Runes of Magic US / AU

Quoted from "DownHillRun;501167"

Submit a ticket??? The process has become more and more difficult...

That right there is the big problem. Bring back the in game reporting feature and more spammers/botters will be reported.

they took it out cause frankly they got tired of hearing all these negative things about the game that were constantly breaking or being exploited. That was the problem... not enough people were submitting tickets to tell them how good of a job they were doing and to keep up the good work.

Giddy Up Hosie!
Aww, a dead horse.....no not really, we are always glad to be posted on issues you see. It is a big help because we cannot be everywhere nor see everything. Thank you for letting us know again.

Really it is possible to monitor all servers with 1 person, all you would need is well a person obviously. Then get a workstation to run 6 clients, 1 for each server, and have that workstation hooked up to an 8 panel display, 6 monitors 1 for each server, and the other 2 for Tools and whatever else. With that 1 person can monitor all servers . What do you think security guards do all day, or security at Casino's and such. They have 1 or a few people or take shifts that sit and watch the screens and they get Paid to do that

Quoted from "NaiSa;501295"

Really it is possible to monitor all servers with 1 person, all you would need is well a person obviously. Then get a workstation to run 6 clients, 1 for each server, and have that workstation hooked up to an 8 panel display, 6 monitors 1 for each server, and the other 2 for Tools and whatever else. With that 1 person can monitor all servers . What do you think security guards do all day, or security at Casino's and such. They have 1 or a few people or take shifts that sit and watch the screens and they get Paid to do that

You are assuming Frogster pays their employees. Most of the Frogster "employees" that the players have direct contact with are unpaid.

the new support system is complete trash, the search doesnt bring up anything on what you ask it. you cant report anything, all you can do is ask a question.

if you ask me sounds like frog wants people to abuse the system to make gobs of gold to sell which frog gets a cut from, then bans the people who buy it all while claiming they are stopping gold inflation...

sarcasm btw, although this day in time it wouldnt surprise me if it were true. but i doubt it is. my point, the old support system was much better. like you said, you can see everything, the player can help with that. well, we can if we have an actual report system

Quoted from "ddpmacho;501194"

That right there is the big problem. Bring back the in game reporting feature and more spammers/botters will be reported.

+1

Ok a lot of people are hurt here. I guess I am the only one that ahs had POSITIVE results from support. Ok it mght take them a while to get to my tickets, but isn't that all we have? F2P is what I like for now until something better comes along. I enjoy RoM and will continue to do so. Bugs, exploits, hackers, bots, and Gold spammers are unfortunately a way of life for those of us that play F2P games.
I report every suspicious activity that I see. But I never send in more than one ticket on one particular incident because that only swamps the few people that Frogster has working on them. Common give them a break you can lead a horse to water, but you can never make him drink it.
Granted I am not totaly satisfied and there are things I would love see changed, but for now what we have is good enough for me.

The problem with this thread, is that it assumes Frogster/Runewaker WANTS to get rid of gold spammers and bots.

Can you imagine if the mentality of gamers to report cheaters and rulebreakers translated into real life and they turned in everyone they saw speeding, not wearing seat belts and so on and so on?

Perspective.

I just love how the gold spammers have taken to putting symbols and spaces in their messages
so my Shutup addon can't auto Blacklist them and I get to read their multi colored BS every single time I port to logar.

Quoted from "DownHillRun;501167"

I know this is a "Dead Horse" after reading many post by previous members. And its sad to say that an alternative to P2P is losing customer base due to AFK Combat/Farming Bots and Gold Bots.... What is even more surprising... or perhaps not.... you can learn how to create your combat bots on the very forums that you come to to expect support against such atrocities...

Things like these can never be a dead horse.
Thing is, not everyone you consider a bot necessarily is a bot. Players reported as bots need to be researched and caught in action. There are procedures which need to be followed to make absolutely sure the player you ban is a bot. Now as to forums, please point out to me in PM threads that train how to be a bot and watch them vanish.

Quoted

Submit a ticket??? The process has become more and more difficult...

It has not become more difficult, it has changed. If you read the guide in my signature, it is really not that hard but in-game you can not do it anymore. I will elaborate more on that further down.

Quoted

However, with the lax attitude of the support staff and the removal of in-game support/report feature...

Last attitude you can find with our supporters is "lax". But there are procedures to be followed and if you do not cooperate or give the information they request they simply can not assist you. We DO have a huge increase in ticket requests and depending on the issue at hand research can be quite intense and time-consuming. All support members are working as hard as they can to assist you. Now, why was the in-game support contact feature removed? For starters, it never worked right. It was supposed to hold 500 characters and it more then once cut off after 250 characters. Supporters needed to ask "Uhm, what is your request" and that was upsetting users. Plus screenshots could not be attached, making some reports useless. Plus our support portal holds a knowledge base which - if you read the entries - helps settle quite a few issues before a supporter even has to take action. All MMOs use support portals and knowledge bases. It lowers the ticket count and it makes contacting support easier. Users just need to adapt to the change and, as we all know, changes are something we all hate.

Quoted

Start listening to your customer base... more-so, start doing something about it.

We are

+1 to community management, n forum moderators but your powers arn't enough to help us. i just with it, n hoping that they won't break anything else when they release new content ^_^".

The problem with gold-sellers, much like the issue with drug sellers on America's streets, isn't the efforts made to control/restrict their activities, but that there is a demand for their products in the first place.

There have been several moves by community members to elicit the support of their fellows in the RoM world to report and even ostracize those individuals who are known to buy gold from sellers.

They have fallen on mostly deaf ears.

Maybe one of these days the community will decide it's had enough and put those losers in their place.

I'm new to the game, and I guess this may be a dumb question, but from reading this thread it sounds like the in-game "report spammer" feature is not active? I do run into a fair amount of annoying gold sellers and I report them, but do notice that they are still there hours/days later.

Quoted from "AlmondJoy;501722"

I'm new to the game, and I guess this may be a dumb question, but from reading this thread it sounds like the in-game "report spammer" feature is not active? I do run into a fair amount of annoying gold sellers and I report them, but do notice that they are still there hours/days later.

The "Report Spam" button in the ESC menu does two things. It does send a report, though I don't know if Support receives it, what with the change to the Support structure. It also adds the spammer's "name" (if you want to call it a name) to your character's blacklist.

Our upper-level staff members (GMs, CMs) do log onto the servers and mop up the spammers that they find. But this is a never ending process, since game accounts are easily available and free for the asking, so new spammers show up very quickly. It's one of the downsides for an F2P game.

One thing that you can do is to use an addon such as Ultimate Blacklist or ChatGuard NoSpam. I use the latter addon, and it works quite well. Neither of them will remove the /say chat bubble from your display, but they will automatically remove the same text from your General chat window and blacklist the spammer.

What would be nice to see is a "Report Gold sellers/spammers" selection that would work something like ...... if reported by 10 different people the toon or all toon's on that account is muted (not banned, that way any if a persons toon is mistakenly muted can still play and send in a ticket to get it fixed up) ....... I know this can be abused if not controlled...... but a false report could maybe cause those 10 people being muted for a few days or weeks even themselves if false reports are sent in just to have a rival muted .... .... have the player base patrolling the spammers .... I think that with a system like this it wouldn't be worth the gold spammer time to keep making new accounts up every couple minutes

P.S I will take Diamonds as payment for consulting services if my idea is used .....

Quoted from "Dionaea;501499"

It has not become more difficult, it has changed. If you read the guide in my signature, it is really not that hard but in-game you can not do it anymore. I will elaborate more on that further down.

To the player base it most certainly has become more difficult to do so. Why would I want to leave the game, goto a web site,log in, then fill out a report for a gold spammer when in the past all I had to do was hit esc,then click report problem? It's a complete waste of time doing so, especially when the result is always the same. You submit a ticket then 3 days later get an email stating the said ticket is being closed because you haven't heard back from me in 3 days, when you never sent me an email asking for anything.

If FEU doesn't realize how pathetic the new ticket system is, then there's something terribly wrong here.

As one noted this is a F2P game.
Players are given the option to make purchases on various items and perks. If they cannot buy Diamonds, there are always Diamond Sellers will also trade with you.
What attracted me to this game and was actually renewed again early this morning was the awesome, wonderful graphics in many areas. I took a group into Origins and since I had never made it all the way through to the end, I was completely surprised as were those in my group at the BEAUTY of the location.
This may sound inane but we gave pause and took several screen prints for our web page.
For such an intricate and complicated game that is free as well, we should simply play the game and enjoy it for what it is.
Support is being revamped and things will improve.
Thanks for taking the time to read my opinion.