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gigilomann

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  • "gigilomann" started this thread

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1

Friday, March 8th 2013, 5:22pm

No replies to tickets..

Not sure if talking about tickets is against ToS, if it is stop me, but I put in a couple tickets about a quest problem I'm having on my alt, and still have yet to get a reply, not even an automated "we're looking into it" response, if you can get back to me would be much appreciated.
For you to live or die is in my hands, In Gigi we trust.

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zidlef

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Friday, March 8th 2013, 5:25pm

MOUHAHAHA I BROKE IT!!! you are mine now GIGI loll ;-)

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gigilomann

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3

Friday, March 8th 2013, 5:29pm

Quoted from "zidlef;591985"

MOUHAHAHA I BROKE IT!!! you are mine now GIGI loll ;-)


Lol, the quest itself isn't broke, I screwed upon the getting keyed for DL (sharladees documents, turned in quest without right clicking old map or wrinkly page, as to where i never notcied them in my Bp) and was wondering if there was a way they could still key me for DL as to where it wont let me in and new sharladees documents wont give the items i need b/c i allready did the quest.
For you to live or die is in my hands, In Gigi we trust.

-"Retired as one of the best, Will always be remembered for KT, RT->RT Dia, and GCH"- -Palenque- -XxXGigilomannXxX- -P/K/S-

zidlef

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4

Friday, March 8th 2013, 5:42pm

did you try dropping the quest and taking it back again? maybe it would work

K/P/S/M/W 98/98/98/98/98
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BTW i do live under a bridge, i am Green, i can dish it out as good as i get
There are no better server than Reni, best place to be!!!!!

karmakarma

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Friday, March 8th 2013, 5:50pm

even if you turned in the quest you should still be able to kill sharleedah again and pick up the documents even though its not for the quest
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timthum

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6

Friday, March 8th 2013, 6:05pm

Quoted from "gigilomann;591983"

Not sure if talking about tickets is against ToS, if it is stop me, but I put in a couple tickets about a quest problem I'm having on my alt, and still have yet to get a reply, not even an automated "we're looking into it" response, if you can get back to me would be much appreciated.


minimum 7 days to get a response for me.i think you can still right click the documents to get the map to click on
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Kroagnon

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7

Friday, March 8th 2013, 6:16pm

Quoted from "gigilomann;591986"

Lol, the quest itself isn't broke, I screwed upon the getting keyed for DL (sharladees documents, turned in quest without right clicking old map or wrinkly page, as to where i never notcied them in my Bp) and was wondering if there was a way they could still key me for DL as to where it wont let me in and new sharladees documents wont give the items i need b/c i allready did the quest.

Go and speak with Apat at the Dimarks Camp. He'll give you a quest that takes you back to Diloss and he will give you "Surprise Zurhidon" which will grant you access.

Amberwave

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8

Friday, March 8th 2013, 6:41pm

I have had a ticket in since last Friday, for an item that was lost in the mail, I have checked the status everyday and its status has not changed.

CharlieBananas

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9

Friday, March 8th 2013, 10:15pm

I have also had a ticket in for a significant amount of time and no reply.
I know of someone who has 3 seperate tickets and is not getting any replies. I thought it was just us.

CharlieBananas

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10

Sunday, March 10th 2013, 3:50am

Bump.
I can't bump threads? Sue me.
My ticket is important and this is a serious topic.

RoMunited

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11

Sunday, March 10th 2013, 3:55am

Quoted from "CharlieBananas;592214"

Bump.
I can't bump threads? Sue me.
My ticket is important and this is a serious topic.


You are kinda furthering discussion about the topic...green light imo...too bad my text isn't the same color :P

CharlieBananas

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12

Monday, March 11th 2013, 5:48am

This is an important topic. Why are we not getting any replies on tickets.

Reynaldus69

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13

Thursday, March 14th 2013, 5:03pm

Lost 28 days of a 30% speed pot, this was the responce. Why is this not possible lol? Here is the deal, you send me a 30 day pot and I will go into KBNH with 2 days left on it, basically guarenteeing me of losing the buff.

RoMage

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14

Thursday, March 14th 2013, 6:49pm

I might be wrong, but here is my take of current support:

Our support is actually GameForge main support for their other online games, in other words, we don't have Runes of Magic only support any more. This would explain support not being able to figure out how something happened and many other problems in terminology.

Will someone in blue text be nice and tell me if I am right or wrong, and why it takes so long to get any help.

As for buffs, they are stored in DB, if there is that thing called backup, you should be able to restore files and see if for example Reynaldus above had 28 days of 30% speed buff. I am currently doing something similar, but for different purpose, and I know it is possible.

Uccello

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15

Thursday, March 14th 2013, 7:22pm

I have a member of the guild who somehow got hacked and a full account of farmers was taken from her. Rom says she has to prove it was hers thru past email acct etc. She provided all the info several times and still the account is gone. Rom was told what stuff was on the account, number of diamonds etc, they were even told what toon was selling her stuff on ah. They claim they cant do anything for her. I personally have been missing stuff with tickets filed way over 6 months (i finally gave up) They dont fix it, they wont even try, they wont even lock up the account that was stolen from my guildee till it could get fixed if ever. Roms customer support is basically non existant
"Gameforge is working on it"

zidlef

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16

Thursday, March 14th 2013, 9:48pm

Well the responses from support are always the same you get, no matter what you turn a ticket in for. Lost 6 30% 30 day potion in one month, but they don't want to look through the database. Atar is probably right , same support for all their games, so they have no clue or just don't care about this game support or customers.

It wouldn't be that hard to just send us back the potions we've lost and get it over with. I bought 7 or 8 of those packages at christmas to get them, so Merry Christmas!!.

I am very sad that we have no support to help us ;-(

K/P/S/M/W 98/98/98/98/98
Disturbed guild leader on mithras :thumbsup:
BTW i do live under a bridge, i am Green, i can dish it out as good as i get
There are no better server than Reni, best place to be!!!!!

karmakarma

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17

Friday, March 15th 2013, 3:16am

i bought 45 of those packs with all the tokens i had saved at the time, then i contacted support and asked for them to remove my lower mount potion so i could use a better one and they wouldnt.

when the issue recently resurfaced about the 30% pots getting removed i was still stuck with my crappy 10% 30day pot, it expired a couple weeks ago and since then i have used only 1 30% pot so far just so i can be faster in siege and i make sure i dont even run instances much either so i dont lose my potions. its pretty bad when you have to avoid game content to keep a buff that isnt supposed to be removable in the first place.

either they need to go over their timed buff codes again and fix them so they cant be pushed off or limit the number of total debuffs a players can have. i have had up to 10 debuffs on me before, i can self buff to around 30 buffs not including burn phase so i think its excessive having more than 5 debuffs, if its not broken dont fix it, but if its broken, a little effort goes a long way
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atriedies

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18

Friday, March 15th 2013, 3:45am

It's Gameforge's way of letting the US know that game gonna be shut down before to much longer

HolyAnarchy

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19

Friday, March 15th 2013, 9:47am

I got a reply to my ticket that read, "please confirm your email address. -Ticket closed." :mad:

You have to laugh it off and submit another ticket or go nucken futs lol
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20

Friday, March 15th 2013, 10:26am

Quoted from "HolyAnarchy;592899"

I got a reply to my ticket that read, "please confirm your email address. -Ticket closed." :mad:


This should also have come to your email. All you need to do is reply to the email and your ticket is re-opened as you have then confirmed your email address.
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