Runes of Magic US / AU

Quoted from "Lemonater;584252"

Yeah, customer service, as poor as tis, really do be needin customers callin em up fer all their guild pages ter be verified, an their alts, an their alts alts.....

Me knoweth that yer response tis merely an effort ter head off their bad support, so surely customer service would take notice o this post first? Or do we really haver ta get so down an dirty wit em, GMs?

Lemon

Quoted from "tmblake09;584254"

Good god, this is not pirates101.

Anyways, the OP's post is good avice as this just happened to Zidlef's son's guild. Since support seems to be getting more and more picky about what DOES constitute proof of something (probably due to the numerous code blips and failures that their game has), best to be proactive. We all play this game and we all know that SOMETHING will happen. It's inevitable. Take the OP's advice and stay a step ahead of the bugs and the usually unhelpful support team.

You all remember the chest fiasco right? Where we were told to take screenshots but then those screenshots weren't proof enough and the wonderful support team had an out-of-date database? Wonderful times. Stay a step ahead and hopefully the damage done by something like that will be minimal. Or they'll start saying written proof from their support team doesn't count either. I'm banking on that happening.

Quoted from "RoMunited;584255"

I think the support is going to spit in your food the next time you order :3

Quoted from "zidlef;584258"

Hey Kalvan you can close my threads on the forums all you want, The fact of the matter support is not responding, is there still people working in that departement?? if they are , they are useless. I bought back the page to get my stuff back, if anyone waits for support from gameforge, you will die of old age. Players on the forums are the best source of information apparently. No response from Support, GM's and CM's are good to close threads and hope we go away and leave our issues be. Great way to do business.

Can we have a Canadian or American publisher buy them out and make this game what is was meant to be please : FUN

TYVM

Quoted from "zidlef;584260"

There is my video of that lost bank page, might help others to get them back since we have no answer from Gameforge.

http://www.youtube.com/watch?v=_CkEppn0bEk&feature=youtu.be

Hope my english is not too bad and understandable ;-)

Quoted from "Kalvan;584264"

As I said in my closing message in the other thread, only Support can help with the missing guild bank page issue.

As Friendly has said, it will help considerably if the guild leader submits the ticket. Since your son is the guild leader, he should be the one submitting the ticket and asking that Support reimburse the guild for the expense of having to re-buy the bank page, if that's at all possible. Asking, not demanding.

Quoted from "Kalvan;584264"

Asking, not demanding.

Quoted from "Kalvan;584264"

As I said in my closing message in the other thread, only Support can help with the missing guild bank page issue.

As Friendly has said, it will help considerably if the guild leader submits the ticket. Since your son is the guild leader, he should be the one submitting the ticket and asking that Support reimburse the guild for the expense of having to re-buy the bank page, if that's at all possible. Asking, not demanding.

Quoted from "Kalvan;584264"

As I said in my closing message in the other thread, only Support can help with the missing guild bank page issue.

As Friendly has said, it will help considerably if the guild leader submits the ticket. Since your son is the guild leader, he should be the one submitting the ticket and asking that Support reimburse the guild for the expense of having to re-buy the bank page, if that's at all possible. Asking, not demanding.

Quoted from "RoMunited;584255"

I think the support is going to spit in your food the next time you order :3

Quoted from "Kalvan;584292"

I'm not in charge of hiring staff. I'm not in charge of much of anything, for that matter. But if you want to help out, send a PM to Cernunna about becoming a Mentor.

Quoted from "Kalvan;584292"

So many Disturbed people here, and none who should be directly involved with Support on this issue.

Zid, I've already responded to you in a PM.

RoMUnited, there is a thing called "common courtesy". While you may be angry, directing that anger towards someone who is in a position to help you doesn't make them move more quickly or be disposed to be particularly helpful.

Timthum, your post/complaint regarding your password reset is off topic and I won't address it. As I said in the above paragraph, leave your anger at the door when dealing with Support, or anyone else who might be rendering assistance, and you'll have an easier time with things. Besides, screaming on the forums might make you feel better, but it accomplishes nothing else.

I'm not in charge of hiring staff. I'm not in charge of much of anything, for that matter. But if you want to help out, send a PM to Cernunna about becoming a Mentor.

Quoted from "timthum;584282"

and as for asking and not demanding.........good luck with that my friend people are fed up with asking,asking gets nothing accomplished.