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Hacked Accounts

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bratty

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321

Sunday, April 15th 2012, 3:23pm

Ya seems they have daily password,account info. My character that was hacked was the one with gold and such and no attempts logging in with my original character (would have seen from my wife's pc)

This is big, gold spammers are stealing gold and WC's, the WC's I bought with diamonds and the gold I had was not "free" gold.
I made the gold through the use of my purchased diamonds.

Several of my friends were able to bump off the spammers and still play without a ban.I was attempting to push of the spammer with my account but appears a GM was online and shut my account down. So it turned a 10 minute problem into a several days that I can't play now. I can't play because of an employee.

This is big, people are getting robbed daily . no different than them having credit card information. We are getting stolen from

aardvark3

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Location: reni server

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322

Sunday, April 15th 2012, 3:29pm

Yes and I can't even get into support says my account was disabled so i can't even get it fixed.

bratty

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323

Sunday, April 15th 2012, 3:41pm

Its a different account and shouldn't be disabled
Go http://support.frogster-online.com/app/home and create a support account

aardvark3

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324

Sunday, April 15th 2012, 4:09pm

Can't create a support account says my email address already has an account. When I try to go in using my account it says it is disabled.

refugee

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325

Sunday, April 15th 2012, 4:13pm

Quoted from "bratty;525052"


Several of my friends were able to bump off the spammers and still play without a ban.I was attempting to push of the spammer with my account but appears a GM was online and shut my account down. So it turned a 10 minute problem into a several days that I can't play now. I can't play because of an employee.


In my opinion, you should be happy to see that, can't get upset with an employee doing their job.
I think that a GM online that could boot hackers with a 15 to 30 minute ban as soon as they started spamming would go a long ways to eliminating the problem.

ruisen2000

not a wallet warrior

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326

Sunday, April 15th 2012, 4:22pm

[COLOR=green !important]I would like to point out that once you recieve the first automated message, you need to reply to it (saying it didn't help) and only then it will be forwarded to a person from Customer Support.
[/COLOR]

A little reply from EU FM which I think might explain why we're getting our tickets closed.

Now I see why we're getting much less hacked. The hackers have their hands full hacking the big spoiled side :D
Noblewarrior
lv 98/98/89/60 M/W/P/K
Kikosi 98/50/60 Wl/Ch/M
the fail clothie tank~

Inactive

vfwiffo

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327

Sunday, April 15th 2012, 4:24pm

Interesting that the pattern is so different. Reni has been hit by a rash of hacks, and it seems like whoever is doing just runs to end of resources of one victim before moving to next one.

But, all of the players hit are old accounts. Many are L45 to L50, most are not in guilds or in old dead guilds. None that I saw were over 62 leading me to believe that this hack is over a year old and they are just getting around to using names of inactive people.

But, artemis the current players are being hacked.

Of course, the simple easy stop-gap treating-the-symptom solution would be to put the two goldseller sites on verbotten list. Yes, that does not solve hacks, but I would think that giving GMs ability to add new bad words would clamp down a lot of those hacks. It got to be easier for GM to edit the bad word list than for gold seller to set up a new domain.
-- Rustyx --- 92R / 92S / 92M on Reni (Guild KnightShift). Yes, running the new FOTM R/M, cause I am not elf enough to be WD/S.

Oh, and people who have more than 3 classes are clinically insane.

aardvark3

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328

Sunday, April 15th 2012, 5:00pm

Sorry but your observations are wrong, my character was 70/70/70 in an active guild and I have been on every day. The way they are being hacked comes from the server directly, without going through the login process it is happening at the server not out in the players world with repeated attempts or a forced login.

KatalanOrk

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329

Sunday, April 15th 2012, 5:22pm

Quoted from "aardvark3;525067"

The way they are being hacked comes from the server directly, without going through the login process it is happening at the server not out in the players world with repeated attempts or a forced login.


And you know this how?

Just curious.

vfwiffo

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330

Sunday, April 15th 2012, 5:35pm

Quoted from "aardvark3;525067"

Sorry but your observations are wrong, my character was 70/70/70 in an active guild and I have been on every day.


I presume this is addressed to me. My observations are correct. Observations are facts, and unless I missed someone, on Reni the characters of your profile are not being hacked. That is why I said that it is interesting that the pattern is so different between what I see and what other servers see.

Our of last 5 or 6 Reni hacks, only one was L61, the rest were mid-40s. That would point to the breach being old. Those people have not logged on in a year and attempt to find the breach in recent changes would be fruitless. On Artemis the pattern is different. Searching for recent breaches on Artemis makes sense. On Reni, it does not, even though the server is being actively gold-spammed.
-- Rustyx --- 92R / 92S / 92M on Reni (Guild KnightShift). Yes, running the new FOTM R/M, cause I am not elf enough to be WD/S.

Oh, and people who have more than 3 classes are clinically insane.

aardvark3

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331

Sunday, April 15th 2012, 5:53pm

I am on the Reni server.

NaiSa

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332

Sunday, April 15th 2012, 7:32pm

Hmmm, I wonder if employees have been using work/server related machines for personal use :rolleyes:. Maybe a machine at the server host/frog/rw has been infected... Really its far easier to break into a business computer than it is to break into a persons home computer. If by chance a person home pc got infected...yawn manually delete infection...if its to complicated good ole format/reinstall using a known clean image of hdd... Business's tend to think they are immune to hacks since oooohh we got firewalls, hardware, money, brainy hamsters (maybe not so brainy...)

Maybe its a conspiracy to get people to spend more money to buy items they have lost :o yeah thats it spend more money and the hacking events will stop :rolleyes: LOL

Still waiting on proper security...
How long has it been and still no guaranteed security fix...lol might aswell give your wallet to a kid on the street :rolleyes:

vfwiffo

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333

Sunday, April 15th 2012, 7:39pm

Quoted from "aardvark3;525074"

I am on the Reni server.


Well, then it is still an interesting pattern. I didn't see anyone high level spam, and I am logged into game pretty much 24 hours a day. Like right now (1:30 pm EST) someone on Reni is spamming. No guild, K46, P32.

Technically, you can be hacked and not be spamming. I imagine there are plenty of people who don't have megas but have other assets of value to a hacker/gold seller.
-- Rustyx --- 92R / 92S / 92M on Reni (Guild KnightShift). Yes, running the new FOTM R/M, cause I am not elf enough to be WD/S.

Oh, and people who have more than 3 classes are clinically insane.

pazuzzu

Master Troll MD PhD

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334

Sunday, April 15th 2012, 8:26pm

Quoted

[COLOR=black !important] Hmmm, I wonder if employees have been using work/server related machines for personal use :rolleyes:. Maybe a machine at the server host/frog/rw has been infected... Really its far easier to break into a business computer than it is to break into a persons home computer.[/COLOR]


you realize that even if there was a backdoor you cant communicate with the it or the servers unless you reverse the custom protocol starting with the weird packet structure? even if you get through the attack surface undetected by the private security company or vault networks doing a simple broadcast would be instantly detected. it doesnt use a regular tcp/ip...you cant traverse a network when you don't speak the language.

thats an epic asston of work to advertise and launder gold, when you could simply take advantage of any credit card info in the decrypted and reversed database.

bratty

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335

Sunday, April 15th 2012, 8:52pm

Lower level characters and such are getting hacked on Artemis, people that haven't played in a longtime and ones that still play. Ones with guilds and ones without.
Seems they have more than just login information or we only see the ones that have worldchats. But appears they know peoples assets as no attempt was made on my lesser characters.

I am OK that a GM was online to quickly stomp my account from damage, would have been a blessing if I was away, which I was....I had just walked thru my door when it started happening to me. However now I struggle with the log wait of speedy tech support. They just seem to not have the manpower to keep up with the systems faults.

Regardless is awfull thing that when caught that some people will see jailtime for stealing people's gold from a game, how silly I think

Archimedes419

Beginner

Posts: 6

Location: Indiana

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336

Sunday, April 15th 2012, 8:55pm

My account got hacked last nite, and what was bad was i was logged in and playing at the time. It forced me offline like it has when i have forgotten i was logged in on one comp and log in on a different comp, so they had my log in info. I have never bought gold or dias from anyone, or given my account info to any1 either. My daughter's toon was also logged in at same time and i could watch myself and the hacker battle over who was going to be logged in on my account, kept showing me log on and off in guild chat. I play on the Reni server and my main is 70/70/66. Thankfully all the hacker got was my gold and not the gear i've worked on for months.

Boulvide

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337

Sunday, April 15th 2012, 9:02pm

I also got hacked last nite, logged off in Thunderhoof just before midnight and logged in this morning and poof i an in Reifort and am 73million gold poorer. I am glad they didnt take my gear but seriously ticked off because i also have never given out any of my account info
Deathraven: 82/80/40 R/S/M Retired Guild Leader of TheRookery. 72k hp, 105.6k patk unbuffed :sniper:

Darkcinder: 82/40/39 K/P/M 114k hp, 29k patk, 302k pef sefll buffs :borg:

Darknessraven: 80/70/40 M/D/R 55k hp, 54k matk :whistling:

aardvark3

Professional

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338

Sunday, April 15th 2012, 9:04pm

Same thing that happened with my account, but why can't they track the gold and take action against the people who recieve it? It doesn't just vanish, there is a paper trail why don't they follow it?

Boulvide

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339

Sunday, April 15th 2012, 9:34pm

Ya GMs need to get on this NOW, atleast 10 people got hacked on Reni overnight, and thats just the ones that were online when i posted a world shout about it. No inactives or lowbies but many high level toons from active guilds, something needs to get done NOW not the 48 hour wait crap for a ticket to be read or to get a passwoord reset

And the funny thing is that it looks like the hackers are using the mail system to take the gold, wakt up and track the mail GMs, please hurry before we start losing all our gear as well
Deathraven: 82/80/40 R/S/M Retired Guild Leader of TheRookery. 72k hp, 105.6k patk unbuffed :sniper:

Darkcinder: 82/40/39 K/P/M 114k hp, 29k patk, 302k pef sefll buffs :borg:

Darknessraven: 80/70/40 M/D/R 55k hp, 54k matk :whistling:

aardvark3

Professional

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340

Sunday, April 15th 2012, 10:02pm

High level toons, active players, no outside way for the hackers to get the passwords, a secondary password is in place, people who only use the on screen keyboard to log in the stuff is taken and sent out through the mail system which should be very easy to track. Yet nothing is done. This has all the markings of an inside job.