Runes of Magic US / AU

Quoted from "ThePit"

Good evening everyone,

wow, you really surprised me with how much constructive & critical posts you've made.

I received a lot of PMs from you, from guilds and from fansites.
Because of that I was able to get a rough overview what's bothering you the most.

In the next 14 days there will be a poll about the "most wanted" issues where you then will be able to vote. I will then talk in detail with the product team about your feedback.
After the votes there will be so-called "fine tuning" where we will see what can be realised and what has a rather low priority.
If you look at the subforum and the posts and views you can already see what topics seem to bother you the most.
But please remember, „RoM((e) - pun intended) was NOT built in a day!“

For a lot of problems we will have to talk to our developer Runewaker, others may be able to be solved directly by us..

Here's a short summary of the threads considered „Most Wanted“ [and a status update]:

• Mercenaries / forwarded 08.07.2013
  
• broken or bugged quests / quest lines / forwarded 08.07.2013
  
• determined action against Exploiting/Bugusing/Goldsellers/Dupe&Cheats /// Work in Progress*
  
• GM presence on the servers / work in progress*
  
• more/better dialogue with the team / work in progress*
  
• now i'll add a point myself : transparent and open communication in a timely manner ( Patchnotes / Announcements / Maints – Serverdowntimes / etc.) work in progress
  
• set skills / open for discussion
  
• instances / open for discussion
  

[ *"in Arbeit" means literally "it is currently being worked on" / "in the works" / "im on it" => "work in progress" ]

I think this list is a good overview[ lit: "digit sum" -.-] of the problems.

But i would like to bring to your attention again:

Bugfixing and Content modification is the job of the developer, that is Runewakers' part.
Which in turn means that such things take time and cannot be done immediately [in an instant].
So please show a little patience, because now all of this will pass through QA and GD departmentswithin the product team.


Additionally were physically moving everything (severs, databases, hardware etc) from Berlin to Karlsruhe, all of this needs to be integrated which is also not done just overnight.
It takes weeks to be done properly.

So where's this trip going next? [lit: "so where is the journey going or whats the timetable we thought of?" ... in very short: "what's next?" ]
In the next 3 weeks i'll take care of getting an overview of all RoM countries, i will work myself into all the tools and get some stuff running ["bring some things on the way"]
In around 4-5 weeks the integration process to Karlsruhe should be completed and a new team will take over the game!

In the future we will have an IRC livesupport that can be reached via the forums!

I will have a round table with the guilds via TS3 , i'll talk to the fansites and get in touch with the artwork people on the forums.
Board and teams will get a new structure, these things are already in the making.
Board rules will be cleaned from dust and updated/changed where necessary , same for game rules.

Nenysvor will continue to be the #1 person to talk to for the german community because now my work in the background starts - but don't worry, you'll find me here and will read a lot from me, if you like it or not.


You'll find updates and reviews of what we do here in the future, so make sure to check [the subforum] often enough...

Enough work for the coming 4-6 weeks ... i think


[ the edit was towards a pun on his name and commanding style of writing, i cant get the joke over ]

Quoted from "ruisen2000"

Thanks Yoman. Your translated version was much easier to read, Had to guess half of what I was reading using Google Translate.

If Nenysvor is going to be the new german CM, I guess he won't be with US community anymore? Hopefully we'll get more people for the US side after the move the GF Karlsruhe.

And I'm liking the german CM thePit, he seems pretty open to communication. Can we have him on the US too? :p

Quoted from "timthum"

now i want a large trout agg.........Thx Yoman

Quoted from "blackandyellow"

Exihibit A from the official Arab Runes of Magic: http://rom.tahadi.com/en/node/1426


Not good at all

Quoted from "blackandyellow"

Exihibit A from the official Arab Runes of Magic: http://rom.tahadi.com/en/node/1426


Not good at all

Quoted from "Mamn00n"

Quoted from "blackandyellow"

Exihibit A from the official Arab Runes of Magic: http://rom.tahadi.com/en/node/1426


Not good at all

Curious to why It's still chapter V ~.-

Quoted

Phelan:
"This is not an either/or decision.
We're expanding support atm, also for the languages that are in already.
Support is language-specific, we add another language means we need to add more employees.
Actually additional languages have no influence at all on bugfixing, the code is the same.
Indirectly again they do have an influence, but a positive one. More revenue equals more money for Runewaker equals higher priority for Runewaker."

Quoted

phelan:
I would lie if i say we'd expected differently [honest feedback being rather harsh].
We cant go and demand honest feedback and expect only praises. As long its not drifting off into insults everything's fine.
Also speculation is fine and to be expected.
-
That Steffen [PD] is moving on every 1,5 years is ...well... Schlund/OneandOne[1&1]/GMX is all the same company [= United Internet],you know.

Quoted

userquote:
"higher priority...well... even back in the times with full servers it took them over a month to fix an important story quest...."
Phelan:
"Currently the cooperation between Runewaker and our inhouse developers is much better than we had hoped for. I'm really optimistic on that matter right now.
userquote:
"would be good marketing" [to have a completely reworked RoM and advertise it as 2.0]
Phelan:
Berlin always excel'd at marketing, we here in Karlsruhe at tech. For RoM it is now time to utilise our strenghts in tech - we're stabilising the game atm, fixing one hole after the other, then we'll move on to content.
I dont see a RoM 2.0 anywhere but what i see is significant improvements in support and bugfixes and then later new content.
What's important for the CM [team] is a buildup of trust. If we announce things to happen in two months, it's quite possible that we can't do it in time because some bug[error] is blocking us.
But we get your feelings that you don't want to hear promises anymore that are nowhere to be kept later.

I do understand the people who are still suspicious ["i understand the ones who are (still) suspicious"] - but i'm happy about every poster who realized that we're serious with being more open in our communications.

Quoted

[Context: Nitpicking about a "we do have developers at Gameforge" statement from Phelan lead to "but it was always said RW is the developer, and now that? herpderp... by users]
Phelan:
"Every game team has developers (Berlin had developers too).
But because we do not only publish games from Karlsruhe but also run games that are developed by Gameforge we do have way more developers and they are better connected [=>better networking between devs of different GF teams].
Of course this does NOT mean that we will take over developing the client now but of course our developers are talking to those in Taiwan [=>Runewaker]."

Quoted

"to phelan:
tldr: because you have more devs in KA and therefore more manpower+knowledge you might be able to fix some smaller things inhouse and are able to pinpoint things better that Runewaker would need to fix instead of e.g. "here we have some error in Quest#123456, pls fix" - correct?"
phelan: exactly.
[phelan continung to reply to a quote about the PD letter]
The letter was only for RoM. And it was directed specificly against all the news and forum posts that were circulating recently.
Again: We have a clear commitment for RoM here in Karlsruhe. We did not just simply change admin passwords but we're really investing into the future here. Starting with new personell/staff ... more and new tools... the website is not exactly maintenance-friendly etc... there's a lot of stuff going on right now.
This all would not be worth it [the effort / the time+money] if we'd be thinking RoM would only be running for another 1,2,3 years.