Runes of Magic US / AU

they just got fed up with all the bugs and technical problems that people have been complaining about, so they took out the in-game reporting function. When that didn't stop the "bad publicity" they took out the work-ability of the bug reporting forums thread. Finally! No more bugs to worry about! See how happy everyone is? No one's reporting any problems! Game must be doing fine...

... next up... the Discussions page... way too much negative stuff there...

Surely it is far better to report bugs through the forum, rather than through Support? So if a thousand players experience the same bug, then a thousand tickets should be created?

That really sounds like a good idea that will lead to efficient processing.

The in-game problem function was taken out as it didn't work properly.

With your first sentence you disqualified this thread successfully and it is thus closed, because this really comes across just like a flamebait.

False assumptions will lead to nothing else but rumors and flames. Everything can be brought across in a neutral and constructive way without any need for sarcasm.

Our QA speaks several languages and one of them is English, which every single one of them speaks.
The servers are still located in the US, there was no move to third world at all, and if you kindly check my flag you see that - just as an example - I live in the US as well.

In the bug section you can find a template as a sticky thread with a short explanation on why we use this form from here on out.

Quoted

[COLOR=black !important]Surely it is far better to report bugs through the forum, rather than through Support? So if a thousand players experience the same bug, then a thousand tickets should be created?

That really sounds like a good idea that will lead to efficient processing. [/COLOR]

This pretty much hits the nail on the head, thank you

Quoted

[COLOR=black !important]If your developers can't figure out how to do this, give me a call and I'll give you some pointers. [/COLOR]

If you would like to apply for a job position, you can find the corporate website on the bottom of the RoM website, and there you can find open job positions. We are always happy for experienced professionals who want to join our team. Or if you just want to give me your pointers in PM, please feel free to do so, i gladly forward them for consideration.

The useful input on your suggestions for a bug tracking and report system I will gladly forward and I thank you very much.

For the moment: Please take some time and read the stickies in bug section, it is not really that complicated, but it is a change and as we all know, changes are sometimes hard to adapt to.

And since they do not hear it often enough: Thank you QA, for I know what a hard work you do and what an awesome job. As players, we usually do not see even half of the results and work that you put in, so I felt it needed to be mentioned again.