Runes of Magic US / AU

Quoted from "zidlef;587594"

Rustyx you are the most optimistic person playing this game, loll. They have no clue what went wrong and how to fix it.

Quoted from "Jeania;587583"

that's fine, i hope ya'll enjoy siege with a grand total of 5 guilds playing

Quoted from "RoMage;587528"

Sorry, but that just does not make any sense. Announcement that server (any one) is down, expected time when is going to be fixed and short explanation on what is going on would be greatly appreciated. What do you think where people should go to figure out what's going on - on the forum or on the server? After Zid's posts, I would be scared for too many new forum members... :p

Even this is game, you should take your job as business, and I am sure that GF would not appreciate too many unhappy customers. Last time I contacted them, they disagreed with (then Frogster EU) support decision, wonder, should we contact them again and ask them if this is the way customers should be treated?!

Quoted from "Cernunna;587557"

Actually, effervescent, I didn't state that we found out about the servers being down at 22.00 (the link I am referring too is not a Gameforge one, but a general one - it was just to give a point on the situation). Sorry if I was unclear on that.

Actually, on the contrary, what I was pointing out when I said "Sunday night" is that by the time the reports got to us (the first reports I got through Mentors were at 03:22 AM, Berlin time), people were sleeping - so there was nothing else to do than wait for the morning to come.

Yes, time zones don't help, I think we all agree on this. I was just trying to explain - not excuse - the delay in the first announcements (which seems to be one of the most most recurring compaints about this situation, and rightly so).

EDIT: I forgot to state one important thing: as with all mistakes, there are lessons to be made and we have already proceeded to some changes in order to avoid this kind of situation in the future.

Quoted from "saum02;587602"

Pink hat,
I work in IT now. I have never had a problem taking 30 secs every hour or so to update the client on a problem. Even when they are angry that goes along way. Its something my techs & I consider part of support. "even if the client doesnt understand the issue we still tell them the problem" I'm betting your exp was the same. keeping your clients informed is simply part of the job.

Quoted from "Alecvisable;587592"

Yep, You guys wont see the servers up for about a week lol.

Quoted from "vfwiffo;587600"

It is not about being optimistic, it is about working in IT and having some experience with solving IT problems. I can tell stories about how expired security certificate embedded deeply withing LDAP server has disabled logins for over 2 days; or how a broken piece of logic in patient registration system made the system fail intermittently. You know how long it took to fix that one? Over two months. Now, mind you, I understand that registering patients for medical care is far less crucial than having game server up. Still...

Quoted from "CharlieBananas;587601"

Not saying other servers won't enjoy you. We just don't want you.

Quoted from "mrmisterwaa;587612"

What? No! RUNES OF MAGIC MEANS EVERYTHING. I REFUSE TO GO OUTSIDE.

vfwiffo, people don't bother to consider that GF staff are actually people too because clearly everyone on these forums are engineerings, lawyers, rocket scientists and super techies.

Quoted from "mrmisterwaa;587612"

What? No! RUNES OF MAGIC MEANS EVERYTHING. I REFUSE TO GO OUTSIDE.

vfwiffo, people don't bother to consider that GF staff are actually people too because clearly everyone on these forums are engineerings, lawyers, rocket scientists and super techies.

Quoted from "xtina66;587616"

Coming from someone who has a server that is up and operational

Quoted from "saum02;587614"

If im going to post what C posted, basucally informing my clients that their product will be unavailable for 24 hours or more....

I think a little more than a "Were working on it" post is going to be required.

Quoted from "mrmisterwaa;587612"

What? No! RUNES OF MAGIC MEANS EVERYTHING. I REFUSE TO GO OUTSIDE.

vfwiffo, people don't bother to consider that GF staff are actually people too because clearly everyone on these forums are engineerings, lawyers, rocket scientists and super techies.

Quoted from "xtina66;587615"

Lets all go to Artemis......After all just because they dont want us doesnt mean we dont want them

Quoted from "mrmisterwaa;587619"

You kind of missed the point.

People just need to calm down and find something else to do. Whining on the forums doesn't speed up the process of the servers getting back up. It only frustrates you and everyone else.

Quoted from "Jeania;587624"

lol when i said to Artemis and Govinda i was wrong, we should put both Reni and Osha on Artemis let's flood the server xD

Quoted from "vfwiffo;587622"

Neither are CMs, frankly. None of the CMs were techies, not even Swag. The broken telephone symptoms become too much, and the possibility that your message will be misinterpreted, causing greater harm than good, is significant.