Runes of Magic US / AU

IN before close, On another games forums ( i've been checking out) They recently went F2P and there are threads abouy the item shop prices as well, however they aren't closed. Strange, isn't it.

Quoted from "karmakarma;602371"

its cuz here at runes of magic -- player feedback is something they just cant accept and players shouldnt have a say in anything they dont like, thats why we constantly get sent to a support page that doesnt provide support

The game is the game which RoM's last publisher is now publishing. Anyways, I Kind of agree, Support helped my toon get keyed for DL..(alt) which I am thankful for, however, they are really slow on the response time and usually/sometimes don't even bother to respond at all. So you're saying the support page is kind of like... boxers, made to support but doesn't really support? lol.

Quoted from "karmakarma;602377"

yup or like asking a question and being answered with a question as well... (support people)

like yoda :O coolest Support person ever. Or like a fortune cookie. *message to support* -> "When will scouts be fixed" *Support answer* -> "Must worry not about scouts one will. The moment in time come it will?"

Or like how Lemonator talks.. anyone ever wonder if hes the REAL steve the priate from dodgeball?

in b4 close also...but yeah, answering a ticket with "do you know what the frick you are doing?"(paraphrasing BTW), is really an awful approach to support, especially when each response takes 2+ weeks...

its just sad really that the forum rules only apply to some and not others.threads that were started just to troll remain but yet a thread on other ways to nerf p/s get closed.like wtf is wrong with this

Quoted from "Cike;602386"

in b4 close also...but yeah, answering a ticket with "do you know what the frick you are doing?"(paraphrasing BTW), is really an awful approach to support, especially when each response takes 2+ weeks...

The green names and blue names are just a joke IMHO and they do more harm than good overall just by their tones in replying to us and their actions/lack of information flow. Some of them do tickets on off days, a few don't but sometimes you do get a CS rep that obviously doesn't play the game which is the saddest aspect of the CS system (and that is any form that this game has used as I've experienced it with failster and failfordge). 2 weeks for responses is not up to par IMHO.

I want to believe they are looking out for the players best interest but it is almost impossible to really see it. I mean here is 1 question that they should of already answered by now....

When is chapter 6?

Chapter 4 and 5 where announced months in advance, we knew that in june it was to arrive. That information is almost a month and change overdue and there is a good chance they might just dump it on us tonight?

If the publisher of this game was not so greedy and not misguided by horrible suggestions that only seem to be self serving than this game might not have the population of an old mining town. Do they even realize that players who normally plat on off hours aren't there anymore, it's almost as if there is one real chunk of players and that is from 4pm (anytime) till a few hours after siege. That to me is bad, you want to be able to promote a game that is populated heavily 24/7.

Although I understand the model for f2p games and just mmos in general have fallen off a bit but there are still people in the world who want to sit in front of their computer for hours on a nice day and play in some fantasy environment. Do the CS people even bother to pick this mentality up and convey it to the publisher as a "soft warning" of potential lack of interest being brought upon the game by poor choices that the publisher has made? Probably not, which is part of the problem which is part of a larger problem ignored due to very bad business moves.


Happy memorial day...

if we are supposed to put complaints through support, and our complaint is about support, do we just submit a ticket that says "you guys are so slow and unhelpful"?

Quoted from "sickdust;602391"

you have to speak in german to get your words out, they don't bother reading english

i tried this and was told if i post in german i would be banned from forums. so i posted on the german forum and they told me to post on us forums.so its just a big f#@% around.


google gameforge gms and look at what comes up...........

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/thread closed