Runes of Magic US / AU

Just to add something here without much words

official runesofmagic.de irc channel yesterday
<@ThePit> skdjaghiouwqhbnq uWNVIOSÖIVujbnfop+i fmnpjoqeWMFDQ
<@ThePit> FOR F...S SAKE !!!!!!!
<@ThePit> -.-
user: everything alright pit?
<@ThePit> yeah as soon i have killed some devs.

So you see how happy everyone is with the current situation. /sarcasm

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TLDR version of the situation (including tldr answers to some sure-to-be-arriving posts in the likes of "what? after the weekend? ever heard of working during the weekend?")

You will have to wait until a working fix is there, which might as well take until tuesday.
Yes, it is still being worked on, the whole time.
Yes, that means also during the weekend.
Yes, the earlier, the better, but it has to WORK.
No, there was no maintenance today, the fix that was meant to be implemented today did not work (fully) - so instead of possibly making things worse with the maintenance, rather continue working on getting a fully working version.
And yes, noone is happy about it, the players are not, GF is not, and RW certainly not, too. Please be patient, that's all we can ask for now.

Aaand because it took me a while before i posted this post, here is the current update from MIka:

Login issues

@sertlet: You'd really think noone who tests the patch ever crashes while testing it? You crash, even in the zone. You log back in. It works as before. What do you do? Report something as not working that appears to be working? Really? C'mon. It appears to be a problem that only appeared on the live servers and only after there was massive load by the actual playerbase. So its not like "then have a GM login there before you let the players in to test it" because it would simply not have happened even in this case.

By now EVERYTHING was tried that helped unstuck players in similar situations in the past years, as it is not that noone in this game ever had issues that looked similar, right? . There is really nothing left to do but for IT and RW to get a working fix, as bad as it sounds.

The situation totally sucks right now, we all agree. But just don't jump to illogical conclusions please. It just does not make sense nor does it help anyone.


@Jguy: Any character that is currently IN the zones while they are being closed should not be affected at all - you can just continue playing. But once the zone is closed you wont be able to re-enter it, regardless of being affected by the problem or not.

The usual "the zone you tried to login to is unavailable, go back to Pioneers settlement?" popup message should display on login if you successfully(!) login into the game and would be reeintering a closed zone.

If you are in Sarlo and not having problems at all - continue doing what you do, but on your own risk of maybe not being able to enter again if you might get caught by the current issue.

@Ravesden: my suggestion would be to check back when this problem is solved. Atleast the last boss was not reported as being easy, even by strong guilds like Apocalypse from DE ;-)
While strong guilds surely will be able to clear Belathis hard in rather short time it does not seem as easy as Bethomia was for a raid instance, so if everything is working again you might actually find fun in there ;-) But that's strictly AFAIK.

Quoted from "Jguy"

Unfortunately, that's not the case for me. As SOON as I click 'Enter game', the game crashes. I don't even see a loading screen. I've even tried a reinstall of my client and re-patching (a process that made me get kicked out of an online game with my friend last night, sadface). This morning I monitored my main account with my alt account logged in. I saw my toon login so he must have seen some glimpse of a loading screen (but it didn't appear like it). Stayed there for about a minute and then showed 'Jguy has logged out'. All the while my client crashing to desktop.

Yes. Sorry, i was not explicit enough.
Of course you can only continue playing when Sarlo is closed when you are already IN the zone and playing.
Aka if you are not yet affected by the problem. It does not FIX the problem. It just prevents from having even more users GET the problem in the first place until a fix arrives, as it seems affected by "have visited the new zone already" , regardless if you critted out in there or not - because also people who had a crit elsewhere or simply logged out later somewhere else are affected. Not everyone is equally affected since some people are still able to enter and leave Sarlo fine even after relogs, but yeah, it's somehow related to "this character has seen the new zone before." I don't have any more details that I could give out to narrow it down further, sorry.

If you are already affected there is nothing else that can be done atm but wait for the fix.

Quoted from "Jguy"

And for previous comments, I am going to let my frustration be known. For the amount of money I KNOW people have spent on this game (myself personally, it's been well over $1,000 in 2 years), both before GF and after, there is virtually no excuse for the apparent crappy hardware the servers use, the lack of support and GM's in game, and the general lack of awareness that the community faces.

No problem with your frustation or anyone elses as long it does not drift into pure insults or spamposts.
You think everyone in green and blue and higher up is not frustated with the current situation? Check post#21, the irc excerpt from ThePit pretty much sums up how a lot of people feel atm
-
It is not a hardware issue. Not even siege problems are server hardware related to my knowledge. No, despite some rumors, RoM does not run on a 386
But there is only so much that can be solved with throwing more processing power at it. A lot of problems in this game can not.

Quoted from "Jguy"

GF made promises, some of which were highlighted in this thread, that patches that completely break the game won't be used, more bugfixes from RW, less pain caused by lack of GM's. What do we have? In this patch, I see a total of two "bugfixes", both under the "Siege war optimizations". That was it. THAT'S the reason why so many people are up in arms about this patch. I PERSONALLY came back and started playing this game after a year and after I told myself I wouldn't, even bought about $250 worth of diamonds since July on the hopes and promises GF made for a better game, more in-game presence from GM's and less bugs. This is the thanks people get treated with? Come on. Things are wrong. The only promise we get for it? "fun times with Mika's reimbursement". Uncalled for and inexcusable in my opinion. I KNOW we don't pay for this game to play. I KNOW they owe us nothing. But to promise us things that prevent these bad patches from happening and then they happen...? Someone might as well have taken a wet skunk and slapped you upside the face with it, cause that's exactly what GF is doing to you all.

I have pointed it out already,I thought so atleast - maybe not explicit enough.
I'll try to be a bit more explicit without going into more details as i should.

In short: This patch worked pretty much flawlessly on test. Best working patch on test for a long time.
I even had the chance to talk to someone who quested through the whole zone on test manually. Which is the reason it was approved and put on the live servers.
Then , the moment it is on live, everything breaks. That's where we are at now and why the situation was called "totally unexpected" in the announcements.

Literally everyone is mad now, starting by the users, going through every hierarchy level of GF employees (and volunteers like us Mentors) involved with RoM.
Detailed enough? Else see #21 again to get a glimpse from ThePit's mood about the current issues.

I can't comment much on patchnotes, sorry. I simply have no information about it.

Support HAS improved already - a lot. Still not perfect, but already improved.
About GM's: Yes, currently the only GM-like persons for US are those working for US support. The last update for GM's on the servers is is still "soon" as from Mika, posted not too long ago. I have seen some things in the works on this which may hit US later, but I can't currently comment on the very few information i have about it. Basically my understanding is that all RoM Communities should be getting a "Game Team" sooner or later - you can find an example for what makes a GameTeam on forums or wikis from other Gameforge Games. But as i said, the last bit of available information for this for RoM US is: "soon". Mika will update when there is more info or tell us and we update on it.

And last but not least i do not understand why you call "We will compensate for the lost fun" uncalled for. It pretty much is like this: First the issue gets fixed. That is the top priority right now. Then there will be a compensation, as my understanding goes, for ALL users. What will that compensation be? I have no idea about it and afaik it has not been yet decided, as it will be decided about when the issue is fixed.

Basically it goes like this, i'll quote-translate DE CM Nenysvor here as he said this on the public irc channel:

<@Nenysvor> [...] We do understand that this situation is certainly not satisfying - neither for users nor for us. But we can only decide about the amount of compensation when the actual problem is solved.

And totally last: I do know about the promises made at the meeting as i was there. And i read both the german and the english version of romwelten's summary about it and i listened to the audio files afterwards again (I am German, remember?). But there were not ONLY promises made, and certainly not "Everything will work perfectly from now on, everything will be better in an instant." It is simply not possible.

I'll end with some lines from the summary "Obviously this will be a very long and hard way to go, but they believe they can do it. [...] also asking the community for some patience: Even with being a workaholic and having magical powers, miracles take some time."

/End Wall of Text