Runes of Magic US / AU

First of all i know this will be flagged and locked due to supposly "Not forum related" and as this guy Beken or something like that just happen to face, the only way to get fast answers is by pestering you in the forums since it take up to 3-4days between each question/answers from your support team.

That said i've also read from Dianea (sorry for the mispelling) that any matters concerning accounts and $$ cannot be talked about in here whitch is totaly logic in term of disclosure.

But let me try and get an answer here because me and my wife are about to leave that game since i've never seen such a bad support assistance in any company. Here is an story to tell you what real support is about : Yesterday we have bought a Ventrilo channel from vent but once we were at the paying screen we realise they only provide a payment via paypal if you have a credit card linked to your account whitch we don't so contacted the "LIVE SUPPORT" and whitin 3min we had their paypal account information to do a direct payment to them and BAM here we have our vent in less then 5min all together.

Whitch bring me to that point were there is no "LIVE SUPPORT" or any phone # to reach anyone in case of problem nothing but this useless ticket support that probably have only 2 person working in for like 500000 players to be taking care of.

My problem is the following, i've bought 19.99$ diamond to my wife account back in febuary but due to some matters that i wont bring in here since it's between me and the support pple. But that said i own 20$us to froggster until they unlock my wife's account whitch we both would be more then happy to send them but the only solution they have for us to clear this problem is to send them 20$us via bank transfer in Germany whitch we have tried many time to have done from our local bank here in Quebec, Canada but being told by the bank manager that it will cost over 60$ fees to do that transaction and that we would not even be sure that this amount will be a fully 20$ once it get to Germany since every bank that take part in the transfer will take a small fee each time and will lead into Froggster receiving the wrong amount in the end.

So we have suggested to frogster that we will send them simply by paypal the 20$ that is missing but they keep (After 2-3days each time) come back with the same answer like we are sorry but the only way for frogster to get your money is by bank transfer etc.... Now this account that have been suspended tanporatly have a 20$ diamond that was just put in the account the day before it got suspended so would like to tell them can you simply remove the diamonds and keep that 20$ you already received as a payment for that missing 20$ but still have to wait 2-3 days before the answer whitch is why i bring this solution here or beg you to be more 2012 and simply accept a paypal transfer of 20$ so her account can finaly be giving to her back.

Another option would be to simply buy 20$ more diamond but that you simply not give us the diamonds. I don't know in fact i try to bring as many possible solutions as i can think of but i simply hope to have your help to find a win win solution for that case.

Please someone answer me back on this case and please don't tell me that Abigaelle the account holder need to do it herself since i'm trying my very best to clear that case as fast as possible and i'm in charge of her account right now so please i beg you to help us with this matter.

Best regards,

Elistios for Abigaelle