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Collecting Gifts sent to my email not working

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zenna

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Friday, September 23rd 2016, 2:26am

Collecting Gifts sent to my email not working

Hello everyone, I am new to the game. I have only been playing for about a month maybe, and so far I really enjoy it. However when I receive emails with collect your gifts button and I click on the button it takes me to the main website to login in, I login and it says I do not have a character. I make sure I am on the us region, I also am logged in at the time and I still get the same response. I have been emailed three times with gifts I cannot collect. Anyone know what the problem is and a solution? Any help is much appreciated.

Zenna

Rukifellth2792

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Friday, September 23rd 2016, 3:34am

I personally have never heard of getting emails with gifts? When did this start happening?!
New Sig Eventually

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zenna

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Friday, September 23rd 2016, 4:24am

I am new so I do not know.

zidlef

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Friday, September 23rd 2016, 7:18pm

They haven't gifts on sign up or email for 4 years+ sadly and something that we have been asking for so long!!!! How about those Annelia wings!!! or pets for 8 to 12 diamonds?? etc would be nice to get some love!!! :love:

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zenna

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Friday, September 23rd 2016, 8:25pm

Then why am I getting the emails that say collect your gifts? It was just this week. It is bugging me lol.

This post has been edited 2 times, last edit by "zenna" (Sep 23rd 2016, 8:34pm)

aardvark3

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Friday, September 23rd 2016, 8:52pm

could it be a scam? taking you to a false website to get your info

Hyarr

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Friday, September 23rd 2016, 9:54pm

I got one a couple weeks ago. It was just for a Phoenix Redemption though so I didn't bother trying to redeem it.

Eresbosjoe

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Friday, September 23rd 2016, 10:02pm

I only still get email for announcement type stuff but never any kind of free items anymore

Rukifellth2792

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Saturday, September 24th 2016, 12:23am

Perhaps you can provide the email address that you received that offer from here, and a GM can check to make sure it's a valid address and not a scam. I don't think that would necessarily be against Forum rules posting an email address if it is of this nature. If it is a scam, then it needs to be made public so that all users are aware and knno not to believe it. If it's legit, then I see no harm in the playerbase knowing a legitimate game-related address.
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zenna

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Saturday, September 24th 2016, 3:23am

Well it isn't asking me for any info it just takes me to this page which says you have no character.

http://en.runesofmagic.gameforge.com/use…7-1604-10370376.

I was hoping a GM could look into it and answer my questions because my friend tat I play with gets the same ones I do but they do not work for her either.

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Monday, September 26th 2016, 4:15pm

For further assistance regarding this issue please direct a ticket to support and we can look into it. We can't do that over the forum as it may possibly involve some account specific information.

Support this way ; RoM Terms of Service ; RoM Forum Rules
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zenna

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Monday, October 17th 2016, 3:52am

Finally got an answer, so it seems that I must have signed up initially on the EU server before I signed up on the US server not realizing I did so. The gifts in email are for the folks on the EU servers only. Not really fair but that what I am told.

Yrcanos

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Monday, October 17th 2016, 10:06am

The 'gifts' are meant to entice you back to the servers - since you don't play on EU, the 'gifts' will just be a quirk of your game account there.
If you were to stop playing on US servers, you should eventually start receiving emails for the US servers to entice you back.

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