Runes of Magic US / AU

Quoted from "GarySandstorm;518939"

Been trying to chance my passwords... cant get it to work. It keeps saying... The passwords entered do not match!.

/Wrist!

Quoted from "Drakkarsdad;518940"

Having same issue.

Quoted from "TunaShake;518958"

I would like a bit more clarification concerning this matter that (in my opinion) seems like a bunch of you are acting overly paranoid.

You guys need to relax and calm down. As far as I know there hasn't been a compromise otherwise we would have noticed a few days ago instead of now.

If you can change your password, go ahead and do so. If you cannot and come up with an error, make sure you are using the right password.

If you cannot log into the game because you did not change your password. You need to submit a ticket.

And concerning Craiger's comment, you cannot change the credentials of the account without submitting a ticket. Changing the credentials on your support account doesn't do much. It is the game account that matters and as I just logged into my FA account @ https://account.frogster-america.com

I see nothing wrong with my account.

-TunaShake

Quoted from "Craigers;518959"

I beg to differ...yes you can change your main password via https://account.frogster-america.com/UserData/
I do it all the time.
I believe you are referring to the secondary password. That you do need support help to change.

Quoted from "TunaShake;518958"

I would like a bit more clarification concerning this matter that (in my opinion) seems like a bunch of you are acting overly paranoid.

You guys need to relax and calm down. As far as I know there hasn't been a compromise otherwise we would have noticed a few days ago instead of now.
-TunaShake

Quoted from "UncleMart;518964"

If a GM's account being hacked isn't something to worry about then I don't know what is. No offence, but this is exactly what the other game company would reply to people, hundreds got hacked and the company just kept telling people to check their firewalls and security. Eventually it took a player to work it out and do all the work. I hope you're at least passing this on higher up the chain? to be honest I think you'd be very foolish not to.

Quoted from "Dionaea;518742"

Hm wasn't me.

For the described situation, this was a single case and is fully under control now.

That is a good example to stress that playing online you should check your computer for viruses and keyloggers on regular basis, this goes not only for regular players but us as well. Also you should change your passwords regularly and not log into other sites with your game login credentials, including forums and sites of the kind we do not want to talk about (goldseller sites, botter forums, private servers, remember: all these are forbidden activities in our game.)

Do not buy gold from goldsellers and accept gold gifts in mail from players you do not know and did not talk about with them. If you suspect a hacking attempt on your account, instantly change all passwords and contact our support.

Quoted from "TunaShake;518970"

I am not going to jump to tin-foil conclusions because it seems like it is easier to blame someone else instead of blaming the person of the account.

I honestly do not know what is happening and I certainly will not jump to conclusions.

-TunaShake

Quoted from "UncleMart;518972"

Sorry, but I've been down this road before, see my previous post. Not being rude but I think trying to reason with you or convince you to look into this will be fruitless. Frogster should be looking into this. If they're not, then it really goes to show how little they care about the game and their customers. I'll wait for a CM to post in this thread so hopefully someone will actually listen.