Runes of Magic US / AU

Quoted from "Malignatus"

Quoted from "Borella"

Firstly, got to love when the newly appointed GM is talking to the playerbase like they're children.

Well, if you start acting like adults, then perhaps Saito will treat you as adults.

Quoted from "Borella"

Quoted

I'm a tech guy myself and not much into marketing-like style, so that's simply how I am.

Then you really shouldn't be a GM that has to manage the community. Go be a tech guy. The community needs managers that actually know how to treat the playerbase, not ones that belittle, patronize, or insult them like you do. There's a big difference between "being blunt" and being an arse.

I see. If you work for GF in any capacity, you must always be politically correct, wear kid gloves, and always be respectful to those who insult you and the company you work for. You NEVER belittle or treat customers like they're inferior. Ever. That's NOT how you run a business.

If you don't work for GF, you can say anything you want about those who do, the company, and make all sorts of wild, ignorant statements.

Double standard much, Borella?

The players pay THEIR paychecks. We're the reason they have a job.So yes, the players should be allowed to say what they want and speak their minds. Gameforge on the other hand, are getting paid to act like customer service representatives and manage a playerbase. It is their JOB to manage the community. They DON'T get to act however the heck they want. Anyone who's ever worked in customer service or a retail job should know that. It doesn't matter how the customer treats you it's your job to be polite and courteous.

If they aren't able to handle that responsibility then they should find a different job because they're not cut out for customer service.

I like threads where people talk about double standards and fairness and all the person plays is FOTM classes.

Good times, these forums are rocking!

iirc, we don't pay the mentors or GM's paychecks because they don't get one...I may be wrong, but I could sworn mentor and gm were both volunteer positions...all the faces of GF we see are unpaid...lowest paid positions are CM/CoMa

it isn't their "job" to do anything by that definition...they do it out of the goodness of their hearts....grow up...blame GF all you want, but the gf "employees" you interact with everyday get paid as much as you...give them a break...its a wonder they stay around at all...

Cike thanks man you made it perfectly clear what and why this game/forums is so messed up.

You put volunteers in charge of your community/customers( repeat customers ).....wow just wow.

But that really helps enlighten the situation, no wonder we have issues all the time, I mean if the only people working on the game are volunteers you cannot really expect to much for a quality product.

Thanks for helping enlighten the reasons the game is run so poorly.

PS. I am pretty sure ThePit(GM) gets a paycheck from gameforge.

It is pretty much spelled out to us by that Saito GM dude, he clearly stated because it is only a minor portion of their community they don't really give a crap about what inconveniences we are experiencing.

like Borrella stated we are 100% idiots for continuing to pay n play especially after it was clearly stated by a "Volunteer" that 2 out of the 28 communities they make profit off that are getting greatly inconvenienced they aren't bother by it, sure they will get it running at some point but more like when they feel like volunteering their help right cause they know we will just continue to throw our cash at them.

correct me if i am wrong, but ThePit is CM(or CoMa, i forgot), which is paid...not GM, which is unpaid...but then again, how much of the community does the "community manager" really interact with? not any of the the US community atm...

basically the point i am trying to make is hate GF all you want(and most of it is warranted tbh), just don't channel your anger at the people who try, without compensation, to be the conduit between GF and the playerbase...if you think you can do a better job: look here...

Quoted from "Cike"

but then again, how much of the community does the "community manager" really interact with? not any of the the US community atm...

As long as US feedback is taken into consideration, I really don't care how much he communicates with us (of course, even better if he does communicate with us). But if he's silent due to completely ignoring US feedback, then there's a problem.

Quoted from "ruisen2000"

As long as US feedback is taken into consideration, I really don't care how much he communicates with us (of course, even better if he does communicate with us). But if he's silent due to completely ignoring US feedback, then there's a problem.

it wouldn't kill to come on and say "hi, how is every1 doing? we have been trying to fix/adjust x things with RW for you guys" once a week...but yes, point taken, he doesn't need to be visible to be part of the community, but it certainly helps...

and at that time when it is in doubt whether our suggestions are even going all the way up the chain...

Quoted from "Cike"

Quoted from "ruisen2000"

As long as US feedback is taken into consideration, I really don't care how much he communicates with us (of course, even better if he does communicate with us). But if he's silent due to completely ignoring US feedback, then there's a problem.

it wouldn't kill to come on and say "hi, how is every1 doing? we have been trying to fix/adjust x things with RW for you guys" once a week...but yes, point taken, he doesn't need to be visible to be part of the community, but it certainly helps...

and at that time when it is in doubt whether our suggestions are even going all the way up the chain...

I think its a bit better than before. They got RW to fix and reopened Bedim, Drill Grounds and Hackman within one year of them figuring out how all the things worked. (Drill grounds was gone for over a year I think, though that included back when GF Berlin was in. We probably still won't have drill grounds if Berlin was still operating).

And we're getting plenty of contests, even in game GM events (last time that happened was years ago). Really appreciated Saito coming in game to say hi and give some free pots/foods, even if there wasn't any GM foods. Gesture was appreciated.

And a year ago, if you said a GF representative would gather representatives of all the guilds on the servers to do a meeting, people would think you were crazy and deluded...


There's definitely areas that GF KA needs to improve in (and I'll of course be there to complain ), but overall, I prefer KA to Berlin and Frog EU.

Quoted from "ruisen2000"

I think its a bit better than before.

you sir, are the master of understatement

Quoted from "Borella"

It doesn't matter how the customer treats you it's your job to be polite and courteous.

Here in the UK, the customer has a right to complain and the customer has the right to be treated with politeness and courtesy, but the customer also has the responsibility to be polite and courteous first! I would expect things to be similar in the US?

I'm not seeing much of that happening in this thread.

If you are rude & impolite to people, you tend to be thrown off the bus for harassing the driver...

A person was unhappy that they couldn't log into their account, wanted to buy diamonds, but wasn't going to when they couldn't even play their character. Which seems logical to me. The gm then insulted said person. It was not wise. And for the record, people buy diamonds to enjoy playing the game more, not to just buy diamonds for buying's sake.

We were all unhappy not being able to log into our accounts. To make matters worse, it is a scary proposition to buy diamonds or spend money when a server is not working as it should.

That being said, I don't think we need to be screaming at moderators for the troubles. We are RENI. We have more class than that.

When one of my agents or support techs experiences a customer who is unhappy/upset/otherwise troubled, I direct them to put on a smile (it comes through over the phone) and to do what they can. If the customer becomes abusive, I do not require my agent to stand for that. While the customer is 'always right', we need to take that with a grain of salt.

We all play this game because we like it. It has one or more features about it that appeal to us. We continue to like it despite the fact that there sometimes are technical issues. It comes with the territory. The game is free to play.

Reading the moderator's comments, he appears to be doing all he can. He recognizes that there is an inequity in RENI and OSHA's inability to but Daily Reset Tickets during the same and said he would submit a request to make sure that happens. What more can we ask? I truly don't believe that this is a planned outage (an attempt to shake the tree and see what falls out). Why are we, some of the end users, treating it as such?

IT is doing the best it can. Hopefully with tomorrow morning's downtime, they will take this broken version out of production and put us back to what we were running prior to the Halloween festival. Again, all we can ask.

I, for one, appreciate what they are doing.

Okay admins, i gave kudos for the update and then you went silent again. Please keep the updates coming. The forums are preferred by folks like me because IRC is blocked by my ISP.

There were a few days this past week where i was able to log in and do dailies, but as of yesterday fyi the mail and AH had stopped working again. Good luck with the maintenance GF. We sincerely hope you are able to fix the issues and get Osha and Reni back up to speed today, and please don't do another seasonal event without Beta testing it.

Ummm don't ya know every event is a beta test, we are the testers every time... :beer:

Quoted from "Trebbaron"

Okay admins, i gave kudos for the update and then you went silent again. Please keep the updates coming.

there was nothing to be said...just because there is a length of time without an update doesn't mean there was an update missed...what did you want? another post that said "see above post"? and should they just keep posting that same thing every hour? until there is more information, an update is a waste of time...

but, afaik, reni and osha work now, but it's artemis that is having house issues...

Yes i know, they argue that we're still in Beta, and yet they take our money. Three+ years later whats wrong with this picture.

Cike I'm starting to think you're just a troller. The point is, to keep a player base good customer service is key. Its not a knock on the volunteers, but rather encouragement on how to provide better customer service where its currently lacking. Frankly i believe it should be a paid position to give updates, but frequent updates on progress and efforts (not just "its fixed") is whats needed to save the player base.

I'm wondering if they are going to make right the inability of OSHA and RENI to take advantage of the Daily Reset Tickets at 19 diamonds per. While nobody owes us anything, I have to request (respectfully) that we be given the same opportunity as the other servers.

I understand that somewhere in this thread that someone stated that they would pass along that this inequity should be addressed.

Was just wondering what the powers that be think of this. An answer to the community, one way or the other, would be appropriate.

i do not think that is an invalid position, as the loss in diamonds WAS time sensitive...

Well, here we go again. Four servers just went offline and Reni is back to the screwed up status again. Not blaming anyone but the Devs here, so could someone please pass it along for them to get this fixed. Sheesh, this is getting old fast.