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Where were the GMs this christmas?

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kokall

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1

Saturday, January 7th 2012, 3:16am

Where were the GMs this christmas?

No GMs for the holidays? No eggrice! No Hot Stew! Did the gringe steal christmas or something?

ruisen2000

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Saturday, January 7th 2012, 3:42am

The raging trolls scared them all away.
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phatmandrake

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Saturday, January 7th 2012, 5:04am

We had the Frostbite event, but perhaps the mid season restructuring stretched staff thin for giving out stuff.
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silverjeff

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Saturday, January 7th 2012, 3:51pm

A better question is where has the support staff been during the holidays? Has anyone put in a support ticket and got a response or issue fixed since December 26th? Is the entire staff of frogster on vacation? I see no sign of life from this company with the exception of a handful of GMs, CMs and Forum Moderators. If you had an issue resolved or at least responded to, except the generic computer generated response, please post here because I would like to know if anyone has had any follow up from the support staff.

Yambag4life

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Saturday, January 7th 2012, 4:03pm

Think they all took ptos lol jk. Would explain why they put up the same offers for 2-3 wks now.
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icishoot

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Saturday, January 7th 2012, 4:09pm

Grinch steal Christmas? Actually, probably not that far off. I know that 3 of the GM's were terminated and as a result had to drastically change their Christmas gift giving plans...
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zidlef

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Saturday, January 7th 2012, 4:28pm

I wrote tickets to them for an error buying reindeer mounts as i was actually buy Guildmaster rune packages, but the pages switch as i was buying the Guilmasters.

Then they said erase them and we will send you replacement, did that and told them what i needed. Then the e-mail doesn't match your account, lol. Told them i actually use 2 e-mails for security reason, since their record for hack account isn't that great. Send them an e-mail to fix that from the right e-mail and now they don'T reply anymore. It is just sad running a business like that and leaving customers in the dark.

I'd run my business like that and i would close down within a week. What makes a business is their customers and the support they get.

Just getting tired and frustrated that for all the money spent, writing tickets and no replies.

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regentego

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Saturday, January 7th 2012, 4:29pm

Well we still have a few FA GMs left, but they don't do anything they only answer support tickets. I have been told they are not banned from posting in forums or coming in game, but that is from a Frogster EU GM, same people who told us they were "Just helping out" then shut down FA.

Yup were in a bad state folks. 3 week sales, waterdowned XP events. Biggest American holidays treated like just another week.


They tell us not to put the tin foil hats on but were so abandoned beyond belief we have nothing but to wonder.

KatalanOrk

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Saturday, January 7th 2012, 4:36pm

So wait, do you guys actually think you are arguing the same things?

Do you want GMs to answer tickets, or do you want them to appear in the forums and in game?

You do get that these are mutually exclusive right?

Though wait, they have secret of duping! I'm calling an exploit on this one :D

Eledhwen

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Saturday, January 7th 2012, 4:52pm

Information: many GM's were running through the landscape giving away holliday cheer and presents on both the US and EU servers.
Granted they were not there all day but at various time. They have some life after RoM!

FAQ

turboreaper666

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Saturday, January 7th 2012, 9:02pm

Where were the GM's......??
Where is the sales team......??
Where is the support......???

MIA for the most part........definitely the sales team is asleep at the wheel.
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LadyMacV

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Saturday, January 7th 2012, 9:10pm

Uh. Well, over Xmas and probably at least up through January 2nd, I would imagine they were spending time with friends and family.

I don't feel as though there's been a lack of support, as they did answer a ticket I had about my recent loading issues. As for the current sales, we'll see what happens when they expire.
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NaiSa

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Saturday, January 7th 2012, 9:11pm

When i started playing RoM, FA was still around and i saw GM's online, talking in world chat too. But ever since the so called Merger of the American side to the EU side which was actually a downsize. I have not seen a GM ingame at all, no world chat shout, no nothing...If it really was a merge, why haven't I seen the FA gm's on forums...:confused:.

It doesn't take much time for a GM to log on the servers and do some friendly world shouts and to hang around a bit and mingle with players. Practically all games with GM's do that as it helps build better relations and such. For instance if you want customer support for any product, would you rather talk to an answering machine or a real person :rolleyes:

copekiller66

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Saturday, January 7th 2012, 9:41pm

then why the heck doesnt anything get accomplished as in support for diamonds bought a week and a half ago...did everyone crawl under a rock or what...

silverjeff

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Saturday, January 7th 2012, 11:30pm

I'm right there with you copekiller, I bought diamonds for my wife as a Christmas present on Dec 26th and did not receive them. Not a single response from support. Blatant robbery!

Zeylon

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Saturday, January 7th 2012, 11:39pm

Lets see..

Nothing but rants-Check
Removed some profanity-Check

lol..Lets clean it up guys.

I know you guys are upset about recent events, But im sure it will get better.
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silverjeff

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Sunday, January 8th 2012, 12:00am

Sorry I will reword my post to reflect a more cheerful attitude.

Thank you Frogster for taking my money and not giving me my diamonds I purchased during your 120% more diamonds sale. I would also like to thank you for not responding to my single report ticket on the matter. I look forward to being robbed from you on all my future purchases. Happy Holidays to all of the support staff and look forward to not hearing from you.

Zeylon

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Sunday, January 8th 2012, 12:02am

/Closed
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