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US IS vs. EU IS pricing

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Kefkai

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Friday, April 27th 2012, 8:26pm

US IS vs. EU IS pricing

I'm finally starting to understand why those daily offer Daily Tickets were 20 diamonds.. it's because the EU price of daily tickets normal price is 39 diamonds, ours is 50 diamonds. They expect us to pay more apparently, the cash shops on both sides are totally out of sync and it makes no sense.

Transport Rune:
Here: 4 dias
There: 3 dias

Transport Portal Rune:
Here: 9 dias
There: 7 dias

Megaphones:
Here: 60 dias
There: 49 dias

Lesser Mount Potion(7 days)
Here: 10 dias
There: 19 dias

Lesser Mount Potion(30 days)
Here: 20 dias
There: 39 dias

Big Angel's Sigh:
Here: 19 dias
There: 15 dias

10 Arcane Charges:
Here: 20 dias
There: 19 dias

50 Arcane Charges:
Here: Non existant item-shop item
There: 89 dias

Skill Potion:
Here: 7 dias
There: 9 dias

Expert Skill Potion: (Same as Powerful Experience Potions)
Here: 13 dias
There: Non-existant in normal sales (lol?)

Party Experience Potion:
Here: 15 dias
There: 19 dias

Basic Skill Reset Stone:
Here: 10 dias
There: 19 dias

Advanced Skill Reset Stone:
Here: 149 dias
There: 199 dias

Basic Talent/Exp Charms:
Here: 10 dias
There: 25 dias

Adv Talent/Exp Charms:
Here: 50 dias
There: 125 dias

Superior Talent/Exp Charms:
Here: 250 dias
There: 249 dias (bet you didn't expect them to beat us did you)

God's Redemption Ticket:
Here: 25 dias
There: 19 dias

Golden Repair Hammer:
Here: 25 dias
There: 19 dias

Bind Lifter:
Here: 30 dias
There: 25 dias

ABL:
Here: 99 dias
There: Does not seem to be in the item shop under a normal price.

Packages that seem to be permanently in the EU sale shop:
High Level Refining Package(284 dias)
PvP Package (135 dias)
Adventurer Package(182 dias)
Refining Starter Package (114 dias)
Promotion Package (135 dias)
Transport Package (96 dias)
Enhanced Experience Package (239 dias)
Enhanced Talent Package (239 dias)

This one is sort of an outrage...
Almost all Encyclopedias on EU side are 9 diamonds, and the ones that aren't are 19 diamonds.
On the US side those 9 diamond Encyclopedias are 29 diamonds, 3x the price.


Let me ask, why are you gauging things on both sides so heavily?

I don't see what the point of having two item shops that are so far apart, diamonds are about the same price USD and Euro, so don't give that excuse.

It seems like specifically we're being gauged in terms of consumables like transport materials while the EU side is being gauged on other more random things (like exp pots and the exclusion of things like ABLs)

regentego

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Friday, April 27th 2012, 8:41pm

The idea, make them spend fast to buy more diamonds. The end result is you burn players out. If halved the whole damn CS you would see more paying players consistently buying more.


Dear frogster wake up!

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Friday, April 27th 2012, 9:09pm

Well, if the grass seems to be greener on the other side of the Big Pond, why not go graze over there for awhile.

Malignatus

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Friday, April 27th 2012, 9:31pm

Quoted from "regentego;527722"

Edit: removed for off topic


As per usual, you misunderstood. The invitation to go graze elsewhere was for you and Kefkai. I'm quite satisfied with the IS prices here.

Edit: removed for off topic, please take personal disputes to private messages. ~Dionaea

Dionaea

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Friday, April 27th 2012, 9:33pm

Comparing the EU Item Shop and the US Item Shop Prizes as you did, will not work.

I did a quick check:

210 diamonds on US side cost 9.99 USD
200 diamonds on EU/Germany side cost 9.99 EUR
(outside of the current Diamond Fire offer)

Current exchange rate is 9.99 EUR = 13.23 USD

So unless I am not totally suffering from coffee lack, you got the better bargain here.

Take this into consideration and the prize differences turn out a bit different.

And on top of that, from the roughly 21 items you compared (not counting the packages), 2 are almost identical in diamonds (by 1 diamond difference), 8 are cheaper on US side and 2 rather popular ones do not exist on EU side on regular basis.

I fail to see the gouging and that is a pretty defamatory statement. Which is why i will change the thread title.

We gladly take suggestions from you how to improve the Item Shop in regards to offers and prizes.

But I would really appreciate if we could discuss on a fair, non-defamatory and constructive basis. So please go ahead and name changes you would like to see to the US IS.

NaiSa

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Friday, April 27th 2012, 9:40pm

America's economy isn't like Europe's economy lol Europe is having a tougher time with a troubled economy so of course higher prices go to American servers cause we gotta help bailout everyone...

Thing is why not have a universal price...if you gonna put something for 39 diamonds make it 39 diamonds on all servers not a variable price...

Kefkai

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Friday, April 27th 2012, 10:06pm

Quoted from "Dionaea;527726"

Comparing the EU Item Shop and the US Item Shop Prizes as you did, will not work.

I did a quick check:

210 diamonds on US side cost 9.99 USD
200 diamonds on EU/Germany side cost 9.99 EUR
(outside of the current Diamond Fire offer)

Current exchange rate is 9.99 EUR = 13.23 USD

I fail to see the gouging and that is a pretty defamatory statement. Which is why i will change the thread title.

We gladly take suggestions from you how to improve the Item Shop in regards to offers and prizes.

But I would really appreciate if we could discuss on a fair, non-defamatory and constructive basis. So please go ahead and name changes you would like to see to the US IS.


So you're claiming that the encyclopedia's aren't gouging, that's laughable (the EU side seem to see how 'valueable' they really are anyways)

But NaiSa's point is what I was going for, universal pricing, we're both under EU rule now, why aren't we both getting the same prices?

Also from what I recall someone had done a price comparison before on the diamonds and originally EU was paying the same thing we were paying, I'm not sure what exactly happened that Frogster on the 'other side of the pond' decided to raise prices.

Also the other thing Dionaea is this topic isn't about just the US, I'm not really sure why their servers get less rubies per diamond purchase either, a lot of the way they run things just doesn't make sense compared to how we're run.

Also, the 1 diamond difference is significant when you account for Mark up, not in the case of Superior Charms obviously but when you're talking transport runes that's a big difference.

zetpro

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Friday, April 27th 2012, 10:12pm

us have higher than V weapon runes in itemshop, i've seen/heard people running around with fatal/wrath VIII/IX on us while on EU i havent seen any higher than VII rune,

i've also heard there have been X recon runes on aus/german servers ( dont know about US )

regentego

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Friday, April 27th 2012, 11:11pm

Quoted from "Dionaea;527726"

Comparing the EU Item Shop and the US Item Shop Prizes as you did, will not work.

I did a quick check:

210 diamonds on US side cost 9.99 USD
200 diamonds on EU/Germany side cost 9.99 EUR
(outside of the current Diamond Fire offer)

Current exchange rate is 9.99 EUR = 13.23 USD

So unless I am not totally suffering from coffee lack, you got the better bargain here.

Take this into consideration and the prize differences turn out a bit different.

And on top of that, from the roughly 21 items you compared (not counting the packages), 2 are almost identical in diamonds (by 1 diamond difference), 8 are cheaper on US side and 2 rather popular ones do not exist on EU side on regular basis.

I fail to see the gouging and that is a pretty defamatory statement. Which is why i will change the thread title.

We gladly take suggestions from you how to improve the Item Shop in regards to offers and prizes.

But I would really appreciate if we could discuss on a fair, non-defamatory and constructive basis. So please go ahead and name changes you would like to see to the US IS.




I thought virtual items have no value right? Also not subject to any refunds right? Diamonds are virtual currency right? I checked my Forex account on Zecco and they didn't have RoM diamonds listed as international currency that was subject to exchange rates.

Maybe im missing something here, must read Eula tonight to see how RoM defines the value of virtual items. Dio you have that section on hand?

Dionaea

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Friday, April 27th 2012, 11:19pm

regentego now your going totally off topic. To buy in item shop you need diamonds, to buy the virtual and TOS-regulated diamonds you agree to TOS/EULA and purchase them with money.

If the basis of your constructive feedback to US and EU IS pricing is, make them similar in content and price no matter how much the diamonds do cost for your side of the pond, i gladly forward this. But please do not turn this into another TOS and EULA discussion. Thank you.

regentego

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Friday, April 27th 2012, 11:24pm

Quoted from "Dionaea;527749"

regentego now your going totally off topic. To buy in item shop you need diamonds, to buy the virtual and TOS-regulated diamonds you agree to TOS/EULA and purchase them with money.

If the basis of your constructive feedback to US and EU IS pricing is, make them similar in content and price no matter how much the diamonds do cost for your side of the pond, i gladly forward this. But please do not turn this into another TOS and EULA discussion. Thank you.



Yup that's what im asking, and that would be the first time a CM has said not to discuss the ToS or EULA, heck usually you tell us all to re-read it, now I really have to read it.

Dionaea

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Friday, April 27th 2012, 11:34pm

None of us will discuss the EULA or TOS with you, if you have any legal doubts or questions, because we are not the legal department. I am no lawyer. If you want to dispute the EULA or TOS within legal definitions, please contact our support and thus you will be forwarded to the legal department.

So please for crying out loud can we find back to the topic of this thread. Thank you so much!

regentego

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Saturday, April 28th 2012, 12:49am

Quoted from "Dionaea;527752"

None of us will discuss the EULA or TOS with you, if you have any legal doubts or questions, because we are not the legal department. I am no lawyer. If you want to dispute the EULA or TOS within legal definitions, please contact our support and thus you will be forwarded to the legal department.

So please for crying out loud can we find back to the topic of this thread. Thank you so much!



Wow you escelated that with lawyers and legal departments, all I wanted to know wad what definition of a virtual item under the EULW was. Didn't know we needed lawyers to copy and paste. Way to pop off at me =[

Dionaea

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Saturday, April 28th 2012, 12:51am

Section 10 of the TOS ;)

wenwenni

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Saturday, April 28th 2012, 2:06am

Quoted from "regentego;527771"

Wow you escelated that with lawyers and legal departments, all I wanted to know wad what definition of a virtual item under the EULW was. Didn't know we needed lawyers to copy and paste. Way to pop off at me =[


Regentego I have complained about things on this forum and agreed with you in the past, but in this case you have absolutely no basis for your argument. Dio already explained to you the differences in prices is due to the exchange rate which makes total sense. We essentially pay the same amount for Item Shop items as the EU in terms of real money. Yes, your right, not in terms of diamonds, but WE PAY THE SAME IN TERMS OF REAL MONEY. And sorry to break it to you, but real world rules also have to be applied to RoM when real world currency is involved. It would be unfair if Diamond prices were the same because then Europe players would pay significantly more money than us for a certain Item Shop item.

There are plenty of things that RoM can improve on, but in this case maybe think about this situation logically instead of just trying to get everything you want.

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Saturday, April 28th 2012, 2:39am

Wouldn't it just be easier to have 1 diamond shop for both Europe and the US, so all the complaints on both sides would stop? Then just adjust the price of the diamonds to match the exchange rate once a month. Is there a purpose in keeping the seperate shops other than to create complaints about the inequalities?

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Saturday, April 28th 2012, 3:03am

Quoted from "wenwenni;527780"

Regentego I have complained about things on this forum and agreed with you in the past, but in this case you have absolutely no basis for your argument. Dio already explained to you the differences in prices is due to the exchange rate which makes total sense. We essentially pay the same amount for Item Shop items as the EU in terms of real money. Yes, your right, not in terms of diamonds, but WE PAY THE SAME IN TERMS OF REAL MONEY. And sorry to break it to you, but real world rules also have to be applied to RoM when real world currency is involved. It would be unfair if Diamond prices were the same because then Europe players would pay significantly more money than us for a certain Item Shop item.

There are plenty of things that RoM can improve on, but in this case maybe think about this situation logically instead of just trying to get everything you want.



This weekend the prices are over 110% more then the EU CS, that doesn't fit the argument.

$1=.75 euro.

So yeah you wanna throw a 20% increase in by all means but 110%? Also FA set prices not based on EU's CS, so were being told we get increases because the European economy? The ends don't justify the means. I get what you are saying but run the math yourself see what you get.

Kefkai

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Saturday, April 28th 2012, 5:28am

Quoted from "wenwenni;527780"

Regentego I have complained about things on this forum and agreed with you in the past, but in this case you have absolutely no basis for your argument. Dio already explained to you the differences in prices is due to the exchange rate which makes total sense. We essentially pay the same amount for Item Shop items as the EU in terms of real money. Yes, your right, not in terms of diamonds, but WE PAY THE SAME IN TERMS OF REAL MONEY. And sorry to break it to you, but real world rules also have to be applied to RoM when real world currency is involved. It would be unfair if Diamond prices were the same because then Europe players would pay significantly more money than us for a certain Item Shop item.

There are plenty of things that RoM can improve on, but in this case maybe think about this situation logically instead of just trying to get everything you want.


Uh no we don't pay the same thing, that's my point, the exchange rates for different items are different and it makes no logical sense why especially when there are items that are cheaper on the american side, if the itemshop prices were based on exchange rates then everything should be 130% more than the EU server.

We're under EU control at the moment so this shouldn't be too hard to do, and honestly I feel like the EU server should have some of our items (like exp/tp pots and abls on sale) and we should be able to buy their packages.

The EU servers are our 'brother' servers they're us, just on the other side of the pond, so when we're getting a better deal on some things it just means they're being ripped off.

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Saturday, April 28th 2012, 5:37am

Quoted from "Dionaea;527726"

Comparing the EU Item Shop and the US Item Shop Prizes as you did, will not work.

I did a quick check:

210 diamonds on US side cost 9.99 USD
200 diamonds on EU/Germany side cost 9.99 EUR
(outside of the current Diamond Fire offer)

Current exchange rate is 9.99 EUR = 13.23 USD

So unless I am not totally suffering from coffee lack, you got the better bargain here.

Take this into consideration and the prize differences turn out a bit different.

And on top of that, from the roughly 21 items you compared (not counting the packages), 2 are almost identical in diamonds (by 1 diamond difference), 8 are cheaper on US side and 2 rather popular ones do not exist on EU side on regular basis.

I fail to see the gouging and that is a pretty defamatory statement. Which is why i will change the thread title.

We gladly take suggestions from you how to improve the Item Shop in regards to offers and prizes.

But I would really appreciate if we could discuss on a fair, non-defamatory and constructive basis. So please go ahead and name changes you would like to see to the US IS.


Even though US servers recieve more diamonds than EU servers according to currency exchange rate, US servers dont have any diamond npc. I saw some EU players saying they buy 15 diamonds on different accounts and end up with more than 100 diamonds everyday. So there shouldnt be any increase of cash shop prices and US servers should recieve less diamond prices on items compared to EU.

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Saturday, April 28th 2012, 5:57am

I like this idea. :) I think it would be ok to have items cost the same *diamond price* for both EU and US, as long as Frogster can come up with a fair and practical price. And from there, if the staff feels that exchange rates have to factor in, they should be looking at the ratios for real life currency-to-diamonds. I'm not sure that it has ever made sense to have exchange rates factor into the cost of buying diamonds as well as the cost of buying the in-game items with the virtual currency. Sounds like a double whammy. You should only have to figure it in once.

It's a little weird now when you think about just diamond values. Pretend that you got some diamonds for free... like with surveys or at the diamond NPC (if you play on EU). It's free for you, didn't cost any money, but you have the diamonds, hurray! So now let's suppose you open the cash shop on the US server and Item A costs 60 diamonds. Maybe you also happen to know that Item A only costs 45 diamonds on the EU server. It...is...strange. @_@ A diamond is a diamond...an item is an item...and randomly the value is different? Uncanny.