Runes of Magic US / AU

I think the only option available to you here is to ask Customer Support if they can resend you the charm that disappeared. Make sure to give them as much information as possible such as the server & account names (but not the password), character, item name & an approximate time of loss (including date) as this can speed up the process.

However, don't equip another pet charm while wearing it - if they refund it to you..

Quoted from "Kroagnon;595125"

I think the only option available to you here is to ask Customer Support if they can resend you the charm that disappeared. Make sure to give them as much information as possible such as the server & account names (but not the password), character, item name & an approximate time of loss (including date) as this can speed up the process.

However, don't equip another pet charm while wearing it - if they refund it to you..

We have a person in our guild who lost their charm and the NPC will not give them one. They've been going round and round with support for over a month. The only thing support tells them on this is "We cannot help you to complete or solve your quest."

So its highly doubtful support has the willingness or capability of solving this. We need a new system that works to solve these issues.

I would guess that the problem with the ticket is in how they are wording the problem so they are thinking the person wants the quest autocompleted. There was a quest in Dragonfang, that if i you threw away the crystals you could never get them again. I contacted support about it and put it in a very accurate way that they just sent me the items in my mail. That sounds like the same situation with this.

I dont know how they worded it but i was very careful to outline what i did, how the quest failed, and what exactly was required to fix it. Leaving out information doesnt help, as to it may seem confusing, especially if there is a language barrier in the support system.

I am not saying this is the case, but i did use a lot of "i dont want the quest finished, i just need a chance to loot the items again, the quest reset from the beginning or something like that" If they responded with "they cannot complete your quest"... then the message they got seemed (at face value) to be just wanting the quest finished.

I will do there support for them since i had to fix it myself. Get your 3rd class up to lvl 60 and go on that class and you'll be able to get it again. Problem solved. Look im smarter then they are.lol

try swapping classes and picking up quest from the start. i was able to get both apple and snow charms by doing that., even though only 2 classes were 60 at the time.