! for those who haven't logged for years!! years, not a few weeks or months, Years!!!!

I don't know why the time someone was away matters. There's real life things going on sometimes. School/work/military... jesus.

Quoted from "zidlef"

they never intended of coming back anyways.

Well they did. I quit for a 2+ year stretch and I came back... Didn't your buddy Cloak just come back from a pretty long absence?

Quoted from "zidlef"

Nothing of any value would be on that said account anyways.

Not everything I will list now will apply to someone who quit at Lv55, but just for future reference:

Any Currency - Diamonds, Gold
Egg Rice - This one is huge for someone who quit at Lv55. Not long ago someone came back with thousands of egg rice.
Permanent Mounts
Skins - There are some very rare skins and some people care more than others *turns head and looks at Soppy*
Cards - (see Skins)
Titles - (see Skins) also there are rare "hidden" titles - like killing that bear at Lv1 or doing instances before a certain level.
Toon Name - (see Skins) I myself care a lot. Almost forgot something so basic...
OD Wings

Pets (Zodiacs/Ruby/Holy Egg)
Talent Points
Permanent Backpack
Expanded Classes
Laor Tarts
Universal Potions
Currency - Proof of Myth, AA badges, EoJ, Shells

Magío • Mithras

Twitch • Youtube

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vfwiffo

Rustypedia

Posts: 3,364

Mood: Blink

12

Thursday, February 25th 2016, 9:53pm

Op said "I came back after being gone for 8 years". That puts him in beta, at best, before Permapacks, universal potions, POMs, AAs, EOJs, Shells, L55, OD wings, etc. While there were likely rare items back then, which are now not obtainable and thus valuable, there is little chance the old account had them.

Either way, the issue is that the old account was likely not recoverable. Heron said that transfers end on 24th, and some GM (not 100% sure I am right, but I recall seeing that) said that requests had to be submitted week before deadline. So, while there was a remote chance that he could beg for exemption and push for expedited recovery, that would only be worth trying if OP had so much value in old account that not having that value would make a difference between coming back and not coming back. I doubt he had that, and I doubt that he even remembers, after 8 years, what he had.

-- Rustyx --- 92R / 92S / 92M on Reni (Guild KnightShift). Yes, running the new FOTM R/M, cause I am not elf enough to be WD/S.

Oh, and people who have more than 3 classes are clinically insane.

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Magío

Intermediate

Posts: 584

13

Thursday, February 25th 2016, 10:20pm

My whole list wasn't only about the OP's account in particular, but all the accounts that are now gone.

Also my first sentence on valuables:

Quoted

Not everything I will list now will apply to someone who quit at Lv55 but just for future reference:

Lv55 = about the guy Gorgar mentioned. I even put a blank line between the old and new stuff and listed "Currency" twice to emphasize that the 2nd currency wasn't really available back then. My apologies if I wasn't clear enough on that.

A note on the "new" list: Basically, a merger might happen again later on and there might be a new batch of accounts that qualify to be deleted. Just an issue to think about and hopefully is not forgotten if it does happen again.

To the OP. Make a new account/toon on Mithras and I'll powerlevel you.

Magío • Mithras

Twitch • Youtube

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zidlef

Sage

Posts: 3,419

Location: Canada

Occupation: Company owner

Mood: Love

14

Thursday, February 25th 2016, 10:45pm

As for my friend Cloak i knew he would be coming back, told his girlfriend to get him to log in so nothing is lost, people have been waiting and known for more than a year that the merge would happen. People can make all kind of excuses for all type of reasons all they want. I went through the guild list members/friends acquaintances to tell them to log in and what was happening. Announced on Facebook, forums etc and was easy to know about the news if they truly intended to get back in the game.

When you don't play a game for 8 years that is FREE TO PLAY and expect your accounts to still be there when you decide to come back and play, come on lol. The world doesn't revolves around anyone, it moves on with or without you.

And yes i had guildies that haven't logged for more than 2 years and i was able to reach them and have them log in before losing their stuff.

K/P/S/M/W 98/98/98/98/98
Disturbed guild leader on mithras :thumbsup:

BTW i do live under a bridge, i am Green, i can dish it out as good as i get
There are no better server than Reni, best place to be!!!!!

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Blasian.

塔克

Posts: 15

Mood: Evil

15

Saturday, February 27th 2016, 2:25am

Wow, Magio offering a powerlevel? What year is this!

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RynnnDraggon

Beginner

Posts: 4

Occupation: Lion Handler

16

Saturday, February 27th 2016, 12:02pm

Quoted from "zidlef"

What makes me laugh is someone saying : i played 8 years ago!!!! for those who haven't logged for years!! years, not a few weeks or months, Years!!!! We were advise to log in before the merge, contact your friends and guildies to let them know.

Why save a toon that is level 55? if they haven't played since that level cap, they never intended of coming back anyways. Easier to make a new toon, L2P again. Nothing of any value would be on that said account anyways. Sometimes i think people just makes posts like this to troll the GM's and the forums because they need attention

Gee maybe it was because REAL Life had More presidence then the game did, Like 5 of my Family members dying...so go ahead and keep laughing, God forbid you should have a life OUT side of the game! The only Troll I see on my Post is you sir. Kindly do me a favour and don't reply any longer.

"You should check here.

If you truly are suspended, ticket support is your way forward. We don't handle bans by any other platform.

If the trouble is merges, you're out of luck: the deadline for manual merges has passed."

If this is the case then I will go ahead and just uninstall and delete it all. Thank you.

This post has been edited 1 times, last edit by "RynnnDraggon" (Feb 27th 2016, 12:11pm)

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