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flyingltj

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1

Monday, November 5th 2012, 1:18am

Clocks: Advanced technology beyond understanding

3 years in a row... 2 time changes per year.

Never once has Frogster ever came through for their customers and been able to adjust their clocks accordingly to the seasonal time changes for their US customers.

My suggestion to solve this issue? Be proactive. I have made several reminders on these forums as to the upcoming time changes. More proactive GM's and less dismissing community reminders would have eliminated this issue.

Do I believe my suggestion will be taken to heart? Not really, as twice a year this is a problem, and twice a year the community complains, and twice a year this problem is not solved.
--- Phoneface

ruisen2000

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Monday, November 5th 2012, 1:23am

Wait... so is siege going to start 1 hour late now, until our next time change?
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3

Monday, November 5th 2012, 1:28am

Quoted from "ruisen2000;576210"

Wait... so is siege going to start 1 hour late now, until our next time change?


Siege is an hour earlier than normal due to our timeshift.
They are incapable of changing the time while the server is running and have to do this during a maintenance. If they did this proactively, there would be 5 days of siege at 11pm eastern versus 2 days of siege at 9pm eastern if they do it this maintenance period.

I am waiting with bated breath to see if they can figure out which direction to change the clock.
A real sysadmin knows how to change the time.
If you make the same mistake while trying to make up for the previous one, you are doing something wrong.

As much as I'd love to say I offer consulting services, the scope of things broken is too large.

flyingltj

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4

Monday, November 5th 2012, 1:43am

Quoted from "sertet;576212"

Siege is an hour earlier than normal due to our timeshift.
They are incapable of changing the time while the server is running and have to do this during a maintenance. If they did this proactively, there would be 5 days of siege at 11pm eastern versus 2 days of siege at 9pm eastern if they do it this maintenance period.

I am waiting with bated breath to see if they can figure out which direction to change the clock.


It is not beyond reason to have a middle of the week maintenance, or in this case a "Saturday night" maintenance to correct the server clocks.
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5

Monday, November 5th 2012, 5:29am

i think a 1 hour earlier siege is a good thing espiecially for the east coasters.
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6

Monday, November 5th 2012, 5:30am

I could never figure that out either, normally things are set up to operate off server time, change the clock on the server and everything maintains it's regular setting.
On rom, I have no idea what clock they use, or if they use another event as a start point for timers, but adjusting server time has always messed up other things ever since I started to play.

7

Monday, November 5th 2012, 1:57pm

Its going to be okay there is only 1 more day left then sw will be back to normal time, we all know that ROM does maintenance on tuesdays and that this shouldn't be a shock for anyone. I am just happy that they allowed 5 days of normal time sw and 2 days of earlier sw instead of the past 5 day earlier and 2 day normal. Also EST person here and loving sw at current time.

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8

Monday, November 5th 2012, 2:00pm

Let's hope they can't figure out how to change it back... :) 9PM is much better then 10PM.

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9

Monday, November 5th 2012, 5:19pm

It works out weird for me because Im in AZ where we dont change time. Siege ends up going from 7pm to 8pm. I have tried to understand how the rest of the US goes back an hour yet siege for me goes forward an hour, I thought I figured it out once then I forgot.

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Monday, November 5th 2012, 7:14pm

I believe CGPGrey explains this whole +/- 1 hour mess we do every spring and autumn.

[video=youtube;84aWtseb2-4]http://www.youtube.com/watch?v=84aWtseb2-4[/video]
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Dionaea

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11

Monday, November 5th 2012, 9:00pm

Quoted

[COLOR=white !important]Never once has Frogster ever came through for their customers and been able to adjust their clocks accordingly to the seasonal time changes for their US customers.[/COLOR]


For the US servers it has been planned to reset the clocks with the next maintenance after the change took place, that will be tomorrow on Tuesday, the 6th of November. So no this is not a mistake, but to prevent additional downtime and since the next maintenance was only scheduled two days later, we rather chose that maintenance to adjust the clocks. Hope this information helps.

flyingltj

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12

Monday, November 5th 2012, 9:48pm

Quoted from "Dionaea;576275"

For the US servers it has been planned to reset the clocks with the next maintenance after the change took place, that will be tomorrow on Tuesday, the 6th of November. So no this is not a mistake, but to prevent additional downtime and since the next maintenance was only scheduled two days later, we rather chose that maintenance to adjust the clocks. Hope this information helps.



Since Frogster US & Frogster EU are supposed to be one big happy family under the Gameforge umbrella, you all sure do not treat this issue in the same manor. I guess its another thing to add to the US/EU inequality list. The following was posted on the ROM EU facebook page last week:

"On Sunday, 28th October 2012, all European Runes of Magic servers will be taken down for a short maintenance to adjust server times to account for daylight savings. Clocks will be pushed back one hour to reflect the transition from summer to winter.

Our servers will be taken down at 2:30 CET and will return approximately two hours later.

Important: The Siege Wars list will be cleared during the maintenance, re-registration is necessary in order to participate.

Your Runes of Magic team"

So why is it that the EU servers take special steps to maintain a smooth transition of the clocks and stay in contact with their players, while twice a year every year here it is an issue that jumps up and bites the rear end? Granted this particular time change is much less painful than the ones that go unaddressed on the other end of the calendar. But what irks me about this is that its has been an unaddressed issue for years.
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Dionaea

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13

Monday, November 5th 2012, 10:26pm

flyingltj, I can only give you the information that was given to me when I asked and I gladly forward your request that if this was possible for EU why was it not possible for US, my guess is that while the manpower was available on said weekend, it was not for this one, but that is a loose guess on my part so nothing official. However, we are talking about 2 days here and some users are actually glad to see the SW times changed slightly, if only for a few days, so it appears to me that we can manage to deal with the 2 days slightly different times ;) I will see if I can gather more information in regards to the matter.

14

Monday, November 5th 2012, 11:21pm

Quoted from "Dionaea;576284"

flyingltj, I can only give you the information that was given to me when I asked and I gladly forward your request that if this was possible for EU why was it not possible for US, my guess is that while the manpower was available on said weekend, it was not for this one, but that is a loose guess on my part so nothing official. However, we are talking about 2 days here and some users are actually glad to see the SW times changed slightly, if only for a few days, so it appears to me that we can manage to deal with the 2 days slightly different times ;) I will see if I can gather more information in regards to the matter.


I do appreciate your input and being brave and posting things sometimes. Buuuuuut, That doesn't help us any. We always get the same response to anything. Our servers have had nothing buy problems with the new zone and not being able to do the quests even. So a reset would have been a welcome thing on ANY US server. But back to what I was getting at, You are pretty much saying... that the man power they did have, got put on the EU server. Which tells us that.... we are less important. Just like everything. Put the US on the back burner while u treat the EU servers with tea and a crumpet. No worries. I'm sure the US populations know this already.

And Dionaea, don't take it personal. We know you are the middle man/woman. We know your hands are sort of tied. But just how long must one be in the middle before you either make moves to either help, or make room for someone else who will. We love ya, but this same ol "forward this to someone who doesn't care" stuff just sounds tacky and averting.

After all, this thread is just about a petty 1 hour time change; but u gave candy to my sister...why didn't I get any?

15

Monday, November 5th 2012, 11:25pm

Quoted from "Dionaea;576284"

...so it appears to me that we can manage to deal with the 2 days slightly different times ;)


Oh, no, we can't. It is a tragedy that deeply scars some people, causing sleepless nights, premature hair loss and inability for some men to achieve certain ... ahem... bodily functions. In the annals of history, this will go down as one of the greatest of all injustices, a tragedy, a calamity unrivaled by anything happening this, and perhaps even previous, century. Hah!
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flyingltj

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Monday, November 5th 2012, 11:49pm

Quoted from "vfwiffo;576292"

Oh, no, we can't. It is a tragedy that deeply scars some people, causing sleepless nights, premature hair loss and inability for some men to achieve certain ... ahem... bodily functions. In the annals of history, this will go down as one of the greatest of all injustices, a tragedy, a calamity unrivaled by anything happening this, and perhaps even previous, century. Hah!



So perhaps since Mr. Pink feels so strongly on this he could perhaps offer up his suggestion as to why this issue was taken seriously by the EU staff, and not giving two hoots about by the US staff?

After all, you feel strongly enough to troll, so you must have a valid opinion there, just lacking the proper sense to convey it unless directly asked. :cool:
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Dionaea

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Monday, November 5th 2012, 11:55pm

Quoted from "Theintrepid1;576291"



And Dionaea, don't take it personal. We know you are the middle man/woman. We know your hands are sort of tied. But just how long must one be in the middle before you either make moves to either help, or make room for someone else who will. We love ya, but this same ol "forward this to someone who doesn't care" stuff just sounds tacky and averting.

After all, this thread is just about a petty 1 hour time change; but u gave candy to my sister...why didn't I get any?


Please, let's not forget I am a CM not a member of IT, QA, Game Improvement or Development. My role indeed is to bring you information and to give feedback and information from the playerbase to the departments who actually work on improvement, development and bug fixing.

And while I personally sometimes wish I could just fix a bug or reset a server with one mouseclick, I can not. There is no averting in that ;)

Sorry to hear you were missed when we handed out goodies during the event. There were three of us and we tried to catch everyone, but on each server we had quite the crowd :/

And please do not think you are less important. Like I said, I have no information right now as to the why it was possible for EU and not for US. I will forward that this made you feel like the unwanted step-child, which I can only say you are not! I am sure there were good and most likely technical reasons for the decision to use the next regular maintenance on US for the time adjustment.

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18

Tuesday, November 6th 2012, 12:17am

I do not think he meant his actual sister. Metaphorically, the EU got something and the US did not....so some of us feel slighted. Not me, IDC, this is not on my list of things that need to be fixed right away. However, it does add to the general feeling of being ignored...

19

Tuesday, November 6th 2012, 1:46am

Cool video, I didn't watch it.

Anyhow, you adjust yourself to the 1 hour shift twice a year....you can't adjust yourself to siege an hour earlier....for 2-3 days. Did you have this thread in mind, just waiting for their "screw up" so you can post it.

Thread which is sad, remains sad.

20

Tuesday, November 6th 2012, 9:56am

Quoted from "Auros;576298"

I do not think he meant his actual sister. Metaphorically, the EU got something and the US did not....so some of us feel slighted. Not me, IDC, this is not on my list of things that need to be fixed right away. However, it does add to the general feeling of being ignored...


yeah that's what I meant. And yeah, i don't really care about the situation much either. I was more off put by what was said. All water under the bridge, I suppose.