Runes of Magic US / AU

I realize that there has been a million threads about this but will we get any official statements on the matter? My account was hacked and now it is banned. I'm having a hard time getting any non-automated responses from support. It seems like frostier may be trying to keep this quiet.

Yeah I'm shocked they admitted a FORMER GMs account was hacked. The whole thing started with him. So logic would dictate, don't fire people who know everything without giving them a golden parachute.

Might I suggest reading http://forum.us.runesofmagic.com/showthread.php?t=70150

regentego, please do not jump to conclusions. The fore-mentioned GM account was inactive for quite some time, as stated by me. This does in no way, shape or form implicate that the person who used to use that account was hacking it and it would be unfair to jump to that conclusion.

Quoted from "quentinludwigs;520614"

I realize that there has been a million threads about this but will we get any official statements on the matter? My account was hacked and now it is banned. I'm having a hard time getting any non-automated responses from support. It seems like frostier may be trying to keep this quiet.

I merged you into the existing thread. Please see my statement here:

http://forum.us.runesofmagic.com/showthr…ll=1#post520572

Dio, just wondering if you could change the name of the thread to something less, erm, scary? I had a thought of some alternatives but came up empty. If you're able you have my blessing to change it to anything you think might be better.

Appreciate this thread being left open too by the way, I'm hoping people will remain as collected and logical as most have been so far.

*edit* I am the thread starter also by the way, but after several merges im now second post lol.

Quoted from "Izulde;520118"

Vitorrio you should see of better days and turn thoughts to action. Instead of blaming the system make an appeal to it. They would have to be totally ignorant to not hear your plea. And on a Brighter Note, Frogster is doing all that they can to prevent an outbreak I can reassure you of such. Frogster will make amends for their mistakes and players as well. This Week/End was dreadful, next Week will be a new Week and I am 300% sure it is going to be wayyyy better (:

Whatever you're smoking is apparently toxic. x.x

Ammends won't be made. Apologies won't be given. Lots of things won't be replaced. Squelching dissent with deletion and bannings is the only affirmative action I've seen them take. This whole situation is absolutely disgusting; if it wasn't for the amount of time I've put into this game, I would've left by now.

Sometimes this company makes me want to cry myself to sleep at night.

Quoted from "Dionaea;520572"

We strongly advise everyone who has a password older then 3 months to change it.

Why is your password policy so weak?

"Password is not valid:
Must not contain any special characters"

Also, the 3 month suggestion brings us back to the end of December last year, which I find interesting.

Still havnt heard back from support... beginning to think we wont see retribution for a longggg time, if ever =(

Quoted from "Cronrs;520668"

Still havnt heard back from support... beginning to think we wont see retribution for a longggg time, if ever =(

You were among the first few hit too. I know Nytefall has been working furiously dealing with this personally. Hopefully they're being done in order of when it first happened.

It seems like it could be slightly counter-productive to place priority on restoring the accounts if the issue hasn't been successfully resolved yet. We all know that Frogster has the means with which to restore your accounts/items/gold, so on and so forth is all in their database/records/logs (as long as they don't wait x-amount of months after the fact). I don't see any rush to get back into the game if you've been hacked once and the risk still exists.

I see Support doing a few things here.. 1) they're temp suspending affected accounts, which I assume is for your benefit and security to prevent further damage, 2) they're investigating the issue, which will take some time, 3) once they find the cause of the issue (maybe they have already?) they then have to fix it which may or may not require the involvement of more than one department. The time of the last point is influenced by the cooperation/speed of department responses as well as the time to implement the actual fix. Needless to say that's all assuming that the issue is even on Frogster's end, as we haven't 100% confirmed that this is or is not the case.

Players should stress to friends and guild members how important it is to contact Support *directly* if they are hacked. I agree with the staff 100% on this point. Contacting Support on someone else's behalf is a limited gesture of assistance. Support won't be able to get all the information they need regarding the incident from a 2nd-hand source. It's probably acceptable to report a player's name, the server, the time/date, and a SS if possible if you see them being hacked (like being a good neighbor), but there isn't anything more you can do beyond that. If you know the player personally, get in touch with them ASAP, and have them take the necessary steps personally.

According to the RoM wiki, nobody on Osha has been hacked so far.
Interesting...

Quoted from "ruisen2000;520720"

According to the RoM wiki, nobody on Osha has been hacked so far.
Interesting...

You're welcome.

A couple of days ago several players on Artemis encountered a
character that was level 80, with "(GM)" at the end of their name, and
with the class "God." This left me with a few interesting questions:

1. Is this character a normal player?
No, they're level 80, have (GM) behind their name, and have the class
God. I don't see this as something within the reach of normal players.

2. Is this character a GM?
No, they're not level 200, and are not affiliated with a Frogster
guild. They also called themselves God.

3. Is this a hacker?
No, Frogster maintains their servers have not been compromised.
Frogster's ironclad efforts to resist hackers have also been
impeccable. Since they've never confirmed any successful hacking
attempts, its clear that they can never be hacked.

So what can we conclude?

People, I have good news. God walks among us! In electronic form no
less. Halleluja!

Quoted from "UncleMart;520642"

Dio, just wondering if you could change the name of the thread to something less, erm, scary? I had a thought of some alternatives but came up empty. If you're able you have my blessing to change it to anything you think might be better.

Appreciate this thread being left open too by the way, I'm hoping people will remain as collected and logical as most have been so far.

*edit* I am the thread starter also by the way, but after several merges im now second post lol.

I think it should be renamed: "RoM Hackers: Man or Myth?"

So, I only just woke up, but from what I've managed to find out there were no reported hackings on Artemis. I can only hope this is the case for other servers too.

Quoted from "romfailsbad;520734"

A couple of days ago several players on Artemis encountered a
character that was level 80, with "(GM)" at the end of their name, and
with the class "God." This left me with a few interesting questions:

1. Is this character a normal player?
No, they're level 80, have (GM) behind their name, and have the class
God. I don't see this as something within the reach of normal players.

2. Is this character a GM?
No, they're not level 200, and are not affiliated with a Frogster
guild. They also called themselves God.

3. Is this a hacker?
No, Frogster maintains their servers have not been compromised.
Frogster's ironclad efforts to resist hackers have also been
impeccable. Since they've never confirmed any successful hacking
attempts, its clear that they can never be hacked.

So what can we conclude?

People, I have good news. God walks among us! In electronic form no
less. Halleluja!

post of the week


also yeah haven't seen any hacked people since patch

Has anyone who got hacked got their account back? If so were your items restored?

Quoted from "UncleMart;520669"

You were among the first few hit too. I know Nytefall has been working furiously dealing with this personally. Hopefully they're being done in order of when it first happened.

Thats cause Nytefall is the man

I am still currently waiting for my account to be restored. I was told I would be able to get back in game two days ago but for w/e reason its been delayed

And yes, Nytefall has been very helpful during this process.