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EsxCape

Intermediate

Posts: 405

Location: USA

Occupation: Community Manager and Customer Support Rep for various online games

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81

Thursday, February 23rd 2012, 10:56pm

My personal opinion is that it would be folly to suggest the problems with this game rest soley with Frogster EU, who has only been in complete control of the US servers for a few months. Let's all be honest...the majority of problems with this game existed WAAAY before Frogster EU took over. It would be a blatant lie to suggest this was not the case.

However, FEU has been in control long enough that I would have liked to see more positive progress in regards to the way that the cash shop is handled and the way in which technical issues are handled.
For example, we've said for a long time that the current cash shop set-up is becoming less and less acceptable for a variety of reasons (if you want the reasons, go find those related threads). How come we haven't seen any *significant* change yet? Heck, by now we've even had members of the community who are very knowledgeable about sales suggest ways for Frogster to change the CS and still make a profit...how come these suggestions have not been looked into for implementation? If I were running a business I would always be looking for ways to keep customers happy while also increasing revenue.
In regards to technical issues, if there is a massive decrease in server stability, as we appear to have on the US servers, then why hasn't this been fixed? I hope that FEU would not be so presumptuous to suggest that tech issues are always client-side problems...we know this is not the case for issues like crashing from zoning. The longer those fixes are delayed, the worse it could become, and you risk lowering the quality of the game by allowing these issues to persist.

It's also puzzling as to why FEU should treat the EU client users differently than the US client users. They have staff-created contests there all the time, they have the Score For More promotion, they have the diamond NPCs, etc. You're telling me not ONE of these areas could be added to the US community experience? Not even a little staff-run contest? Pshaw. Bad, bad, bad. It's like if you have 2 kids and every week one gets ice cream for dessert and the other one gets brusselsprouts with spinach. Bleck. Some consistency across the board would be nice.

P.S. I should add that my 1-month experience thus far on the EU side has been 100 times more enjoyable than the past year that I spent on US. They may be the same client, but the overall game experience and community experience is worlds apart. I would prefer that the US side get fixed up so I could play my original characters on my home server; however, after waiting months for the grass to grow in greener, I decided it was better to relocate to a place where the grass was already green.

Beyond that, in terms of the game itself, I wouldn't bother looking at FEU. I'd be giving the laser eyes of death to Runewaker, though. >_> What's unfortunate is that in the case of a bad developer, there's little that FEU will be able to do from their end to turn the developers into a better group. I'm sure they are often just as frustrated as we are when Runewaker takes our feedback and patches in content that is completely the opposite of what was asked. I find Runewaker to be far more exasperating than Frogster US or EU.

82

Thursday, February 23rd 2012, 11:13pm

Hilljack, i would personally blame the low population on the things that the game claims to have, and doesn't actually grant.

i love this game. i compare it to WoW a lot, but that's just because that's a good well known thing to equate it with. they're different games, but there's no reason RoM can't have working fundamentals and intensity of play that said game has. just requires a little creativity.

past that little hitch in it's giddyup, there are true fundamentally broken issues with this game. and sadly, they wear on you afer a while. i can point out numerous, such as the unavailability of world bosses for quests. all of them should be spawnable by a quest item in addition to being timed or random spawns. there's still the issue of power imbalance between equivalent geared classes, and the viability of their role in a group. i could expound on the lack of attention paid to to the programming of areas that directly interfere with play, such as stuttery lag in south thornose, and crashing in dalanis.

the player base would be a happy, happy group, if the management/production/design crew would actually take part in the game they work with for hours in a searching quality, with their logs, etc. i'm told, EU doesnt have half the problems US has. and i firmly believe it's because their programming and development crews don't play over here.

instead of rageing on people chatting, mostly constructively for about the second time this year, you could have spent that time playing the game you apparently see nothing wrong with, and wouldn't like fixed. i'm not gonna wish on you that your stuff disappears form your house. but i'm thinking you could seriously use a taste of 'getting the pointy end'.

83

Thursday, February 23rd 2012, 11:49pm

Quoted from "deus69xxx;512505"

Hilljack, i would personally blame the low population on the things that the game claims to have, and doesn't actually grant.

i love this game. i compare it to WoW a lot, but that's just because that's a good well known thing to equate it with. they're different games, but there's no reason RoM can't have working fundamentals and intensity of play that said game has. just requires a little creativity.

past that little hitch in it's giddyup, there are true fundamentally broken issues with this game. and sadly, they wear on you afer a while. i can point out numerous, such as the unavailability of world bosses for quests. all of them should be spawnable by a quest item in addition to being timed or random spawns. there's still the issue of power imbalance between equivalent geared classes, and the viability of their role in a group. i could expound on the lack of attention paid to to the programming of areas that directly interfere with play, such as stuttery lag in south thornose, and crashing in dalanis.

the player base would be a happy, happy group, if the management/production/design crew would actually take part in the game they work with for hours in a searching quality, with their logs, etc. i'm told, EU doesnt have half the problems US has. and i firmly believe it's because their programming and development crews don't play over here.

instead of rageing on people chatting, mostly constructively for about the second time this year, you could have spent that time playing the game you apparently see nothing wrong with, and wouldn't like fixed. i'm not gonna wish on you that your stuff disappears form your house. but i'm thinking you could seriously use a taste of 'getting the pointy end'.


You can't say that low population on the things that the game claims to have, and doesn't actually grant because a person that has never even played the game before has not experience with that, so he is not playing for another reason. He is not playing because of what people are saying about the game. Peoples negative comments are causing the new ones not to come. As for the ones leaving just because of siege let them go. They are here for the wrong reason anyway. This is NOT a siege game. They will never be happy here. So they are best to go find a siege type game to play anyway. And that very reason is why they shouldn't be saying anything bad concerning this just due to siege not working. Siege is such a very small part of the game! But more bad publicity to keep people away!

84

Friday, February 24th 2012, 3:25am

Quoted from "hilljack;512516"

You can't say that low population on the things that the game claims to have, and doesn't actually grant because a person that has never even played the game before has not experience with that, so he is not playing for another reason. He is not playing because of what people are saying about the game. Peoples negative comments are causing the new ones not to come. As for the ones leaving just because of siege let them go. They are here for the wrong reason anyway. This is NOT a siege game. They will never be happy here. So they are best to go find a siege type game to play anyway. And that very reason is why they shouldn't be saying anything bad concerning this just due to siege not working. Siege is such a very small part of the game! But more bad publicity to keep people away!


Well, it isn't as if those players are trying to spread propaganda and are falsely critiquing the game. Do you know what causes bad publicity and bad word of mouth? It's a product that fails to meet people's expectations. If players were having and good time and happy while playing, guess what, you'd get good word of mouth and positive publicity.

Also, who is to say what the "right" reason is to play a game...a game which you do for fun in your free time for entertainment. That's quite silly in my opinion to say someone is having fun in a game the wrong way because they like to participate in a feature that the game offers on a nightly basis.

Honestly, I think siege is one of the most important things in the game. It greatly extends the lifetime of the game, especially after you reach the lv cap and are well geared. It also provides added incentive to make your character better, since you get to go heads up against the best of the best and see first hand what they can do. Not everyone wants to just keep farming the same instance over and over and over and over....and over, sometimes it's nice to measure yourself up to the other players and team up with your entire guild to achieve something. Siege is also the only reason why I have friends in this game from other servers, who I would have otherwise not have met. But hey, what do I know, I'm playing for the wrong reasons apparently.
Quaffy - 87 Mage/ 85 Priest/ 70 Scout (formerly one of the much hated P/S in PvP :()
Heavensfury, Govinda
KilledbyBorella February 15, 2012

85

Friday, February 24th 2012, 3:45am

Quoted from "Quaffy2;512546"

Well, it isn't as if those players are trying to spread propaganda and are falsely critiquing the game. Do you know what causes bad publicity and bad word of mouth? It's a product that fails to meet people's expectations. If players were having and good time and happy while playing, guess what, you'd get good word of mouth and positive publicity.

Also, who is to say what the "right" reason is to play a game...a game which you do for fun in your free time for entertainment. That's quite silly in my opinion to say someone is having fun in a game the wrong way because they like to participate in a feature that the game offers on a nightly basis.

Honestly, I think siege is one of the most important things in the game. It greatly extends the lifetime of the game, especially after you reach the lv cap and are well geared. It also provides added incentive to make your character better, since you get to go heads up against the best of the best and see first hand what they can do. Not everyone wants to just keep farming the same instance over and over and over and over....and over, sometimes it's nice to measure yourself up to the other players and team up with your entire guild to achieve something. Siege is also the only reason why I have friends in this game from other servers, who I would have otherwise not have met. But hey, what do I know, I'm playing for the wrong reasons apparently.

Yes. Yes you are. LOL

Antidote: Knowing that siege would be borked again last night, and with one highly Artemis guild matched up against another even higher ranked Artemis guild, the lower ranked guild 'called out' the other. Paraphrased "if the enter-siege bug has not been fixed, we are coming for you! Prepare for a guild war!" although i think repeating "Hello. My name is Inigo Montoya. You killed my father. Prepare to die." frequently during the 2 hour prep period would have been more entertaining to the rest of us bystanders.

Apparently they had a blast. I saw the final score, and was amazed at how close the the scores were, and how high the scores were. Sportsman-like WC messages followed, congratulating and thanking the other side for a good and fun skirmish.

But hey, what do I know, they were also playing for the wrong reasons apparently. :p

86

Friday, February 24th 2012, 4:09am

Quoted from "Whippingboy;512549"

Yes. Yes you are. LOL

Antidote: Knowing that siege would be borked again last night, and with one highly Artemis guild matched up against another even higher ranked Artemis guild, the lower ranked guild 'called out' the other. Paraphrased "if the enter-siege bug has not been fixed, we are coming for you! Prepare for a guild war!" although i think repeating "Hello. My name is Inigo Montoya. You killed my father. Prepare to die." frequently during the 2 hour prep period would have been more entertaining to the rest of us bystanders.

Apparently they had a blast. I saw the final score, and was amazed at how close the the scores were, and how high the scores were. Sportsman-like WC messages followed, congratulating and thanking the other side for a good and fun skirmish.

But hey, what do I know, they were also playing for the wrong reasons apparently. :p


This is the same thing we've done a few times with Heretic, also with Phoenix. Guild wars are quite fun when it's not a fight brewed out of anger.
Borella - 100 W/M/S/R/P/K
VVV
If you play P/K in instances you're garbage


regentego

Professional

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Location: AZ

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87

Friday, February 24th 2012, 4:22am

Every thing is fine with the game, except I miss siege and having Quaffy pop candy to try to avoid me killing him!

88

Friday, February 24th 2012, 6:38am

Quoted from "regentego;512555"

Every thing is fine with the game, except I miss siege and having Quaffy pop candy to try to avoid me killing him!


Well, not candy, but holy aura for sure :D. And you are one of the more fun rogues to go against in siege, actually knowing how to play the class and requiring me to have well placed eyes and other defenses. Lazy rogues are much easier to kill though. Good times indeed.

We had a few open P/K battles on Govinda during siege time that were pretty fun...which later turned into everyone vs B-team battles, lol.
Quaffy - 87 Mage/ 85 Priest/ 70 Scout (formerly one of the much hated P/S in PvP :()
Heavensfury, Govinda
KilledbyBorella February 15, 2012

89

Friday, February 24th 2012, 7:16am

Just seems kind of foolish that you spend so much money on a game that you should know is NOT all about siege. Siege is only 1 hour a day. And if you like pking so much, make sure you are on a pk server where that happens freely all the time. There you can really prove your metal. Once you start to lose your gear. Or are you just one of those whiners that really aren't good at pk type games? That is probably why you are here. You are not really good at it. So you come to a game that really is not about it and think maybe you can show off a little there! But you dont have the balls to do the real thing on a real pk server against real players. Siege could be removed as far as most of the old players are concerned. We were playing long before siege was here. Things were fun and you guys were not around whining all the damn time! There is plenty of the siege style play for you in this game on pvp severs so go there and shut the hell up. And stop bad mouthing the game. You morons cause more problems than you will ever dream. They will never be able to accomplish a damn thing in getting anything fixed with you nagging little schoolgirls whining all the damn time. And you drive away new business! So that is less income for them. That means things will take longer to get fixed. It means less employees. Hell, you jerks don't seem to have sh.it for brains! I may get banned, but I don't care. It is sickening!

90

Friday, February 24th 2012, 7:44am

Quoted from "Dionaea;512418"


Item Shop was another matter which is/was different for a while between EU and US, but as you notice same here we are now adjusting them to be more or less identical (not referring to different running times due to time zones for offers).


Sorry, but last time I looked at EU's item shop's wings selection... NONE were priced higher than 119 rubies...
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(◕‿◕) \(●̮̮̃•̃)/ ღ~*•..¸˛.•*¨*•.¸Osha + Grimdal + Siochain = Home Sweet Home ¸.•*¨*•.˛¸.•*~ღ \(●̮̮̃•̃)/ (◕‿◕)

91

Friday, February 24th 2012, 8:20am

Quoted from "hilljack;512582"

Just seems kind of foolish that you spend so much money on a game that you should know is NOT all about siege. Siege is only 1 hour a day. And if you like pking so much, make sure you are on a pk server where that happens freely all the time. There you can really prove your metal. Once you start to lose your gear. Or are you just one of those whiners that really aren't good at pk type games? That is probably why you are here. You are not really good at it. So you come to a game that really is not about it and think maybe you can show off a little there! But you dont have the balls to do the real thing on a real pk server against real players. Siege could be removed as far as most of the old players are concerned. We were playing long before siege was here. Things were fun and you guys were not around whining all the damn time! There is plenty of the siege style play for you in this game on pvp severs so go there and shut the hell up. And stop bad mouthing the game. You morons cause more problems than you will ever dream. They will never be able to accomplish a damn thing in getting anything fixed with you nagging little schoolgirls whining all the damn time. And you drive away new business! So that is less income for them. That means things will take longer to get fixed. It means less employees. Hell, you jerks don't seem to have sh.it for brains! I may get banned, but I don't care. It is sickening!


If it wasn't for your 2009 join date, I'd assume this was just newly created troll account. But I'll humor your angrily written wall of text anyway.

You seem to make a lot of assumptions there (most of which are wrong, but go ahead and take down that sieging straw man anyway!)

1) I was playing the game before siege was introduced as well. Once there are no more quests to do and you've done the same instance hundreds of times, it becomes the highlight of the day for many people. If siege wasn't there, I would have probably gotten bored a long time ago and left; ie it was what kept me and many others playing and wanting to progress.

BTW, siege is guild versus guild and has an objective/strategy that is more than just "kill people". I've won a ton of sieges where no one on my team was in the top 5 for kills.

2) I chose to not play on a pvp server because I didnt want to be attacked ANYWHERE in the game (eg while checking mail, doing dailies, etc) and have consequences of losing gear that I worked hard for. Being in a mutually accepted match just for the fun of it is what I like (eg dueling, arena, siege). Your critique is like calling a pro boxer a wimp for not wanting to be jumped while eating dinner; sorry, but I don't want to be in fight mode every minute I'm in the game.

3) Again, WHO are you to say what a game is about? Please quote the developers saying that this game is intended to only have players running instances and doing minigames, and that people should not battle each other in any way (especialy in a mode that they specifically created to encourage pvp in a team format with your guild.

4) Tell me how siege has prevented them from getting anything accomplished or fixed. I'm pretty sure siege didn't cause people to crash in Varanas, Dalanis or wherever else. Siege didn't prevent weekly sales from appearing on time. Siege didn't make people's chest disappear. Siege did not cause the economy to inflate as it did, and so on. And siege did not prevent them from working on any of those issues. Siege also has not affected how you play in pve, so just don't join siege if it bothers you that much, no one can force you to click enter battle.

5) Stop trying to make siege, and the people who happen to enjoy siege, your scapegoat for all the things that you think are wrong in the game

6) No need to insult everyone, people will be more willing to discuss things with you if you treat them with at least some respect

7) If I were to summarize your post it would be "STOP LIKING THINGS THAT I DON'T LIKE!!" You may also get your wish of being banned by keeping this up. Have a nice day =)
Quaffy - 87 Mage/ 85 Priest/ 70 Scout (formerly one of the much hated P/S in PvP :()
Heavensfury, Govinda
KilledbyBorella February 15, 2012

92

Friday, February 24th 2012, 8:50am

Quoted from "hilljack;512516"

You can't say that low population on the things that the game claims to have, and doesn't actually grant because a person that has never even played the game before has not experience with that, so he is not playing for another reason. He is not playing because of what people are saying about the game. Peoples negative comments are causing the new ones not to come. As for the ones leaving just because of siege let them go. They are here for the wrong reason anyway. This is NOT a siege game. They will never be happy here. So they are best to go find a siege type game to play anyway. And that very reason is why they shouldn't be saying anything bad concerning this just due to siege not working. Siege is such a very small part of the game! But more bad publicity to keep people away!


now i wonder why there is so much negativity towards this game on the forums. i used to enjoy siege war but i dont need it to play and have an enjoyable time BUT there are several other things to consider.bad customer support , bad sales , bad crashes ,bad fps(i can be sitting still and drop to 2 fps ) these issues are a large part of players leaving the game. i warn everyone i know about the issues because i would hate to see others end up feeling like they just got it in the arse.SIEGE IS ONLY 1 PART THAT IS BROKEN.
Zymologist wl/ch/m/p
Matronmalice p/s/m
Ceviche wl/ch

93

Friday, February 24th 2012, 5:06pm

By keeping new people away, youkeep revenue down. So expect it to take longer to get problems corrected in allareas! And yes there are problems other than siege! But you place somuch emphasis on siege and nag them about it so much they have had to placesiege on a higher priority than some of the other problems that needed to becorrected. And this game has more content than the others already so dont talkabout being bored, you would be more bored in another game! I used to crashconstantly! Now I crash maybe 3 times a week at most which is a bigimprovement! Even with my video settings on high I now get a ping of 31 and fpsof 51 which is 3x of what it was before! The only lag I now get would be insiege! You nag people long enough they stop listening! You have made yourselfmeaningless to them with your complaints! You have made yourself a burden tothe game itself with your complaints. They slow the process. They cause lessrevenue. They make people lose jobs. They cause disorganization! I have ran acomputer consulting business for 12 years and I know what this will cause! You just add to the damn problem and dont have the sense to knowit! You cause EVERYONE to suffer! And you say siege is what has kept you here?Well all these things you say are broke, yet YOU ARE STILL HERE! So it seemsyou are here for another reason. I think you are here to only complain and try tostir up trouble. Go away and stop complaining! You are not needed here! NO ONECARES IF YOU LEAVE!

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94

Friday, February 24th 2012, 5:28pm

too much coffee this morning? or maybe need a vacation?

Medic man down man down, loll

Zidlef
Disturbed guild leader

Aetherth

<span style="color: blue! important;"><b>Community Management</b></span>

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95

Friday, February 24th 2012, 6:08pm

Hey guys, just poking my head in to remind everyone to keep it civil. We appreciate all this feedback so we will keep this open for now, just try to remain as constructive as you can while expressing your feelings on the topic.

RoMage

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96

Friday, February 24th 2012, 6:10pm

Quoted from "Aetherth;512733"

Hey guys, just poking my head in to remind everyone to keep it civil. We appreciate all this feedback so we will keep this open for now, just try to remain as constructive as you can while expressing your feelings on the topic.


Seems that with deletion of old forum you guys forgot how much US population hates gashas.

In the time we all thought that thing with sales can't get worst, sales department definitely succeeded to surprise us. :)

97

Friday, February 24th 2012, 6:18pm

Quoted from "hilljack;512713"

By keeping new people away, youkeep revenue down. So expect it to take longer to get problems corrected in allareas! And yes there are problems other than siege! But you place somuch emphasis on siege and nag them about it so much they have had to placesiege on a higher priority than some of the other problems that needed to becorrected. And this game has more content than the others already so dont talkabout being bored, you would be more bored in another game! I used to crashconstantly! Now I crash maybe 3 times a week at most which is a bigimprovement! Even with my video settings on high I now get a ping of 31 and fpsof 51 which is 3x of what it was before! The only lag I now get would be insiege! You nag people long enough they stop listening! You have made yourselfmeaningless to them with your complaints! You have made yourself a burden tothe game itself with your complaints. They slow the process. They cause lessrevenue. They make people lose jobs. They cause disorganization! I have ran acomputer consulting business for 12 years and I know what this will cause! You just add to the damn problem and dont have the sense to knowit! You cause EVERYONE to suffer! And you say siege is what has kept you here?Well all these things you say are broke, yet YOU ARE STILL HERE! So it seemsyou are here for another reason. I think you are here to only complain and try tostir up trouble. Go away and stop complaining! You are not needed here! NO ONECARES IF YOU LEAVE!




Sounds like you don't know anything about the business world, just another Fanboy wanting to stare all day long at his/her virtual characters. The Fact you have to use derogatory words(edited out by a mod >.>) obviously shows that you are the angry person that is raging behind their keyboard :rolleyes:. People have the right to know what they will be playing and possibly be putting money in. I thought most people wanted Qaulity hmm...I guess the generation of today just wants Quick and Easy :eek:. RoM shouldn't be in its condition with proper care.

Even if profits are low for a company the company still has to operate and pay its employee's. Given the Cost Cutting both company's have done, they hurt themselves more than its consumers :o, when a company has to cut corners to save a few bucks it means they are trying to salvage a lost cause. Filing for bankruptcy is the absolute last ditch effort for most company's so far neither have done so which means they are still in fairly good waters. Both Company's should have taken preventive measures to ensure game stability/quality. Why is the game in its current state? Neglect, Miss-Management, Bad Communication, poorly certified/tested programmers etc etc, who knows exactly what the reason is only the Corporate Heads that pay employees will know.

Nytefall

Unregistered

98

Friday, February 24th 2012, 6:24pm

Quoted from "RoMage;512736"

Seems that with deletion of old forum you guys forgot how much US population hates gashas.

In the time we all thought that thing with sales can't get worst, sales department definitely succeeded to surprise us. :)


You'd actually be surprised. There's a very vocal forum minority that can't stand Gashas in any form.

The vast majority of the playerbase, however, really loves Gashas.

99

Friday, February 24th 2012, 6:26pm

Quoted from "hilljack;512713"

*random insults and anger*


I tried to reason and talk to you like a normal human, my mistake. Does anyone know if we can blacklist people in the forums? In the mean time, I'm done trying to have a level headed and logical discussion with you.

By the way, it's funny how I'm supposedly driving people away while u scream

Quoted from "hilljack;512713"

Go away and stop complaining! You are not needed here! NO ONECARES IF YOU LEAVE!


I know now that it is pointless trying to have a civil conversation with you and I will no longer feed your troll posts with more replies; you single handedly derailed and killed this thread, good job
Quaffy - 87 Mage/ 85 Priest/ 70 Scout (formerly one of the much hated P/S in PvP :()
Heavensfury, Govinda
KilledbyBorella February 15, 2012

RoMage

rustyx is lame rogue

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100

Friday, February 24th 2012, 6:28pm

Glad to be minority in this case... pay for something that most likely will be useless - not me.

Some of guildies have couple of hundreds home-sweet-home, they mast be that majority. (even there are only 2 of them so far in game that I have met)