Runes of Magic US / AU

Quoted from "vfwiffo;587622"

For clients with a clue about the underlying architecture and organization, sure. But, most of us here are not.

Neither are CMs, frankly. None of the CMs were techies, not even Swag. The broken telephone symptoms become too much, and the possibility that your message will be misinterpreted, causing greater harm than good, is significant.

You do have to admit though that in the FA days, we had status updates that were more than just a vague "we're working on it, no ETA." I remember Swag and several of the GMs frequenting the forums during the crashes that we used to have somewhat often on certain servers, and they'd give us little tidbits of info as they obtained it, letting us know what to expect whenever the servers got fixed.

I remember more than once, being reassured that character data was intact during these downtimes. They'd tell us if they thought a rollback would happen, and if so, how big it would be. Even that bit of info would be enough to placate some of this dread a lot of people are feeling. There's never been an issue that required any server to be down for ~40 hours (at the earliest), so asking for a bit more in-depth information really isn't asking too much, in my opinion. They have to have at least some inkling of what's happened by now.

It looks like one of two things: a.) Gameforge is just clueless and has no idea what is wrong, resulting in the downtime being so long, or b.) Something major has happened to these servers, and we need to be worried about what state they'll be in when they come back up, unless told otherwise.

Yes, I get that they're busy, but taking 5-20 minutes to relay some very dumbed-down progress updates to us really isn't going to affect a 40+ hour downtime very much. Just saying.

So what sort of compensation can we expect or will the anticipation of it just drown upon us realizing osha and reni have been wiped clean.

Either way this is pathetic.

Everyone should just reroll Artemis and be one big happy family.

Quoted from "Stickingit;587633"

So what sort of compensation can we expect or will the anticipation of it just drown upon us realizing osha and reni have been wiped clean.

Either way this is pathetic.

Doubt anything...

Quoted from "effervescent;587631"

You do have to admit though that in the FA days, we had status updates that were more than just a vague "we're working on it, no ETA." I remember Swag and several of the GMs frequenting the forums during the crashes that we used to have somewhat often on certain servers, and they'd give us little tidbits of info as they obtained it, letting us know what to expect whenever the servers got fixed.

Don't substantially disagree. Swag was more techie, and so could convey information without it being corrupted. Understanding both technology and user base allowed for more interactive communication without having to interrupt the techies with every little thing or acting like broken telephone.

There thing about it is that I think he formulated his own messages based on his understanding. Without that, you have to go with either "working on it" or constant interruption of tech people.

Quoted

I remember more than once, being reassured that character data was intact during these downtimes. They'd tell us if they thought a rollback would happen, and if so, how big it would be. Even that bit of info would be enough to placate some of this dread a lot of people are feeling. There's never been an issue that required any server to be down for ~40 hours (at the earliest), so asking for a bit more in-depth information really isn't asking too much, in my opinion. They have to have at least some inkling of what's happened by now.

Very often, they don't know. Assuming data corruption (and I am NOT saying we have that), it is usually something that you don't know if it is fixable or not until you fix it and see if you succeeded or failed. Yes, they can give their estimate about likelihood of success, and as a tech support people talking to a rational client, that is what I would do. I just see enough irrationality here for them to opt out of this type of communication, which is what I was trying to discourage. ALas, for every person who appreciates honest assessment about the problem there are dozen of "fly off the handle" types.

Quoted

It looks like one of two things: a.) Gameforge is just clueless and has no idea what is wrong, resulting in the downtime being so long, or b.) Something major has happened to these servers, and we need to be worried about what state they'll be in when they come back up, unless told otherwise.

Basically agree, although I would not use word clueless. In my experience, 90% of the solving the problem is understanding exactly what goes wrong. Usually finding solution is relatively simple unless you have to unscramble the database. Problem is not.

Quoted

Yes, I get that they're busy, but taking 5-20 minutes to relay some very dumbed-down progress updates to us really isn't going to affect a 40+ hour downtime very much. Just saying.

Would like to see that as well, but ultimately, it does not bring the servers online any faster. It does not even alter anything at that point, since there is no way we, the player, can use the information to alter anything. What can alter something for us is ETA, so we are not waiting for something that is not coming. That ETA was released, with the usual caveat that it is "E".

and in this case the "E" stands for Eventually..... maybe

rc: 5639886

Go go you silly rominites

So... Powers that be... Since about 1/3rd of your North American customers are unable to access their characters in your product, and will not be able to access your product for several more days, why not share the cause with us?

You say you've learned from this.

Consider this putting your money where your mouth is, and tell us what you've learned.

Over 1 full work day into trying to correct this issue with no ETA till a fix other than its estimated to not be till after maintenance window... What is known at this point?

Read alot of what has been said today. Gameforge has to do something to restore customer confidence in their product. I love this game, but beginning to think that my patience is wearing very thin. I agree with flyingltj, do something to prove ur loyalty to US! Show me that I should put my time/money into this game.

I have got to say, I'm pretty disappointed. It would be nice to get some humor atleast from Gameforge about our Hamsters having cardiac issues or something of the sort. Status updates are good, if there is an end in sight. It may be that they are fixing some broken quests, broken NPCs, possibly fixing Hackman, or our server might have fried. We literally have no idea what to expect. Telling us something is always better than nothing at all. Gameforge, time to put that Twitter account to some good use (BTW, this is actually the only use of Twitter I'd actually approve).

The other servers that are still running would be all about temporary mergers if it was them that wasn't able to play. We all want to play.


However, there is nothing we can do about it. If you don't like it you have 24 hours to find a new game that you do like. But, every game will have its issues. There is no game out there that has not had server issues at one point. It is just the way things are.

yeah, hate ppl complaining about something, and they won't move on...

on other note, i want to have a compensation for our servers to be down for that long...

Quoted from "shampton1972;587647"

If you don't like it you have 24 hours to find a new game that you do like.

If it takes you 24hours to find a better game then your doing something wrong.

Quoted from "marcelcrazy2;587651"

yeah, hate ppl complaining about something, and they won't move on...

on other note, i want to have a compensation for our servers to be down for that long...

Me too. I want to be compensated with (censored) from a bunch of my housekeepers, who keep flirting with me, but won't go all the way.

Quoted from "vfwiffo;587657"

Me too. I want to be compensated with (censored) from a bunch of my housekeepers, who keep flirting with me, but won't go all the way.

Like a tease do ya? rofl

Awww I got all excited when I got home from work, checked http://www.mmoserverstatus.com/runes_of_magic and saw that Reni was showing as being Online. Of course it says "Maintenance" in the game but I guess that's some progress. Osha is still completely offline atm.

Just looked at http://www.gameserverstatus.com/runes_of_magic_server_status and it shows reni is now up, or has been up for about 25 minutes.....

So hopefully that is a good sign that they figured out what was going on, and maybe Osha will be up soon.

If not its gonna suck just for Osha.... which is where all my toons are....LOL

Guess i was wrong someone else posted right before me.....LOL... so neither server is up ;-(

Quoted from "Choralone42;587668"

Awww I got all excited when I got home from work, checked http://www.mmoserverstatus.com/runes_of_magic and saw that Reni was showing as being Online. Of course it says "Maintenance" in the game but I guess that's some progress. Osha is still completely offline atm.

Hmmm... that does look like progress. Here is hoping. If Osha shows in maintenance next, I bet they are close to fixing it.

It shows Osha up as well now

Quoted from "saum02;587673"

It shows Osha up as well now

Osha also went to maintenance, not up. But promising.