Zeevex codes // Fix redeeming older zeevex codes

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mnkmurphy885

Professional

Posts: 1,066

Location: MoonGuard

Monday, August 26th 2013, 3:26pm

Ok, so that post may have been somewhat ranty, and yes Saitowhatsajime, I should have checked the old Zeevex thread.

But I just spent the last few dias I own on golden repair hammers... again. It's super irritating because I have plenty of codes, they just don't work.

GRRRRRRRRR. I am almost tempted to spend the afternoon composing an Excel spreadsheet of those 8 pages so that Gameforge can experience some of my frustration about this issue. I bet they'd have as much fun as me creating all those codes. :dash:

Almost. Tempted.

Formerly Fandreith, currently Fanndreith, 90 Hunter
World First solo Amboriar
Paz on mages: i have full and complete faith blizzard will keep us fail and balanced.

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kakita01

Intermediate

Posts: 472

Monday, August 26th 2013, 6:09pm

Just a heads up for all those patiently waiting for a reply from Gameforge support.

Please watch or take the time to check your Ticket History because after they replaced one adv pack code for me it appears as if they have just closed the next ticket without replacing the adv. pack code.

I do not know how support operates. Maybe once they take a ticket they mark that ticket as closed so none of the other support grab it. But got one ticket reading closed from the looks of my ticket history that did not have the adv pack code replaced.

Just check your ticket history to see if anyone has even addressed your ticket.

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kakita01

Intermediate

Posts: 472

Monday, August 26th 2013, 11:15pm

Keep an eye out n your tickets, I had one closed today without a replacement code given.

I have 8 more codes that I made tickets about. So lets just help swamp support.

It is a shame that this goes on for weeks/months.

So I had one adv pack code replaced, and I feel sorry for you...control your addiction and learn to be patient, when you got over 200 GRH's and you still buy more from them that does not encourage any support to fix any problems you know.

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Teebird

Beginner

Posts: 12

Tuesday, August 27th 2013, 10:40am

After reading this thread I decided I'd try to submit some tickets since i have a few pages of bonuses I'd like to receive. I logged in to Zeevex and sent a ticket and then went to RoM home page and logged in. I clicked the "this way to support" link and was redirected to the sign in screen. After about 20 minutes and no luck logging in I gave up. It seems I can't send a ticket to support because I can't log in

This may not be such a great situation for me, my understanding is that Zeevex is not addressing the problem and Gameforge seems to be coming through for people. I can contact Zeevex support; the people doing nothing, but cannot contact Gameforge; the heroes coming through for us.

Help!

p.s. In the meantime I have lost 2 adventure packs from my digital locker. :fie:

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GarySandstorm

Professional

Posts: 656

Location: Cape Town: South Africa

Occupation: Engineering Technician

Tuesday, August 27th 2013, 11:10am

Quoted from "Teebird"

After reading this thread I decided I'd try to submit some tickets since i have a few pages of bonuses I'd like to receive. I logged in to Zeevex and sent a ticket and then went to RoM home page and logged in. I clicked the "this way to support" link and was redirected to the sign in screen. After about 20 minutes and no luck logging in I gave up. It seems I can't send a ticket to support because I can't log in

This may not be such a great situation for me, my understanding is that Zeevex is not addressing the problem and Gameforge seems to be coming through for people. I can contact Zeevex support; the people doing nothing, but cannot contact Gameforge; the heroes coming through for us.

Help!

p.s. In the meantime I have lost 2 adventure packs from my digital locker.

If you were using you game account info to login that wont work, you have to create a new account on support website to submit a ticket. I assume the inconvenience of this is to minimise the risk of game account info getting into wrong hands.

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Teebird

Beginner

Posts: 12

Tuesday, August 27th 2013, 11:20am

Thank you, gonna do that now.

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Yrcanos

The Dungeon Keeper

Posts: 1,408

Location: Dungeon

Tuesday, August 27th 2013, 12:12pm

You should use the same email address as your game account but it would indeed be wise to choose a separate log-in name.

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DonJose

Beginner

Posts: 38

Location: USA

Occupation: Full Time Grad Student

Tuesday, August 27th 2013, 6:12pm

I also tried using Zeevex codes a couple of weeks ago and ended up submitting a ticket to Support. Today, literally two weeks later, I got a reply with replacement codes for them. The problem is I only submitted codes for the two Adventurer Packages that I tried, which won't last that long in game. So like mnkmurphy said, I'm contemplating writing out an entire document of Zeevex codes and submitting them, seeing that it might take another two weeks or so before I get a response.

Don Jose
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Artemis

Retired... pending changes that are worth my $1200 a year.

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Ziav

Professional

Posts: 755

Tuesday, August 27th 2013, 10:16pm

Update

Just used 7 older codes and they all worked. Looks like the codes are working again.

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Mrpushpop

Master of the Storyteller

Posts: 800

Location: Indigo - The small and feisty server

Mood: Mellow

Tuesday, August 27th 2013, 11:03pm

I did a test and verified Ziav's post. My old codes that previously were not working are now again!!!! WOOT. Thanks Rom better late than Never. Glad I held off on a support email.

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Beren

Board Administrator and Super GameMaster

Posts: 354

Location: Unknown

Mood: Evil

Tuesday, August 27th 2013, 11:22pm

Glad to hear your codes are now working.
Please keep us updated.

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saum02

Intermediate

Posts: 264

Tuesday, August 27th 2013, 11:49pm

I can verify this.
codes that had previously failed are now working correctly. and I redeemed 1 code that had not previously been attempted and it worked as well