You are not logged in.

Servers down?

Applications: [GameMaster: OPEN] | [Volunteer Testers: OPEN]


This forum will be permanently shut down on Friday 13.07.2018
Please copy or save all important information from old forum before they will be deactivated
We have moved to new board. https://forum.runesofmagic.gameforge.com/Come join us.

CammoXD

Professional

Posts: 746

  • Send private message

141

Monday, February 4th 2013, 11:04am

Quoted from "BenTAxeL;587497"

Morning Cernunna :D

This thread is so lol not so funny when it happens to them, the moved to the Au forums pure gold.

All hosted in the same room run by the same company moderated by the same people, if they could Im sure they'd merge the forums and add Thalia to the siege arena rosters too.


Except we were only offline for 6 hours....they are still out of action almost 13 hours later >.>
Cammo (82 M/82 W/82 R) 116,147 unbuffed Matk :D (95k pa - r/m)
Livia (82 P/77 K/75 S) wisdom O.o wtf is that...
~~ retired - Thanks to gameforge for that. ~~

BenTAxeL

Intermediate

  • "BenTAxeL" has been banned

Posts: 510

  • Send private message

142

Monday, February 4th 2013, 11:51am

Quoted from "CammoXD;587499"

Except we were only offline for 6 hours....they are still out of action almost 13 hours later >.>


Yes, but we are all handled by the same person. The one that walked into her office this morning and replied on the forums from what I can guess being briefed about the situation as she walked in the door.

There is 1 CM appointed to all our server group and she would have been at home sleeping when the servers went down.

Oh and yes we were only down for 6 hours, but it took 4 - 5 days? to get any form of response from Gameforge

CammoXD

Professional

Posts: 746

  • Send private message

143

Monday, February 4th 2013, 12:13pm

Quoted from "BenTAxeL;587502"

Oh and yes we were only down for 6 hours, but it took 4 - 5 days? to get any form of response from Gameforge


We got a response? I didn't think we had any at all.... And if we did then isn't your Sig lying? :P
Cammo (82 M/82 W/82 R) 116,147 unbuffed Matk :D (95k pa - r/m)
Livia (82 P/77 K/75 S) wisdom O.o wtf is that...
~~ retired - Thanks to gameforge for that. ~~

BenTAxeL

Intermediate

  • "BenTAxeL" has been banned

Posts: 510

  • Send private message

144

Monday, February 4th 2013, 12:17pm

Yes that Grey Eminence fellow that was trying to pin in all on our internet connection and that the notes about transfering the server had been misplaced or something to that general effect.

As for my sig, my wallet has retired and you'd be lonely without me there :D

RoMage

rustyx is lame rogue

Posts: 2,694

Location: web

Occupation: DB Admin

Mood: Unsure

  • Send private message

145

Monday, February 4th 2013, 1:17pm

Quoted from "Cernunna;587496"

Actually, there was an announcement made here.

Our teams are still working on the issue.

Sorry for the inconvenience and thanks for the patience.


That is what, almost 12 hours after servers went down, and that is still not on US home page.

Please add this to HP.

zidlef

Sage

Posts: 3,419

Location: Canada

Occupation: Company owner

Mood: Love

  • Send private message

146

Monday, February 4th 2013, 1:24pm

Quoted from "Cernunna;587496"

Actually, there was an announcement made here.

Our teams are still working on the issue.

Sorry for the inconvenience and thanks for the patience.



Well sorry, [censored], maybe letting us know if you are merging servers, hardware or software issue. As a customer we deserve a better answer than f-off we do not care. Is it that hard to just let customer know what is happening? You have the same indifferent comments as support service if i dare call it that. 1 1/2 month for a no settlemement of an issue, with fraps and screenshots, sad.

And now this, well great way to run a company guys.

K/P/S/M/W 98/98/98/98/98
Disturbed guild leader on mithras :thumbsup:
BTW i do live under a bridge, i am Green, i can dish it out as good as i get
There are no better server than Reni, best place to be!!!!!

Huston

Beginner

Posts: 23

Location: ohio (michigan sucks)

  • Send private message

147

Monday, February 4th 2013, 1:40pm

Quoted from "zidlef;587512"

Well sorry, that is a sorry arse comment, maybe letting us know if you are merging servers, hardware or software issue. As a customer we deserve a better answer than f-off we do not care. Is it that hard to just let customer know what is happening? You have the same indifferent comments as support service if i dare call it that. 1 1/2 month for a no settlemement of an issue, with fraps and screenshots, sad.

And now this, well great way to run a company guys.


Well just think zidlef. if Wal-mart or any other major company were run this badly, they be out of business

and why is reni still down? did someone blow up the server? did you guys trip over the power cord? blow a fuse? what is going on? if you can't tell us can you copy all of our characters to a different server because 12 hours down is ridiculous.


on a side note: wts pitchforks 10 mil each :P
I have come to the conclusion that people are stupid (in general you have 1 smart person for every 19 stupid people)

R.I.P Amelia. miss ya couz :( 6/14/95-7/7/11

ycavan

Professional

Posts: 1,205

  • Send private message

148

Monday, February 4th 2013, 1:46pm

My guess is since there are no IT personnel left in the US, they're probably flying someone from Germany to Florida. Those cross-Atlantic flights take a bit of time.

Cernunna

<span style="color: blue! important;"><b>Community Manager</b></span>

  • "Cernunna" has been banned

Posts: 89

  • Send private message

149

Monday, February 4th 2013, 1:48pm

Hello zidlef,

I was just pointing out to the announcement that has been made on the forums, for the players to have a place where all updates will be gathered. This is in no way a "we don't care about you" comment, it is just an informative one.

The servers are currently down due to technical issues and our teams are working on it, as has been said in the announcement - so, no server merge, no.

Finally, I would like to remind you to stay polite and constructive in your comments. So far it hasn't been much the case in this thread.

Thank you for your attention.

RoMage> I am aware that the downtime is affecting many players. However, when it is affecting some servers and not others, we prefer focusing on the announcements and updates on the forums and the Social Media - website announcements are there for announcements related to all the servers.

BenTAxeL

Intermediate

  • "BenTAxeL" has been banned

Posts: 510

  • Send private message

150

Monday, February 4th 2013, 1:49pm

Quoted from "zidlef;587512"

Well sorry, [censored], maybe letting us know if you are merging servers, hardware or software issue. As a customer we deserve a better answer than f-off we do not care. Is it that hard to just let customer know what is happening? You have the same indifferent comments as support service if i dare call it that. 1 1/2 month for a no settlemement of an issue, with fraps and screenshots, sad.

And now this, well great way to run a company guys.


You seem to expect alot from the same people the bought this response regarding transfer a server halfway across the world

http://forum.us.runesofmagic.com/showthr…ll=1#post584875

There will be no discussion, compensation or anything more than server is fixed go play whenever that may happen to be. I would honestly be shocked if you guys got anything more from Gameforge.

RoMage

rustyx is lame rogue

Posts: 2,694

Location: web

Occupation: DB Admin

Mood: Unsure

  • Send private message

151

Monday, February 4th 2013, 1:52pm

It is harder and harder to find people who know how to program C64. :D

I just wonder how much of a roll back we will get, days or weeks??

And speaking of business, I worked last Saturday, simple re-networking of whole network. Planned to be done by noon and go home, 3 hours later was rounding it up. Had to let everyone know that they will be offline for another 3 hours. If I just had them wonder what's going on, I would be fired long time ago...

RoMage

rustyx is lame rogue

Posts: 2,694

Location: web

Occupation: DB Admin

Mood: Unsure

  • Send private message

152

Monday, February 4th 2013, 1:59pm

Quoted from "mnkmurphy885;587325"

Heheheh. The trailer park wins!

Greenthing got on and said the Osha server gerbil died.

Reply from world:

"Palenque doesn't even have a gerbil. They run us off one AAA battery."


Hey dude, your mailbox is full and you did not answer any spam yesterday from fishy toons on your server.... :D

aardvark3

Professional

Posts: 866

Location: reni server

Occupation: retired

  • Send private message

153

Monday, February 4th 2013, 1:59pm

I wonder if the same group of IT people trying to solve this problem were working on the blackout at the Super Bowl? It is just a shame that the problem took place on a weekend when it is the only time that people have to spend an extended time playing the game.

zidlef

Sage

Posts: 3,419

Location: Canada

Occupation: Company owner

Mood: Love

  • Send private message

154

Monday, February 4th 2013, 2:01pm

Quoted from "Cernunna;587515"

Hello zidlef,

I was just pointing out to the announcement that has been made on the forums, for the players to have a place where all updates will be gathered. This is in no way a "we don't care about you" comment, it is just an informative one.

The servers are currently down due to technical issues and our teams are working on it, as has been said in the announcement - so, no server merge, no.

Finally, I would like to remind you to stay polite and constructive in your comments. So far it hasn't been much the case in this thread.

Thank you for your attention.

RoMage> I am aware that the downtime is affecting many players. However, when it is affecting some servers and not others, we prefer focusing on the announcements and updates on the forums and the Social Media - website announcements are there for announcements related to all the servers.



Well maybe if someone would show us they care about the players and gave us that answer like a day ago, it would have been useful. Nobody from Gameforge, on Facebook, forums, website or anywhere, were trying to re-assure the community. Been here for so long, lost so many things from the people running this game. And never got anything back, EVER!!!!. My sons got the f-off from his ticket after having Fraps a known issue and that you guys cannot reproduce the error that occured, but if we need help, we will contact you, sad. 1 1/2 month and still no help and no support.


No information is not helping the case of players who are always left in the dark ;-(. Misinformation is 100% worst, made up comments that leave everyone with more questions than answers.


Sorry if i have been not so polite, but Gameforge should learn to work on their people skills or the very least, customer skills.

TYVM

K/P/S/M/W 98/98/98/98/98
Disturbed guild leader on mithras :thumbsup:
BTW i do live under a bridge, i am Green, i can dish it out as good as i get
There are no better server than Reni, best place to be!!!!!

1stfaze

Intermediate

Posts: 341

  • Send private message

155

Monday, February 4th 2013, 2:15pm

Quoted from "zidlef;587522"

Well maybe if someone would show us they care about the players and gave us that answer like a day ago, it would have been useful. Nobody from Gameforge, on Facebook, forums, website or anywhere, were trying to re-assure the community. Been here for so long, lost so many things from the people running this game. And never got anything back, EVER!!!!. My sons got the f-off from his ticket after having Fraps a known issue and that you guys cannot reproduce the error that occured, but if we need help, we will contact you, sad. 1 1/2 month and still no help and no support.


No information is not helping the case of players who are always left in the dark ;-(. Misinformation is 100% worst, made up comments that leave everyone with more questions than answers.


Sorry if i have been not so polite, but Gameforge should learn to work on their people skills or the very least, customer skills.

TYVM

tl;dr u still playing nuff said a.k.a THEY WIN MWAHAHAAA

zidlef

Sage

Posts: 3,419

Location: Canada

Occupation: Company owner

Mood: Love

  • Send private message

156

Monday, February 4th 2013, 2:18pm

Which Miami server provider company is Gameforge using? tyvm

K/P/S/M/W 98/98/98/98/98
Disturbed guild leader on mithras :thumbsup:
BTW i do live under a bridge, i am Green, i can dish it out as good as i get
There are no better server than Reni, best place to be!!!!!

shampton1972

Beginner

Posts: 12

  • Send private message

157

Monday, February 4th 2013, 2:21pm

So what your saying is the game is still down and you still dont know what the problem is and you still dont know when it will be up and running again? hmmmm
Bride - 77 Priest/ 58 Scout

effervescent

Professional

Posts: 969

  • Send private message

158

Monday, February 4th 2013, 2:33pm

Osha and Reni have been down for over 15 hours now, and there's still nothing more than "It's being worked on, no ETA, sorry." Seriously?

I get that there's a lot of whining on this forum a lot of the time, but this is simply unreasonable. At the very least you could be letting us know what kind of issue it is, or whether or not we should expect rollbacks or just plain missing items (/housemaids/chests). Going this long without more than two sentences of vague information is beyond ridiculous. Why exactly do we even have a CM now, considering there's been no communication to the US playerbase since the only good GMs we had left? You do realize what the "C" stands for, right?

I don't usually write serious rants about any games, but the way the US/AU playerbases are being handled lately is disgusting.

Back when something like this happened while Frogster US was in charge, they kept us updated and would reassure us during long downtimes that character data hadn't been lost. I know we all complained a lot back when Frogster was here too, but turns out the grass really isn't greener on the other side.

Formerly Catorii, D/S/M of Faction.

vfwiffo

Rustypedia

Posts: 3,364

Mood: Blink

  • Send private message

159

Monday, February 4th 2013, 2:39pm

When I worked in dealing with tickets on one of the project I dealt with, the level of communication with customers depended on how reasonable they were. If they were sane, reasonable, civil people, they got updates and explanations of what I was working on, tailored to their ability to understand the technical details. If they were not, they got the "continuing to work on it" type updates. And there were a few where I was told not to talk with them at all.

I wonder what category we are in right now?

There is a Russian proverb that roughly translates to "don't show work-in-progress to a fool". For some reason it comes to mind.
-- Rustyx --- 92R / 92S / 92M on Reni (Guild KnightShift). Yes, running the new FOTM R/M, cause I am not elf enough to be WD/S.

Oh, and people who have more than 3 classes are clinically insane.

RoMage

rustyx is lame rogue

Posts: 2,694

Location: web

Occupation: DB Admin

Mood: Unsure

  • Send private message

160

Monday, February 4th 2013, 2:40pm

Quoted from "Cernunna;587515"

RoMage> I am aware that the downtime is affecting many players. However, when it is affecting some servers and not others, we prefer focusing on the announcements and updates on the forums and the Social Media - website announcements are there for announcements related to all the servers.


Sorry, but that just does not make any sense. Announcement that server (any one) is down, expected time when is going to be fixed and short explanation on what is going on would be greatly appreciated. What do you think where people should go to figure out what's going on - on the forum or on the server? After Zid's posts, I would be scared for too many new forum members... :p

Even this is game, you should take your job as business, and I am sure that GF would not appreciate too many unhappy customers. Last time I contacted them, they disagreed with (then Frogster EU) support decision, wonder, should we contact them again and ask them if this is the way customers should be treated?!