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1

Wednesday, February 22nd 2012, 8:13pm

Has Frogster EU failed Rom?

Seems to me the game was much better off when there was a frogster america, the people from the EU office seem to mess up everything they do ..... Sorry to say I think there driveing the game into the ground and population on servers seem to back that statment .... whats your opionion of there performance of service? ........ and no the siege and other game glitches arent there falt ...... just they way they are running the game ..

2

Wednesday, February 22nd 2012, 8:36pm

Yep same on Reni, seems to be less people everyday and we have no responses from GM's on legitimate questions. No weekly offers yet again today and no reason why. Just seems to me they just don't care anymore. Makes me very sad to see this ;-(


Drizztdewrden
Disturbed Reni server

regentego

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3

Wednesday, February 22nd 2012, 8:52pm

Quoted from "Palantis;512062"

Seems to me the game was much better off when there was a frogster america, the people from the EU office seem to mess up everything they do ..... Sorry to say I think there driveing the game into the ground and population on servers seem to back that statment .... whats your opionion of there performance of service? ........ and no the siege and other game glitches arent there falt ...... just they way they are running the game ..


Go back to spring of 2010, Frogster renewed their license with Runewaker for two more years for the North American region. Fast forward to 2012, license is coming up again...what will happen! Enter suspicious Hollywood music.

Nytefall

Unregistered

4

Wednesday, February 22nd 2012, 9:07pm

Quoted from "Palantis;512062"

Seems to me the game was much better off when there was a frogster america, the people from the EU office seem to mess up everything they do ..... Sorry to say I think there driveing the game into the ground and population on servers seem to back that statment .... whats your opionion of there performance of service? ........ and no the siege and other game glitches arent there falt ...... just they way they are running the game ..


I'm going to have to respectfully disagree with you on this. I do see several cases where quality of service has been improved and issues have faster resolution. (Please note that these issues may not always line up with an individual's view of what's most important.)

Communication has also improved - It is much easier to bring issues that I am informed of to the people with the power to make immediate change.

I'd also like to note that the Chicken Little-esque "The Game is Dying" and "Things are getting worse" posts have been around for a long, long time - starting about six months after the game's launch.

As for Drizztdewrden's comment, there are several reasons where you may not see correspondence on forum posts immediately. Some things are important enough that we need to prepare an official statement for them, and sometimes, there's no new information that can be publicly released.

The majority of forum users have made it quite clear that they don't want to see "We're aware of the issue and still working on this" or "We have no more information at this time" posts.

regentego

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5

Wednesday, February 22nd 2012, 9:19pm

Nytefall why aren't you allowed to come in server anymore? And why is it every US holiday they claim to be caught off guard and didn't seem to know about it. We also get no hype any more which has contributed to the amplified "sky is falling". Sort of like for weeks we were told to post siege issues on siege thread, and now it's quietly pulled today, with zero response.

6

Wednesday, February 22nd 2012, 9:23pm

Quoted from "regentego;512085"

Nytefall why aren't you allowed to come in server anymore? And why is it every US holiday they claim to be caught off guard and didn't seem to know about it. We also get no hype any more which has contributed to the amplified "sky is falling". Sort of like for weeks we were told to post siege issues on siege thread, and now it's quietly pulled today, with zero response.


Siege thread is back.

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Retired. Click siggy for old RoM vids, among other things.

Nytefall

Unregistered

7

Wednesday, February 22nd 2012, 9:29pm

Quoted from "regentego;512085"

Nytefall why aren't you allowed to come in server anymore? And why is it every US holiday they claim to be caught off guard and didn't seem to know about it. We also get no hype any more which has contributed to the amplified "sky is falling". Sort of like for weeks we were told to post siege issues on siege thread, and now it's quietly pulled today, with zero response.


There are two different types of GM - the Customer Support type (like myself, primarily tasked with resolving ticket issues) and the Community Management type (Which is who you will see on the servers).

I'd keep an eye out on the US holidays matter, as this is an ongoing effort. There WAS a Superbowl event, and that's not even an official US holiday. President's day, however, slipped through a crack. Our goal is to prevent this from occurring again.

As Ravesden noted, the Siege War thread wasn't pulled - it was merged with another thread and decided to hang out in the "Feedback" forum for a few minutes. We've fixed that.

8

Wednesday, February 22nd 2012, 9:43pm

So in an era of technologies that makes communication so fast, it takes you guys, let's see from friday 17th till the 22th to tell us you are preparing an official comment, really? Are you so afraid that you have to prepare official statement, goes threw your lawyers to make sure you can't get held accountable?


At least on EU forums the GM's is able to give an answer and say they don't know what is wrong, and actually figured out some of it. This is a game where we are suppose to have fun and if things like offers, siege and crashes would be fixed, you wouldn't have so many displeased customers complaining on the forums.

Just fix these issues, it has been 3 years now that you are in BETA and hiding behind that excuse. Just getting tired that your company just doesn't seem to care.


We still don't have weekly offers.


Drizztdewrden
Disturbed Reni server

MegaMouseSEC

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9

Wednesday, February 22nd 2012, 9:49pm

Nytefall for easter can we get the sexy bunny outfit again. I need to replace mine that went the way of the mana stone. As far as holidays go Presidents day was a no biggie to me or most likely most of the US players (not that it isn't important but there are bigger fish to fry). Maybe there needs to be a world wide event every couple months. Like what happens in "GASP" WoW (ok I said it hit me with a wet noodle). There is so much that could be done but isn't.
Shoot I would welcome the Chinese New Year celebrations.

10

Wednesday, February 22nd 2012, 11:40pm

Still no weekly offers and no response, oops wait they are preparing an official statement.


Thx


Drizzdewrden
Disturned Reni server

11

Thursday, February 23rd 2012, 12:00am

Quoted from "drizztdewrden;512128"

Still no weekly offers and no response, oops wait they are preparing an official statement.


Thx


Drizzdewrden
Disturned Reni server


2012 - The winter of Drizzletroll's discontent. Why not just leave? I'm sure there are much greener pastures for you someplace else.
I miss the ant party

12

Thursday, February 23rd 2012, 12:06am

Grimoru, it is people like you that prevents people of saying what needs to be said. But you probably don't know that and you are really not worth anybody's time. You have no opinion apart trying to troll people on what they are writing. I am sad for you ;-(

Drizztdewrden
Disturbed Reni server

squirrlee

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13

Thursday, February 23rd 2012, 12:30am

Quoted from "regentego;512073"

Go back to spring of 2010, Frogster renewed their license with Runewaker for two more years for the North American region. Fast forward to 2012, license is coming up again...what will happen! Enter suspicious Hollywood music.


Yeah....that falls in March, around the 19th.
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14

Thursday, February 23rd 2012, 1:42am

Quoted from "drizztdewrden;512134"

Grimoru, it is people like you that prevents people of saying what needs to be said. But you probably don't know that and you are really not worth anybody's time. You have no opinion apart trying to troll people on what they are writing. I am sad for you ;-(

Drizztdewrden
Disturbed Reni server
You are the one constantly trolling the forum with your multiple accounts trying to rile up the forum and make it appear that the whole world is falling apart. There are some obvious area of improvement that need to be addressed but your ENDLESS crying about how you want want the EU gets is childish, uninformed, boorish, tiresome and counter-productive. You are without a doubt far and away the single most annoying person on the forum, so troll mission accomplished - gratz! My sincere hope is that your are truly so fed up with the game that you just leave. You will not be missed and it will be addition by subtraction. I have no idea why the forum mods and community managers let you get away with your nonsense and I hope it's addressed.
I miss the ant party

15

Thursday, February 23rd 2012, 1:49am

Quoted from "grimoru;512133"

2012 - The winter of Drizzletroll's discontent. Why not just leave? I'm sure there are much greener pastures for you someplace else.


-1 Posts done to kill a thread are total fail.

16

Thursday, February 23rd 2012, 2:03am

IMO the forums GM's do a great job.

Now the game GM's and the fact that things are ran by Euro...here's my opinion....
When you get a new job you usually are on trial for week/2 weeks upto a month..after that they keep or let you go.
After giving Euro substantial time....I vote to let them go

The game GM's have failed IMO. Whoever is in charge of weekly/daily/weekend offers is a big fail and ingame GM's to check/visit the servers have given very little effort from what I see. Missed events and no player interaction hardly at all.

The population certainly has fallen greatly just in the past two weeks, not even counting the prior months, there are not that many players.
Siege being broken is probably the largest part of it, erratic sales has some to do with it too surely.
There is just not much to do in the game really asides run Tosh, luckily I am fortunate to have a group to do that with but I feel for many of the other guilds that were near achieving that ,they have lost even more players lately and are at a stalemate.

edit: I'd like to add that there have ben some good sales(offers) lstely, too short and too sporatic tho

ipeacefrog

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17

Thursday, February 23rd 2012, 2:26am

.

“You can please some of the people all of the time, you can please all of the people some of the time, but you can’t please all of the people all of the time." - Abraham Lincoln or P. T. Barnum (Your choice)

.
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18

Thursday, February 23rd 2012, 3:22am

It's kind of a thing with people from Disturbed. Their leader is constantly in world screaming about Frogster. You gotta learn to ignore them.

On topic, things have gotten better with FEU in charge, in my opinion. Though yes there is still much much much that needs to be accomplished.
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If you play P/K in instances you're garbage


19

Thursday, February 23rd 2012, 3:24am

Quoted from "Nytefall;512090"

There are two different types of GM - the Customer Support type (like myself, primarily tasked with resolving ticket issues) and the Community Management type (Which is who you will see on the servers).

I'd keep an eye out on the US holidays matter, as this is an ongoing effort. There WAS a Superbowl event, and that's not even an official US holiday. President's day, however, slipped through a crack. Our goal is to prevent this from occurring again.

As Ravesden noted, the Siege War thread wasn't pulled - it was merged with another thread and decided to hang out in the "Feedback" forum for a few minutes. We've fixed that.



And what a job you do!!!!

no sarcasm here, Nyte and i know his dedication to working through the customer support ticket system. Now dont we ;) ;)

I used to not like him, but gotta say he does more then people realize. I am always happy to see him still a part of the Rom nation and support.

20

Thursday, February 23rd 2012, 3:35am

Thx Borella for the word of the wise. You are so awesome and should go work for them, maybe we would get more accomplished. Our leader btw just states fact that everyone wants to be fixed and are afraid to say, in case their toons disappear by mistake ;-)

If you can't accept people asking question you shouldn't read them. We are just trying to have answers , if you can't accept that stop reading it or blacklist us.

tyvm

Drizztdewrden
Disturbed Reni server