Runes of Magic US / AU

Quoted from "flashsplat;513656"

... stopped responding to me since last Friday.

... No response for 3 Business days is unacceptable.

In before the lock.

They got your vast amount of money before, now they got a case for fraud on you. That is all They wanted.
Wait 1 month that is the average response time for Tickets.

I feel ashamed - Member since Decemeber last year and already L70 Mage... woow...

Also in before the lock...

Vfwiffo - your post man got drunk... no mail today...

You should just contact a friendly CM and explain. That way you can get a bit of TLC, and they can tell you how best to approach Support about the issue.

Posting up the details here just make me wonder why on earth paypal can't resend the payment, and how dumb it was to choose the wrong details when paying stuff on-line which is neither helpful or useful or a worthwhile use of my time.

Chill out - it will get sorted. You need a bit of patience sure, but relax and it will help.

Hiya flashsplat, You will need to be patient in this matter, as issues of this nature require the cooperation of several parties. Just remain in contact with support and the issue will be resolved. If you have any questions about the support system please check here first.

We do not offer phone support. As far as your ticket status you can check from within the ticket, as long as the status isn't "closed" the issue is still being looked into. So as stated previously you will need to be patient in this matter.

Yeah, i'm gonna have to say you're pretty thoroughly boned on this one... had a friend buy diamonds, which never came, so after they had ignored his multiple tickets for several days, he stopped the payment, and they banned him immediately. Shocking how quickly they'll respond to someone doing that...

Alright, discussing billing issues on forums apparently leads us nowhere, since no-one from us knows what really lead to the situation at hand and which open construction sites the support staff members are working on together with the cooperating user in their tickets.

There is no reason why anyone would not want to cooperate on billing issues to be resolved as fast as possible to the best outcome and no-one wants this to remain unresolved. The user would not want that because he spent real money for something which he wants. Our supporters and we would not want that because we want your money for a service you bought and you to use the service more then once. The involved payment method would not want that because they want you to use their services again and earn their cut for the transaction.

There is always more then one party involved in solving billing matters. The user, the support and the payment method provider. Hence why cooperation and communication of all three parties is important. Hence why billing issues may take some time even though everyone involved wants a speedy resolution. Usually these cases can be solved fast, sometimes they turn out to be more complicated. Charge-backs of payments while our support tries to assist you with all parties involved will make matters more complicated and yes, until the situation is resolved lead to the temporary disabling of your account. It can also lead to additional fees for you and us, so this is by no means the solution to a billing issue and will not speed up the progress or help.


Speculations on forums on who did what wrong and lawsuit threats will lead to no desire-able or faster solution to the problem at hand, and I will have to ask you to continue your cooperation with our support, follow their instructions and be patient until the problem can be solved.

Thank you for your understanding.