Runes of Magic US / AU

Quoted

like we used to get all the time

Quoted from "Dionaea;533626"

I gladly forward your suggestions.

There is one point though I would like to address:



This is surely something that was part of the ongoing revamp process for sales strategies. We had users complaining that the diamond sales were too often, putting pressure on them to have to buy, feeling poked and pushed to buying, that sales are supposed to be special and not the new norm.

Which is basically indeed true, the sales used to be too often, rendering the regular price less accepted. A sale is supposed to be something special outside the norm and not the regular pricing.

I gladly forward that you wish for better diamond sales again more often as well as your suggestions and feedback for sales offers.

Quoted from "Dionaea;533626"

I gladly forward your suggestions.

There is one point though I would like to address:



This is surely something that was part of the ongoing revamp process for sales strategies. We had users complaining that the diamond sales were too often, putting pressure on them to have to buy, feeling poked and pushed to buying, that sales are supposed to be special and not the new norm.

Which is basically indeed true, the sales used to be too often, rendering the regular price less accepted. A sale is supposed to be something special outside the norm and not the regular pricing.

I gladly forward that you wish for better diamond sales again more often as well as your suggestions and feedback for sales offers.

Quoted from "ycavan;533636"

From what I remember on Reni, ppl were getting pissed because they'd buy dias @ 110% & then 2 days later, it'd be 130% or so.

Quoted from "Auros;533641"

I kinda sorta agree with Dion, the earlier sales were a little ridiculous. You would have had to be a fool to buy at normal prices when you could just wait a week for a sale. So, I bet there were very few buyers at regular prices which led to an inconsistent income stream. Business' typically like consistent income so they can plan accordingly...makes things simpler. With an occasional sale to spike interest. Their problem was what to do to recover from a bad sales plan. From the complaints here and in the other threads, my guess is the community of customers did not really buy into their solution, which was to cut back the frequency and the quality of their sales without an accompanying drop in base price. So the impression is, yes, we are getting less for our money.

They could have reduced the impact of this "impression" by a lowering of the base item prices, perhaps as little as 10%, perhaps more. Problem is they only went one way; like a one sided conversation, the other side feels left out.

Quoted from "regentego;533640"

Yeah but it's Reni, Reni loves to fight over anything, I've seen whole threads turn into people from Reni arguing. Plus Wiffo probably complained about too many sales.

Quoted from "regentego;533643"

Disagree strongly, they went from consistent income from sales to probably a reduction in revenue by 70%. I have always used the CS but you would need to drop it by 60% for me to buy at normal prices. Frankly that response from Dio is going to cause people to log off for good. Essentially saying "Sorry kids, its regular price from here on out"

I can just see people now reading that and going "Not up in here!"

Quoted from "KingCut;533648"

If people get more for their money they spend more.

theres a reason places like wallmart make so much. and its not by having a better product.

im sure if runes of magic players had a game free of basicly every problem a gamer could think of. and had proper customer support, they wouldnt mind spending more on the game.. but when u offer less and then charge more... yer doomed to fail... imagine if mcdonalds had $30 cheeseburgers.. would u see one in every neighborhood? sure they make more per burger.. but when yer selling 1 burger instead of 3000 per day then your not making more money yer making less.

Quoted from "Auros;533647"

I thought you were a businessperson? Almost by definition you cannot get consistent income from sales. I guess you could have a sale going 100% of the time, but then it wouldn't really be a sale then would it? Regardless, I see your number is 60%, whereas I stated 10% or more. Fine, your line in the sand is 60, for others it will be less. Would be nice if they tried it to see what the response would be.

Quoted from "Dionaea;533626"

I gladly forward your suggestions.

There is one point though I would like to address:



This is surely something that was part of the ongoing revamp process for sales strategies. We had users complaining that the diamond sales were too often, putting pressure on them to have to buy, feeling poked and pushed to buying, that sales are supposed to be special and not the new norm.

Which is basically indeed true, the sales used to be too often, rendering the regular price less accepted. A sale is supposed to be something special outside the norm and not the regular pricing.

I gladly forward that you wish for better diamond sales again more often as well as your suggestions and feedback for sales offers.