Runes of Magic US / AU

I completely agree... After the server move, my ping has trippled and my fps has dropped tremendously.. Seige, a thing that has been broken since the get-go, is even more broken now. I guess I shouldn't complain for something that's still in "beta." The ability to talk to a GM at will or call the FA company to resolve an issue has been stripped from us. I remember the good ol' days when you could call Frogster after submitting an in-game ticket and the problem was resolved within the hour. Now, it's impossible at best to get help from the company and we are stuck here, wondering what to do and if things will ever get better. Player base is slowly dwindling on our server and people are moving on to other games. The cash shop prices have skyrocketed since the move, "weekly" sales only last a day and all of my friends are leaving. Instead of adding new content all the time, it might be a good idea to stop, take a step back, and fix the content that's already here. If the game would run a little smoother, be easier to play and have less lag, I feel like the player base would be way better. I don't really want see this game disappear (as it is by far my favorite MMO to play), but as an equally concerned player, I too am left wondering about the state of this game.

As for your suggestions:
1) I too would love to see seige either, be fixed or disappear entirely until it is. I would much rather play something stable and fun than something that lags me death and is more of a headache than it's worth to play. It's gotten so bad that even logging in during "seige time" to play the game regularly is an issue.
2) Running instances is hard enough as it is at end game, putting together a capable party only to realize that your tank or healer is too lagged to do their job or that your dps cant target the boss because they can't see it has also becaome an issue.
3) Server merges would be amazing! At level 70/70/70, in a large guild and a full friends list, it's still hard to find a good tank or healer to run things a lot of the time, and when you do, the dps is an issue.. with all the people leaving the game, a bigger community (if it wouldn't cause more lag, which I fear it will) would be a great idea.

Either way, I've left this game and have returned time and time again as it is (and probably will be) one of the most fun MMO's out there... I would love to see some of the major issues we are all experiencing across the board be addressed. For those of us that enjoy playing ROM, we need some changes to keep us playing, to keep us loyal and to keep ROM alive. While I too realize that no MMO is perfect and that it's a big job to run something of this nature, there are some things that can be fixed.

And since I don't want to complain or be part of thread "flaming" ROM (as I feel it has done a lot of wonderful and has a lot of good things going for it), I will end this post with the three things I miss the most:

1) In game GM's
2) In game support tickets
3) A number to call for all of us U.S. players experiencing an issue

Wishing all of my friends on Govinda a better experience here in the near future:

Mauri

I agree with all that has been said by Helsing & Mauri. I have left RoM several times and always have returned due to the great community here; I have also seen many old friends that have been here since the beginning leave in the last couple of months. Now, we are constantly looking for people to fill groups for the new 12-man instances and even finding it difficult to run the 6-mans at times. I believe that a server merge might be the solution to this difficulty.

I have decided not to participate in Siege War, the lag since the server move has made it impossible to play for me. There has always been issues with lag & crashes, but it now takes 2-3 minutes for a skill to be used or to actually see the person that is attacking you. I've found myself healing a gate that was actually at full health 3 or 4 minutes before. Since I've not been active in siege, I've also found that it is very difficult to run instances at this time also; tanks lose target (and, therefore, aggro), healers have seconds of delay in getting heals to their teammates, party wipes are a constant issue even in lower instances that we regularly run without difficulty. If siege lag (and server lag at these times) cannot be fixed at this time, perhaps it shoud be temporarily removed from the game until a fix can be found.

I really enjoy playing this game and would like to see it grow and thrive. I don't just want to keep repeating what Mauri & Helsing have already expressed so well, I really hope that the GMs (and developers) that read this thread will strive to help us keep the game we love moving ahead into the future by dealing with these concerns.

Hiaika of Govinda

It has always seemed to me that this game is run like a get rich quick scheme. I love this game and after browsing for others, nothing has caught my eye. I pray for the day another game catches my eye or this game fixes alot of its issues.

It's pretty much obvious that "Proper Fixes", Server Merge's wont' ever happen as it is to complicated for the current hamster workforce. Don't know how many people know about the cartoon Pinky & the Brain, but apparently there are to many Pinky types currently running a mock and not enough Brains types .

RoM is just getting progressively worse in lag/price/support/maintence/, SW is still in Beta and has hella lag for the majority. It's usually down to cost/profit, RoM can be fixed but it would require manpower/brainpower and that costs money as people would have to be hired and payed for the extra work. However, the higher ups at RW or Frogster seem to not want to hire extra hamsters to handle the work that needs to be done. Or maybe RoM is just gonna be abandoned due to RW's new game and left to fade away or have its hardcore fans stay and play on glitchy ghost town servers.

I had posted several suggestions to fix the lag for both the main servers and Siege. Not sure whathappened though.
A lot of players blame lag on teh wrong things, but sometimes it is not the servers fault or the games fault, it comes down to too much eye candy. Before complaining about lag lower your video settings then test teh game out if it works and plays better then you fixed the problem.
As far as this last bit of mass problems goes several factors should be taken into account:

1 the weather. It can cause havoc with a network.
2 Solar Flares. They cause major eletrical storms to bombard the earth (we had a big solar flare recently).
3 Network traffic. The more people online the slower the netowrk in a whole will react to commands.

To expand on what I suggested for the servers I will post it here:

1 Instead of having one server attempting to run all of Siege War, the battles need broken up into groupings over several servers. Have 50 battles on one server, 50 on the next, and so on until all the battles are seperated. This cannot be too hard to code, mainly as they only need the data from each battles completion to determine rankings.
2 Get improved servers. I dunno if with the last move whether they actually got upgraded servers or not, but doing this would be a najor help. Even if all they do is upgrade the network access cards and the actual bandwidth the servers ahve available to use. Both the network cards and the available bandwidth have a big impact on the number of players that can connect and how smothly these players can play the game.
3 Check to see where bottlenecks are on the servers and the network the servers are connected to. Again like number 2 doing this will let Frogster know if an where the problems lie (if it is not bad coding). If the network is to blame try to get it fixed, if the servers are to blame fix them.
Good servers and a good netowrk can cost more money than frogster is willing to pay though so not sure if they will even look at my proposals. But lets pray to teh gods of gaming and see if a gm or cm even looks at this let alone says anything about it.

What Frogster is experiencing right now is something called - SUCKY ISP SERVICE. At the least this is what is happening.

They moved the data center to some other area with a promise of xM up and down service and are getting NO WHERE NEAR the service they were promised. They failed to do any scouting on this, mind you, so its probably in reality their own fault. Someone just decided "let's move" and they did, without thinking about the consequences.

On the plus side, folks within a two mile radius of their old data center probably have nearly unlimited bandwidth and are happy as heck because they can download porn faster.

As far as "it will get better" - this may be ENTIRELY OUT OF FROGSTER'S HANDS. Someone might have signed a lease or other agreement that STICKS THEM in the spot they are in for six months. I've seen this before and it has killed other games. You will know if it is "true" when half the population leaves, and you still have the problem, then another half leaves (leaving 25% of the original) and it suddenly "seems better" but then when the servers gain 2x the population (back at 50% of original) the problems return... MMO equilibrium... the ISP only supports so many players because its only making x$ from FA and can't afford/doesn't want to upgrade its routing equipment to satisfy a single customer... even if its got a contract saying it will supply xM bandwidth... they are in Europe. The odds of them sueing (and winning) is remote, and far down the road.

Quoted from "maouse;506821"

What Frogster is experiencing right now is something called - SUCKY ISP SERVICE. At the least this is what is happening.

They moved the data center to some other area with a promise of xM up and down service and are getting NO WHERE NEAR the service they were promised. They failed to do any scouting on this, mind you, so its probably in reality their own fault. Someone just decided "let's move" and they did, without thinking about the consequences.

On the plus side, folks within a two mile radius of their old data center probably have nearly unlimited bandwidth and are happy as heck because they can download porn faster.

As far as "it will get better" - this may be ENTIRELY OUT OF FROGSTER'S HANDS. Someone might have signed a lease or other agreement that STICKS THEM in the spot they are in for six months. I've seen this before and it has killed other games. You will know if it is "true" when half the population leaves, and you still have the problem, then another half leaves (leaving 25% of the original) and it suddenly "seems better" but then when the servers gain 2x the population (back at 50% of original) the problems return... MMO equilibrium... the ISP only supports so many players because its only making x$ from FA and can't afford/doesn't want to upgrade its routing equipment to satisfy a single customer... even if its got a contract saying it will supply xM bandwidth... they are in Europe. The odds of them sueing (and winning) is remote, and far down the road.

Thats a good point, it makes sense, since im sure there servers havent been downgraded. that leaves connection. which is bad for us >.>

I am not sure if SW problem is ISP, hardware or software nature, but from what I know with recent departure first of FA staff, followed with many departures in FEU community is loosing 'knowledge'. In IT world, there is tremendous number of 'small fixes' that make 'huge' difference, and I do believe that this is what we are experiencing, loss of people who knew those little secrets.

There are reasons I doubt that ISP is the problem, because while SW is laggy, rest of game works fine. (we don't do SW, so I know this for fact) But there are even problems in rest of the game. Just last weekend my client stopped responding int he middle of CoT, had 0FPS and then 2 minutes later it started working again.

Overall, apart from siege, game is more stable then when I started playing, but I still will crash every time I port to Dalanis.

Love the way how moves to improve game (dissolve of FA, moves of servers, new rules) actually set us all back, and in majority are actually for worst game experience.

What's the state of the game? California.

Quoted from "midknight129;506844"

What's the state of the game? California.

Think it's Florida now...

Quoted from "Silenteye7;506847"

Quoted from "midknight129;506844"

What's the state of the game? California.

Think it's Florida now...

Nope, last I heard its Hades.

It's the East coast B/c i live in OH and my Ping actually went down. People on the west Coast will experience a ping increase now. Also fps has nothing to do with the ISp just fyi..

im located in midwest so i would think my ping should be the same or better but its far from that, normal before was 63 to 78 normal now 94 to 155 but thats not even the issue now i get random spikes that crash the game 55k ping was one i seen last night during a instance run. not to mention siege is rediculious we not even signing up until there is a patch or some sort of attempt to fix it, and me and my guild loves siege

^ agreed. I loooove seige poor MA.

Just skip past the above replies from the Fanboi(s) that say "Blah blah blah It is not Frogster's fault blah blah blah"

Who's fault is it then? Al Gore's? Bill Gates'?

Al Gore, of course. Since he invented the Interwebz, don'tcha know. You betcha!

the incredibly unfortunate thing is, and i'm not sure you all remember this: the core of the game, it's programers, is Runewaker. they're the ones with the 'programming experience' that would be used to fix things. and they have a new pet project now, Eligium.

you're looking at a situation defined as: 'should i fix this old car i have that will run me thousands to fix because they don't make parts for it anymore, or do i just buy a new used car for what it'll take to fix the old one?' it's very saddening, but i personally wouldn't doubt if RoM gets chapter 5... and then gets the game shutdown warning.

i would hope they prove me wrong. seriously. but it's something i consider likely. and if the ch. 5/server's offline thing doesn't happen, i still don't forsee them fixing any of the true programming issues that don't involve server end things, such as U/D speed, minor tweaks to little things, etc. but i'm pretty sure there's not going to be any re-vamps of dalanis. there'll be no fixing the lag spots in grafu castle. there's gonna be no 're-made' siege. again, pray that i'm wrong =/

Overall my ping has been about the same - but I also get the lag spikes now. No rhyme or reason, and its very erratic on when it occurs. I have had some lag free Sieges since the move, but more have been unplayable then not.

Deus69xxx...everyone here knows you're probably right. We're all in denial and hoping for the best. Nobody here wants to cut the cord after pumping this game full of dia costs for so long to improve our game play, but the sad truth might just be to start looking at future prospects. I hate it also.