You are not logged in.

mail box osha server

Applications: [GameMaster: OPEN] | [Volunteer Testers: OPEN]


This forum will be permanently shut down on Friday 13.07.2018
Please copy or save all important information from old forum before they will be deactivated
We have moved to new board. https://forum.runesofmagic.gameforge.com/Come join us.

shadowhermit

Beginner

  • "shadowhermit" started this thread

Posts: 10

  • Send private message

1

Wednesday, September 11th 2013, 1:35pm

mail box osha server

hi i found what i think is a bug in the game last night i bought a few items in the auction house and they said they transfered to my mail box but when i went to check my mail none of them were there. how do i fix this or at least get them items or my money back because i spent over 200k in gold on thoughs items

Beren

Board Administrator and Super GameMaster

Posts: 354

Location: Unknown

Mood: Evil

  • Send private message

3

Wednesday, September 11th 2013, 3:00pm

@OP

Apparently you logged onto Osha quite early after they came back online.
That said, the server is running just fine now, mailboxes, AH and the rest are now operational.
It just takes a little time for everything to open up as soon as the servers are restarted. :)

But as Yrcanos stated, if you are still having issues, please do contact support via the link they provided.

~ Beren

shadowhermit

Beginner

  • "shadowhermit" started this thread

Posts: 10

  • Send private message

4

Wednesday, September 11th 2013, 7:10pm

thank you guys i appriciate the help but unfortunately i still havent gotten the items yet

Auros

Professional

Posts: 1,360

Mood: Mellow

  • Send private message

5

Wednesday, September 11th 2013, 7:41pm

Nor will you, until you open a support ticket and they have a chance to look it over. You need to put as much detail in the ticket as possible.
Govinda P/W/K/M 100x4 :pump:
Wl/R/M/Ch 100x4 :borg:
Wd/W/S 100/100/100
W/M 100/100 Glass Cannon: oh gawd, not again :pinch: ... and numerous others Semi-retired :pillepalle:

shadowhermit

Beginner

  • "shadowhermit" started this thread

Posts: 10

  • Send private message

6

Wednesday, September 11th 2013, 11:28pm

ok i put the ticket in right after my last post earlier and they still havent taken a look at it yet, but unforunately i dont remember what the names of the items were that i purchased so i hope that wont cause more problems

shadowhermit

Beginner

  • "shadowhermit" started this thread

Posts: 10

  • Send private message

7

Thursday, September 12th 2013, 1:15am

how long does it usually take for the tech service to read and reply to tickets? cuz i really need the stuff i bought

CammoXD

Professional

Posts: 746

  • Send private message

8

Thursday, September 12th 2013, 2:51am

Quoted from "shadowhermit"

how long does it usually take for the tech service to read and reply to tickets? cuz i really need the stuff i bought
Anywhere between 3 days and never.
Cammo (82 M/82 W/82 R) 116,147 unbuffed Matk :D (95k pa - r/m)
Livia (82 P/77 K/75 S) wisdom O.o wtf is that...
~~ retired - Thanks to gameforge for that. ~~

Mrpushpop

Master of the Storyteller

Posts: 800

Location: Indigo - The small and feisty server

Mood: Mellow

  • Send private message

9

Thursday, September 12th 2013, 2:23pm

Support tickets take longer during the crisis situations. If you lost your items on an average week it would take around 2 day. I am guessing with the amount of people having problems logging in etc.. support is slammed with tickets about a problem they are waiting on RW to fix. So I am sure you are in a line longer than normal.

Lemonater

Professional

Posts: 615

Location: In a house

Occupation: Christian

  • Send private message

10

Thursday, September 12th 2013, 11:18pm

They done always seemer ta haver some emergency ter handle so that tickets take longer. Hire more support? Course, usually the answer me done do get from em be, "srry we cannot aid yer at this time," or some such nonesense. Me no even bothers ter sender in tickets anymore.

Similar threads