Runes of Magic US / AU

Transposting this here, cause it fits here more:

For one, I stopped logging into RoM. I stopped a while ago, but after the server move, things got better for my logistically (that and work isn't hellish right now) and I started logging back in. Now, I just don't see the point in logging back in; Siege war doesn't work and half my guildmates left for good...what's the point anymore?

This isn't about siege war anymore. Quite honestly, Siberfuch's post just added insult to injury, cause that's almost exactly the same way Swag posted. We don't need to hear excuses, or passing blame onto others, we need the truths. There are loads of games out there that are in exactly the same situation as Frogster with Runewaker, but they seem to not have any issue sharing development news or miscellanious news straight from the developers, why is it such a challenge with FEU? All we are looking for are straight answers, not excuses, not half thruths, and not passing the blame onto other people, whether still with Frogster or not.

The issue with Siege War that people have are the fact that people feel like they're being ignored. There have been incredibly helpful posts deleted or closed on the forums about what have been going on, I know I posted one and it was deleted. There have been no straight answers on the issue except 'we're working on it', 'we've tried some things and hope they work' or 'we tried some things and they didn't work'. Give us things you've done, things you've tried. There are tons of people on these forums that have been in the IT/Computer Science business/profession for many many years, I know two off the top of my head that have been in the IT profession since the days of the Commodore 64. Yet when you don't tell us what has been tried, what has been attempted and what we can do (specs of the server, OS, how the server is being run), no one can help you, and instead they'll just keep talking down to you guys like you're idiots because they feel you haven't done anything to rectify the problems. As mentioned, many other games have no problem with sharing information and garnering the support of the community to fix an issue, why is it such an issue with FEU/FA/Runewaker to do this? Forget about your pride, forget about your egos; there are a lot of people here that do not want to see this game die, but that's the way it's going.

There are a lot of people that have given up patience and time for a more radical approach, me included. A LOT of players have left, some good and a lot of them have bought diamonds in the past. They feel like they're being ignored. I know me, I've probably spent well over $1,000 on this game since I joined, it's a great game. I'm sure you must have seen your diamond sales decrease in recent months...it has to be noticable, with all the people that have left. A lot of people that used to be nice have simply run out of patience. Some people that are still left have either spent too much time, too much money or both on this game to simply leave (I'm one of them). I don't really play anymore, but I still hang around the forums to see if anything has changed. A bunch of other people have taken up the same mindset.

People have been lied to, people have gotten diamonds stolen from them. FEU is even worse at communication with it's playerbase, it's CUSTOMERS, than FAI was. Being in Europe does not mean anything. You have people in the Americas that are still around (Dia?), they should be able to make some decisions for themselves, as long as they don't promise anything too extreme.

To summarize, in my opinion, it appears to me that many things are wrong here:

1) Frogster EU doesn't seem to enjoy enlisting the help of its player base to fix siege by contributing ideas (too big of an ego, doesn't want to hurt pride? I dunno) that the player base has put forth many times. If the blame is on Runewaker's end, then tell them they need to fix it. If Frogster signed a contract to publish this game and they don't get the option of demanding a fix, then perhaps this game should die.
2) Siberfuch's post, to me, was exactly what Swag would have said, just in different words. Trying to pass blame off to other people and half laid promises ("People that have lost chests will get something!") are not going to fly here anymore. The population has been lied to enough
3) Frankly, the ticketing system sucks, which I mentioned on another post (due to the forums' search feature being broken, and the fact that I can no longer seem to find the master list of all my posts, I can't find the post to link here, sorry)
4) There are people that have spent too much time and/or money on this game to leave and see it die. If these folks had a different mindset (and expendable funds at the time) then they wouldn't be here anymore and the game would have died a long time ago. Some people scraped together an extra $10 in a month that they didn't have a use for in this economy just to support your game, and this is how they're repaid.
5) Frogster seems to treat the players not like players or customers at all. I work in customer service, I am a firm believer that the customer is not always right, but in some instanced, they at least have a point or may actually be correct. I'm not sure what FEU is treating the Western market like, but I can assure you it's nothing like rainbows and butterflies.
6) The chest fiasco is in line with the diamond fiasco (at least what I've seen as far as Siberfuch's plans for it). Questions by the community have gone unanswered. If they don't have logs back that far, this tells me one of two things will happen:
a) Classic Frogster move will be to not give the players anything for chests being missing, as what has happened so many times I'd need another set of hands to count
b) Frogster will grossly undervalue the package presented to players and think it's 'fair', when players have lost upwards of 5k diamonds on chests disappearing, while as some people have only lost a couple of puri packs not even worth 1k diamonds.
Please, prove me wrong. Communicate.
7) Frogster's staff, save one or two people are never visible to the players. This is why I liked the online list at the bottom on the forums, so we can put our concerns to rest that we have no more GM's. Yes, previous to the takeover, it was bad where we saw a GM in game maybe 2-3 times a month, but now we're lucky if we even see 1 in the course of a month. No one has answered the question of if we even have any more GM's in detail except for 'yes', but we don't know who those people are, what they do, or how to get in contact with them. Swag still appears as a community manager on the forums...but yet Zalmah's account is banned. Wat.

Seriously Frogster, if you continue down this path, people WILL give up. There are a lot of good games coming out, some that could rival RoM very well. Prove us wrong, please. This game is way too good to give up. The amount of outrage you get PER DAY should tell you this.

Communications are the problem, it seems that the volume of information on what is happening, when it is going to happen and why we use to get before has ended since Europe has taken over. The answers always boil down to one word, "wait" not what is going to happen or when just "wait".
If they would just give us some idea and keep us informed on a regular basis it would go a long way to making a lot of the people happy.

LOL Jguy excellent post but mann, i thoguht Fandereith was bad.. Agree with you 1 hundred percent tho.. +2

Quoted from "YomanROM;512225"

atleast these two points should be rather easy to point out/prove with examples and actual facts. i'd really like to see some of that. PM will do, if youre not willing/allowed to post about it.

PM'ed as requested. I would post it publically, but would only be banned for doing so.

Quoted from "Ravesden;512235"

Dont bother. Most of the things that guy says is made up in his own head.

No, everything I say can be backed up with facts or statistics or data points or quotes from Frogster Officials themselves or quotes from the hackers themselves. However, you continue to flame away, without repercussion.

Quoted from "tmblake09;512259"

And you expect frogster eu to fix siege within two weeks?? Frogster eu, the PUBLISHERS of a game, are supposed to go INTO the game, CHANGE IT'S CODING, without having knowledge OF said coding, to make siege playable.

Oh, and I have things to say about this post:
1) You must be new. Siege war has been broken since January, a total of a little over 4 weeks.
2) Siege war broke when Frogster changed servers. Since they haven't told us anything, we can only assume the problem is because of the server move, which was 100% Frogster's doing (unless once again, there's something they haven't told us).

Oh, and re: your post about FEU being better than FAI at this:

It took FAI to fix Siege war within 1 maintenance (about 3-4 days after the problem was discovered)
It's taken FEU 4 weeks to fix it, oh wait, they haven't fixed it yet.

Also on Jguy post, isn't Frogster/Runewaker suppose to be in the business of gaming, programming and service?

That is what they are suppose to be doing, it is their game after all. All day they should be working on fixes and bugs. That is their JOB!!! They are suppose to have people working on this game and fixing it, but wait they have other games too.

4 weeks and still no fix on Siege loll, come guys Ostriches are in the game not behind desk ;-)
Makes you wonder if they have the same problems with those?
Are they also having lag issues?
Disappearing stuff??
FPS rise and drops in Varanus and Dalanus type cities?
Yep gonna download those other games and see if they do have problems
Or they are just letting this one die out

I love this game and content, just don't get it why they just don't fix it ;-(

Drizztdewrden
Disturbed Reni server

Quoted from "Jguy;512316"

Oh, and I have things to say about this post:
1) You must be new. Siege war has been broken since January, a total of a little over 4 weeks.
2) Siege war broke when Frogster changed servers. Since they haven't told us anything, we can only assume the problem is because of the server move, which was 100% Frogster's doing (unless once again, there's something they haven't told us).

Oh, and re: your post about FEU being better than FAI at this:

It took FAI to fix Siege war within 1 maintenance (about 3-4 days after the problem was discovered)
It's taken FEU 4 weeks to fix it, oh wait, they haven't fixed it yet.

Is it possible that sine FEU closed the doors of FAI, that FAI members wont give the fix to FEU? As a disgruntled member i would do the same prolly.. lol

also seige has been broken before but neer the pvp server arenas. =\ only since the server change.

Quoted from "Jguy;512316"

Oh, and I have things to say about this post:
1) You must be new. Siege war has been broken since January, a total of a little over 4 weeks.
2) Siege war broke when Frogster changed servers. Since they haven't told us anything, we can only assume the problem is because of the server move, which was 100% Frogster's doing (unless once again, there's something they haven't told us).

Mostly correct, but you are omitting the fact that siege has recently been intermittently broken since December 2011, and again this week for the same reason and is the third occurrence of the same configuration/setup bug, first recent occurance coming before the server move, and twice after the server move. I did not follow siege back in 2010 closely, so it may have been intermittently broken since summer 2010, but I have no records of what what happening back then with respect to this reoccurring denial-on-entry bug. This same bug may have even been intermittently active since the arena first showed up in 2009, but there again you would have to ask someone how has been actually rigorously and consistently playing in the arena for the last 2+ years.

edit: If the several above posters would change their quoted "4 weeks" to "8+ weeks", then they would be correct.

Quoted from "Whippingboy;512324"

Mostly correct, but you are omitting the fact that siege has recently been intermittently broken since December 2011, and again this week for the same reason and is the third occurrence of the same configuration/setup bug, first recent occurance coming before the server move, and twice after the server move. I did not follow siege back in 2010 closely, so it may have been intermittently broken since summer 2010, but I have no records of what what happening back then with respect to this reoccurring denial-on-entry bug. This same bug may have even been intermittently active since the arena first showed up in 2009, but there again you would have to ask someone how has been actually rigorously and consistently playing in the arena for the last 2+ years.

edit: If the several above posters would change their quoted "4 weeks" to "8+ weeks", then they would be correct.

Hi,

I was comparing apples to apples, in the sense that the last time siege war was utterly broken (click the enter Battles button, nothing happens) FAI pumped out a fix in 3-4 days, while as this time, the same thing has happened, or similar problems which makes Siege war largely unplayable, and it's taken 4+ weeks for a fix.

But yes, I am well aware of SW problems since I started singeing last year

Quoted from "Jguy;512328"

Hi,

I was comparing apples to apples, in the sense that the last time siege war was utterly broken (click the enter Battles button, nothing happens) FAI pumped out a fix in 3-4 days, while as this time, the same thing has happened, or similar problems which makes Siege war largely unplayable, and it's taken 4+ weeks for a fix.

But yes, I am well aware of SW problems since I started singeing last year

Actually it WAS fixed last week, but the config bug has again shown up for the third time this week. Granted, the second occurrence of this config bug and the second fix and third-and-current occurrence of this config bug have happen within a couple of weeks, with no announcement from the Officials of the second fix, that many never knew that enter-siege-bug was fixed for about a week. Also, those guilds that DID enter siege STILL had the lag problems after about the 18-20 minute mark, depending on connection port, and that lag did vary anywhere from 5 seconds to 5 minutes, but that bug is the different bug that is new with the server 'move'.

So, yeah, it has been recently broken intermittently now for 8+ weeks, not just 4 weeks. And that 'brokenness' is independent of the brokenness associated with the new outsourced server hardware configuration and new outsourced server throughput throttling.

edit: response to BOLD. the second fix, was 'pumped out' in 7 days, i.e. with the next maintenance, just last week. I am not sure who pulled the strings, since they are not being allowed to toot their own horn. Too bad that Frogster negotiates contracts so poorly that we even have deal with these outsourced server problems.

@Jguy - I assume you're not selling DIAS anymore...

Worst part of it, you're amongst biggest game supporters/DIAS buyer.

I know that main thing in Crush was SW and it was only reason half guild will log in every night.

Quoted from "RoMage;512337"

@Jguy - I assume you're not selling DIAS anymore...

Worst part of it, you're amongst biggest game supporters/DIAS buyer.

I know that main thing in Crush was SW and it was only reason half guild will log in every night.

Nope I haven't logged in since the end of Jan. I miss them so much. The last time this happened (when RoM was still under FAI in the states) I had to reformat my PC, when I reinstalled everything, RoM was one of the first things to be downloaded and installed.

I just reformatted my PC this last Sunday, and RoM hasn't even been downloaded to it.

I did buy some diamonds when Froggy announced that they were moving the servers, so I wanted to show my appreciation and help them out with the move with a diamond purchase, but I'm glad I regretted that. =/

From what I hear, and the last time I was online, most of them aren't logging in anymore for SW. I don't blame them =/

Quoted

[Oh, and re: your post about FEU being better than FAI at this:

It took FAI to fix Siege war within 1 maintenance (about 3-4 days after the problem was discovered)
It's taken FEU 4 weeks to fix it, oh wait, they haven't fixed it yet.

Just some additional information. The US servers had and have the same IT, so last time when it was fixed within 1 maintenance, it was done by the same IT personnel who are currently also working on the existent Siege War issues.

*continues to prepare his tl;dr post*

Quoted from "MegaMouseSEC;512191"

Here is a point that I don't think anyone hit yet:


European players getting the best gear available ingame and not the US servers. There are several high level Staffs that would be killer for a mage that I ahve yet to see on any US server and yet I ahve seen that staff in the hands of a European player in siege. Common FEU are the servers not equal?? Should we all not be able to get gear that we so badly drool over?? Not sure if this was something that FA started or not but it is rather disheartening to be the redheaded step children of the game.

Do you mean the Giant's Staff? I have not seen that in the game yet and it has been on runesdatabase for ages. It is the staff I want to get eventually, but nobody I know has ever gotten it. Best staff I have seen is Shackles of the Cursed Face.



As for the chests, I doubt Frogster realizes that we kept our most valuable items in those chests. Think about it, Anything we use on a regular basis would be in our bank. After all, we need to be able to grab it quick. We put the expensive stuff that we did not need right away in the chests or on housekeepers because we needed that room in the bank for the daily needs items.

So all those pieces of instance gear, stats, runes, and all item shop items that did not fit in the bag were in those chests. It would cost me over 5k diamonds to replace just the item shop stuff. All that other stuff can't be bought; like my badges of the trial in there. The sad part is, I am only average in what was lost. Many others lost much more.

Quoted from "Roeksha;512344"

Just some additional information. The US servers had and have the same IT, so last time when it was fixed within 1 maintenance, it was done by the same IT personnel who are currently also working on the existent Siege War issues.

*continues to prepare his tl;dr post*

I am not sure what you are trying to say. Are you saying that Vault Networks is allowing Frogster employee(s) direct and local access to Vault Network hardware? Are you saying that Frogster relocated Frogster employee(s) from SanFran to Miami?

And if answers to both questions is yes, then maybe it is time to invest in some more training for that employee or maybe even .....

Xanth that is one of the items that the EU servers have that we do not. I have several realatives that also play RoM and they constantly brag and send me screenshots of gear they get that we never see. Also the lvl 65 epic weapons cannot be gotten by the US crowd due to the instances not having the correct difficulty to be able to get the materials that we need. Currently only one mat can be gotten for the lvl 65 epic weapons and that is grown from planting. There is also Gear sets that we cannot get due to it not beign dropped in our instances or the open world. All I want is equality between us and the EU servers on drops.

Quoted from "MegaMouseSEC;512381"

Xanth that is one of the items that the EU servers have that we do not. I have several realatives that also play RoM and they constantly brag and send me screenshots of gear they get that we never see. Also the lvl 65 epic weapons cannot be gotten by the US crowd due to the instances not having the correct difficulty to be able to get the materials that we need. Currently only one mat can be gotten for the lvl 65 epic weapons and that is grown from planting. There is also Gear sets that we cannot get due to it not beign dropped in our instances or the open world. All I want is equality between us and the EU servers on drops.

Given that the EU & US versions of the game is identical, I cannot see how it is possible for there to be items dropping in EU servers that don't drop on the US servers. Unless the blind luck of the drops is what makes things different?

Also, the Hard Modes are not implemented on the European servers yet either.

Quoted from "Inferiority;512400"

Given that the EU & US versions of the game is identical, I cannot see how it is possible for there to be items dropping in EU servers that don't drop on the US servers. Unless the blind luck of the drops is what makes things different?

Also, the Hard Modes are not implemented on the European servers yet either.

I blieve they get the actualy bow and xbow that are supposed to drop in hard mode, not jenny anger/power. Don't thinkt hey hae giants heart yet tho

There is some form of misleading information going on, which I would like to clarify.

There are no items and drops that EU has which US has not, unless of course the instance where you can get that item has not been cleared on your server yet. The drop tables and their drop chances and the items available are absolutely identical as are the game files and the client version for EU and US.

65 epic weapons are not available on EU side either, if you are uncertain of that feel free to visit the EU EN forums and every player there will tell you the same.

Also there is no way to preview items another player has during Siege Wars for players from EU side, as EU and US Siege Wars are separate. Which makes me think you referred to screens or videos you caught on EU forums or Youtube or were shown to you by friends in other ways.

Which leads me to something that happens on EU side too, in game and on forums.

The database holds items and skills and other game components which are not implemented in game yet or maybe even never will be. Those are dummy entries so to speak, useful for testing or for when the time comes when such an item becomes part of the live client version and will be implemented. There is no guarantee that these items will make it into the game as you can find them described on said database. But since they have an ID code, you can use certain macros, commands and certain addons, to link those items into a character/item preview or into the chat. Which of course misleads to the assumption that the player really has said item. This and screenshots CAN be photo-shopped

EU has no items and no loot drops which you can not get just the same.

Quoted from "Inferiority;512400"

Given that the EU & US versions of the game is identical, I cannot see how it is possible for there to be items dropping in EU servers that don't drop on the US servers. Unless the blind luck of the drops is what makes things different?

Also, the Hard Modes are not implemented on the European servers yet either.

The version NUMBER may be identical, but the installations have not been the same for over a year. For example, they have had some special events activated they we have not had, and they continue to have some NPCs activated they we do not have.

The EU players that I used to communicate with on an uncensored independent forum have long since quit, and [censored] had threatened legal action so even that forum was shutdown, so I have lost all touch with the EU player base, but I would be interested in the other installation differences. I did create an toon on an EU server just to check up on their Item Shop differences from time-to-time last year. MegaMouseSEC's current examples are interesting, though.