Runes of Magic US / AU

I didn't know about the goodies that Zeevex gave us until I returned to RoM in November and have 8 pages of stuff just for RoM. I checked 2 with the earliest dates and both worked fine. Not sure what is happening maybe a major glitch in the system?

Add another one impacted by this problem. No idea how many 'old' pages I just lost worth of bonus items.

We are currently looking into this matter. As soon as we have more information available, we will inform you.

A reply from Zeevex:

Hi,
Those RoM items were expired because they were deleted in RoM's system without our knowledge, and they were no longer working. The vast majority of those items were over a year old and have not worked since this time last year or longer.
We did expire those items because of this issue. However, we are going to give you several working ADV bag codes to replace those codes we expired.

For future reference, these items, most likely will only be activated in RoM's system for a certain period of time, they never tell us when they will expire. So leaving/collecting these items in your Digital Locker makes is not advised. The best way to do it, is to get the short code from RoM for those codes, and then save those codes in your email or somewhere and use them when needed.

Zeevex simply gets the codes from our gaming partners, and we try to let you know when they will expire on the games system (if we are told) so that you can use them accordingly.

We apologize for the inconvenience this has caused, and we are going to give you what we can to resolve this issue created by RoM.

Cheers,

Jeff

There will be an announcement that goes up on the Zeevex forums regarding this as well.

----------------

And an announcement on the Zeevex Help Forums:

Digital Locker items being expired

Stephen
posted this on Apr 13 03:30 pm


On April 13, we were forced to expire some codes from users' Digital Lockers. We noticed that many users were having problems when trying to redeem these codes, and determined that the merchant had stopped honoring them. These codes are no longer visible inside your Digital Locker. We are currently in the process of replacing these expired codes with equivalent ones for any users who had not redeemed theirs. You should see these replacement codes in your Digital Locker within the next few days. Please feel free to contact our support desk with any questions or concerns. Thanks for your understanding!

I would say its still an issue that Frogster should help on. The codes shouldn't expire at some random date.

Just redeemed 5 zevexx cards and yea i know i wasnt going to buy any more, but what the hell Anyways even tho it shows Adv packs as a bonus item, I didnt get any so who knows

I received the same. I'm happy to see the speedy response and willingness to remedy this quickly.

Quoted from "Zarli;524787"

A reply from Zeevex:

Hi,
Those RoM items were expired because they were deleted in RoM's system without our knowledge, and they were no longer working. The vast majority of those items were over a year old and have not worked since this time last year or longer.
We did expire those items because of this issue. However, we are going to give you several working ADV bag codes to replace those codes we expired.

For future reference, these items, most likely will only be activated in RoM's system for a certain period of time, they never tell us when they will expire. So leaving/collecting these items in your Digital Locker makes is not advised. The best way to do it, is to get the short code from RoM for those codes, and then save those codes in your email or somewhere and use them when needed.

Zeevex simply gets the codes from our gaming partners, and we try to let you know when they will expire on the games system (if we are told) so that you can use them accordingly.

We apologize for the inconvenience this has caused, and we are going to give you what we can to resolve this issue created by RoM.

Cheers,

Jeff

There will be an announcement that goes up on the Zeevex forums regarding this as well.

----------------

And an announcement on the Zeevex Help Forums:

Digital Locker items being expired

Stephen
posted this on Apr 13 03:30 pm


On April 13, we were forced to expire some codes from users' Digital Lockers. We noticed that many users were having problems when trying to redeem these codes, and determined that the merchant had stopped honoring them. These codes are no longer visible inside your Digital Locker. We are currently in the process of replacing these expired codes with equivalent ones for any users who had not redeemed theirs. You should see these replacement codes in your Digital Locker within the next few days. Please feel free to contact our support desk with any questions or concerns. Thanks for your understanding!

Well, one of my RoM CD box code doesn't work either, so..meh..

Is there an update on THIS issue? 10-11 pages of adventuer bags.... POOF! No one mentioned an expiration date. Would like my bonus items back.

I too lost about 9 pages of mostly adventurer packs and the majority of them were well under a year old and I had been redeeming them as recently as last month. I'm extremely upset at Zeevex ATM and not too happy with RoM either. If I can't get that stuff back from Zeevex I'll probably never buy their cards again and it may be the final straw with my RoM playing as well.

If there was some sort of dispute between Zeevex and RoM it would have at least been nice for either RoM or Zeevex to say you have until X date to redeem your items or contact support. But NOOOOOOO it seems like at time both companies are out to screw the players who actually spend theri real money in game...

I lost 6 pages all under a year old. Both sides are blaming the other. Just awesome customer appreciation here!

Quoted from "Nytefall;525792"

I would recommend contacting Zeevex on this matter, as this was done entirely through their system with their tools.

They should be able to issue new codes for you.

NyteFall,

I appreciate the quick response, I really do. But at this point they are pointing the finger at you and you at them and I am left in the middle with no adventuer packs

_________ ZEEVEX SUPPORT RESPONSE __________________________
Hi,
Those RoM items were expired because they were deleted in RoM's system without our knowledge, and they were no longer working.
We did expire those items because of this issue. However, we are going to give you several working ADV bag codes to replace those codes we expired.
For future reference, these items, most likely will only be activated in RoM's system for a certain period of time, they never tell us when they will expire. So leaving/collecting these items in your Digital Locker makes is not advised. The best way to do it, is to get the short code from RoM for those codes, and then save those codes in your email or somewhere and use them when needed.
Zeevex simply gets the codes from our gaming partners, and we try to let you know when they will expire on the games system (if we are told) so that you can use them accordingly.
We apologize for the inconvenience this has caused, and we are going to give you what we can to resolve this issue created by RoM.
Cheers,

Name deleted to abide by forum rules

_______________________________________________________


I've gotten nothing so far and I'm dissapointed in both parties. I was excited at first by the Zeevek response, but the ticket was closed with no action. I spent money with the promise of recieving certian goods and services and now I feel shafted. If someone had just COMMUNICATED that items had an expiration date then I would have bought some more storage space and activated all the codes. Buyer beware.

someone get Obama on the phone... he needs to capitalize on this run-around technique cause it's a doozey