Reni and Osha problems last week

Beginner

Tuesday, November 5th 2013, 3:54pm

I dont know if anyone has made somthing similar to this or not by now but I just wanted to do this because it has caused some drama in guilds and servers namely Reni and Osha. The current issues that are making Reni and Osha
unplayable atm are extremely upsetting especially I had all last week off from work and was looking forward to a little uninterrupted play time in runes of magic. I persoanlly have a busy life with work 2 kids and a wife, so
I get very little uninterrupted play time. I have been playing runes of magic since the reni server launched back in july of 2009 and this is the first time i can honestly say that I almost just uninstalled the game and deleted
everything RoM related. I think that the developer/publisher should have some type of compensation for the 2 servers affected by the problems of this last week. I have them listed below by 1st the problem that we had to deal with
and 2nd with the proper compensation I believe we deserve for it. If you all would like to comment on this go ahead but if it turns into a flame fest then it will just get closed or deleted so please keep it clean and post things

1: either I didnt mention them or 2: some other type of compensation that u believe is better for the reni and osha community.

1: Stuck on character loading screen - The compensation for this should be 1 of 2 things either a double/triple ( maybe even 4x exp event u know cause the last 2 worked out soo well) to get back the exp and tp that people lost by
not being able to log into the game for a couple of day and lets not just make this a weekend thing because like I said I have a busy life like quite a few people in this game and I am sure that everyone would like to have the proper
amount of time to be able to take advantage of the bonus exp. The 2nd option would be to send every toon on the reni and osha servers 1 daily reset ticket for every day that the game wasnt fully functioning. So baically 6 or 7 days
worth of daily resets.

2: Mailbox and AH not working - There really isnt a good compensation for this especially since u did finally get this working but maybe some one can come up with something.

3: Guild castle not working - The best thing I can think of for this one would be to just send every toon on reni and osha a god's redemtion ticket.

4: Siege not working - Now I am not exactly sure how this part affected other servers (i dont know if they were fighting a reni or osha guild if they just got an easy win or they couldnt fight and didnt get anything) but for reni and osha we just could not enter siege at all. So basically we lost 7 days worth of badges. I think the easiest thing here would be to
do sometype of trade in thing like u have done before to where we get some bars from and npc and go trade them in for badges from another npc or to make it easy since u know we shouldnt have to work for something that like this
they should just appear in our mailbox. Lets look at it this was max badges is 13 and min is 3 i think so lets average it out over 7 days and say the you would get 7 badges a day for some wins and some loses that would be 49 badges
maybe just round up to 50 to make it easy and even.

5: House not working - Nothing much can be done here maybe except send some home sweet homes to each person just to say sorry.

Thats about all I got for this, I know I am missing some stuff if u guys want add in ur own stuff but like I said if this turns into a flame fest they are just going to delete it which they may just do that anyway, but we will see.

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Shiki13

Beginner

Posts: 12

2

Tuesday, November 5th 2013, 4:04pm

I dont see that the suggestions u make are not unreasonable i know there have been quite a few in my guild that havent even logged in with the issues on reni. though it ulitamely comes down to what Gameforge decides to do, we can make all the suggestions we want but it will come down to what they feel we deserve sadly. But i for 1 would like to see how they try to remedy the lost productive playing time to the players of Reni and Osha.

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kakita01

Intermediate

Posts: 472

3

Tuesday, November 5th 2013, 4:20pm

I guess you guys did not get the memo, I understand it was your vacation week of course Murphy's law right? but whatever.

They do not care and doubt there will be any compensation for any of it honestly, did Reni or Osha get any type of compensation the last two times the servers suffered from "Technical Issues"....2 of their 28 servers being effected does not warrant any type of compensation.....and compensation for what for not being able to play when you wanted? but besides that....the GM or CM whatever he is said it does not really bother them cause it is only 2 of their 28 servers and they will not do any thing unless it effected their real customers aka every server.

Just a heads up to not really get your hopes up guys.

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Lelantus

Beginner

Posts: 35

Mood: Smile

4

Tuesday, November 5th 2013, 4:29pm

I'd have to agree with this. I wouldn't expect much in terms of compensation.

Lelantus
Reni
87 Warden/ 80 Scout/ 64 Warrior

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Cike

Rogue

Posts: 4,171

Occupation: Being Human

5

Tuesday, November 5th 2013, 4:50pm

compensation for what? a free game not working?

my r/p can outdps r/m. your name is stupid.

mages should stack dex. word.

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lesmceld

Intermediate

Posts: 336

6

Tuesday, November 5th 2013, 5:09pm

It's not a free game. Nor is that the goal of the company. Their goal is to make money. They've stated that very clearly, eg when they said we want to make the players happy so they'll spend more money. Their business model is suppose to be to give players access to the game which then leads those players into buying diamonds because they like it so much. Which is why these problems work very much against what they want to accomplish. That being said, compensation is probably unlikely. Most likely is a sincere/insincere we're sorry and with a paraphrased answer which means 'sucks to be ya'.

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Cike

Rogue

Posts: 4,171

Occupation: Being Human

7

Tuesday, November 5th 2013, 5:24pm

i play this game. i don't pay any money...i think that's the definition of a "free game"...

my r/p can outdps r/m. your name is stupid.

mages should stack dex. word.

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aardvark3

Professional

Posts: 866

Location: reni server

Occupation: retired

8

Tuesday, November 5th 2013, 5:33pm

i play this game. i don't pay any money...i think that's the definition of a "free game"...

There is a cost to everything that extends beyond money. To progress in this game it requires time and effort so it is not a " free game"

The game is free to play but costs to grow or win within the game.

I have been able to log in but unable to do a lot. The rule has been for the last week log in do your dally quests if you can and hope that that takes and isn't lost . The servers are empty.

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Cike

Rogue

Posts: 4,171

Occupation: Being Human

9

Tuesday, November 5th 2013, 5:35pm

Quoted from "aardvark3"

progress in this game

there is a difference between free to play and pay to win. pay to win is a choice. your choice.

my r/p can outdps r/m. your name is stupid.

mages should stack dex. word.

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lesmceld

Intermediate

Posts: 336

10

Tuesday, November 5th 2013, 5:38pm

Free means no one ever pays. You play this game for free because other people pay. If the game needs people to spend money, it is not free by any means, and if everyone was like Cike, we'd have no game to play. Period. Personally, I think the scout fix will never come because they see the main spokesman for it never spends money, so they're like, why bother?

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Cike

Rogue

Posts: 4,171

Occupation: Being Human

11

Tuesday, November 5th 2013, 5:49pm

Quoted from "lesmceld"

Free means no one ever pays. You play this game for free because other people pay. If the game needs people to spend money, it is not free by any means, and if everyone was like Cike, we'd have no game to play. Period. Personally, I think the scout fix will never come because they see the main spokesman for it never spends money, so they're like, why bother?

free means there is no requirement to pay money to play the game. if playing the game to you means killing fungus after fungus in HM, then you can certainly do that without diamonds. other people pay. yes, that is a choice, but then again, is a person who drops $100/month "play" this game any more than that guy running around killing fungi, some may say no, some may say yes, they get to see more content. but wait, all content is available whether you pay $100/month or none, the difference is the level of enjoyment you will get out of experiencing that content, but again, it is relative to what the player likes. you can set any price you want for this game, from only time(f2p), to oodles of money(p2w), but it is your choice, there is no menu ingame asking for your credit card # before you log in...

as for scouts, all the people that played scouts have either switched to rogue, quit the game, or went f2p...for good reason too, i might add...i am not going to support a game that refuses to balance classes...that is a choice...as you said, cost is not limited to money. right now this game is only worth my time, that is the price i set for it.

my r/p can outdps r/m. your name is stupid.

mages should stack dex. word.

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lesmceld

Intermediate

Posts: 336

12

Tuesday, November 5th 2013, 6:08pm

The game does require people to spend money. The fact that not all have to spend money is just their model. It requires people to spend money or it doesn't continue to exist. As for scout fix, I'm familiar with why everyone switched from scouts, and no, in all seriousness I'm sure the fix/nonfix has nothing to do with you.

I suspect if they think they can squeeze more money from us by /fixing/ scout, it'll go something like this. Scout will be buffed where it would be better than about 90% of the other classes out there with the goal of making people switch to/back to it so they'll spend more money to upgrade it. Why these problems with reni/osha hurt? Because ultimately, they do want the players to be happy, because happy players spend more, and there r a lot of very unhappy players right now on Reni, prob Osha too.

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wolfbabe

Trainee

Posts: 75

Location: USA

13

Tuesday, November 5th 2013, 7:44pm

Just A quick thank you

When things are not working I take the time to complain here, so just want to take the time now to say Thank you gameforge for fixing things, everything seem's to be working and nothing is missing least on Osha so I a happy camper.

Wolfbabe 100Mage/100Warrior/100Priest/50 Knight/44 Rogue/39 Scout Osha server :lol:

Sorta retired from RoM 11/20/2016 (still log in and do dailies) . Good Luck to you all. Miserable people focus on the things they hate about their life. Happy people focus on the things they love about their life.

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Jguy

Intermediate

Posts: 493

Location: Chicago Area, IL, USA

14

Tuesday, November 5th 2013, 8:20pm

Don't expect anything. You play this game for FREE. Good luck with your compensation.

The only "compensation" I pretty much would like to see/I think is fair is the Daily Reset Ticket sale that many from those servers missed be repeated, and soon. Perhaps with a bit more of a discount than 50% to cover all the missed levelling from people being locked out, all the missing XP/TP bonus from housing, all the nights we missed sitting in the castle farming the Library, all the missed runs of Drill Grounds and all the missed SW. I think this would be perfectly fair and since we missed out on this sale, it would be within their best interest to repeat it for us considering we're going to give them more of our money.

Another bit of compensation I think we would be due is the answer to the following questions:

1) What is being done in GF to ensure this sort of thing does not happen again to any server for the 96+ hours it did?
2) Is anyone being held accountable for the issues arising from that patch? Runewaker? IT Guys?
3) Some people found the attitudes of the moderators and GM's during this time to not be "blunt", but just plain rude. I work in Customer Service/Sales and even I do not believe "the customer is always right" but yet I still treat all of my customers correctly, respectfully and fairly, no matter how many times they ask a question, no matter how out of hand they may get. This is basic customer service. Being "blunt" and disrespectful to some people is covered in Customer Service 101. Is there anything planned that will help the mentors and GM's deal with these issues a little better from a customer service standpoint?

This post has been edited 2 times, last edit by "Jguy" (Nov 5th 2013, 8:43pm)

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rickcbanks

Beginner

Posts: 8

15

Tuesday, November 5th 2013, 9:14pm

Quoted from "lesmceld"

It's not a free game. Nor is that the goal of the company. Their goal is to make money. They've stated that very clearly, eg when they said we want to make the players happy so they'll spend more money. Their business model is suppose to be to give players access to the game which then leads those players into buying diamonds because they like it so much. Which is why these problems work very much against what they want to accomplish. That being said, compensation is probably unlikely. Most likely is a sincere/insincere we're sorry and with a paraphrased answer which means 'sucks to be ya'.

This game is listed on MMO sites as a "Free to Play" or F2P game. Anyone with reasonable intelligence can see that by definition, Free to Play means just that. You do NOT have to pay to play the game. Key words: HAVE TO. As Cike has stated, paying is a CHOICE. In other words, paying to play the game does not affect your ability to actually PLAY the game.

1. You are not required to purchase a copy of the game; digital or otherwise.
2. You are not required to pay any monthly subscription fees.
3. You are not required to pay for diamonds.

A. You CAN connect to the game, for free (ie, without any of 1 - 3 above) as a requirement to play the game.
B. There is no trial time limit due to the lack of a subscription fee (ie, you can play FOR FREE indefinitely)
C. You are able to maneuver through the game (though it might be a tad harder at times) without the use of diamond or diamond item purchases (ie, your gameplay is not reasonably affected by the lack of diamond purchases)

Free to Play does in no way mean that EVERYTHING is the game is going to be free. Of course, people BY CHOICE are encouraged to help support the game through the use of the item mall and other diamond based services.

Another way to look at it:

Server space is not free to anyone (unless you own your own server), therefore, a Free to Play game expects to generate some revenue from their game as a way to help pay for the things required to run it. Server space, I.T. staff, and (yes, I have to include it) Customer Support systems.

So as myself and apparently a few others see it, your argument is invalid. Runes of Magic has been a Free to Play game since it was released.

Thank you for your time

Guess I made an impression....

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lesmceld

Intermediate

Posts: 336

16

Tuesday, November 5th 2013, 9:51pm

Because you say an argument is invalid doesn't make it invalid.

Everyone in here, including myself, thinks they r smarter, more intelligent, and more wise than they really r. Human nature. And because it's released as FTP only means that's what they call it. It's goal is the same as any subscription game. They r not asking for donations to just make up for expenses.

They want to make money. The /FTP/ format is just how they try to do it. I can call a pig a horse, but somehow, it doesn't change it from being a pig. This game is here to make money, and since that means players have to spend money to make that true, it's not a truly FTP game. That is what they call it. It's really just a marketing gimmick. By all means, let nobody buy diamonds and see what happens.

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Cike

Rogue

Posts: 4,171

Occupation: Being Human

17

Tuesday, November 5th 2013, 10:32pm

so we should start calling charities corporations when they come around asking for money?

my r/p can outdps r/m. your name is stupid.

mages should stack dex. word.

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TWMXC

Intermediate

Posts: 448

18

Tuesday, November 5th 2013, 10:36pm

only things i really think have merit for compensation are time limited functions like ah/bank/mail/house energy/backpack slots that continue to tick while the servers are jacked.

and thats really a stretch.

everything else just screams give me free shyt cuz im mad.

also wtf at this whole f2p p2p argument. get on topic.

Saito fix my wings

~ Aqualink removed part of signature deemed inappropriate

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Jguy

Intermediate

Posts: 493

Location: Chicago Area, IL, USA

19

Tuesday, November 5th 2013, 10:42pm

Quoted from "TWMXC"

only things i really think have merit for compensation are time limited functions like ah/bank/mail/house energy/backpack slots that continue to tick while the servers are jacked.

and thats really a stretch.

everything else just screams give me free shyt cuz im mad.

also wtf at this whole f2p p2p argument. get on topic.

Ah, this as well. People with housing energy should be reimbursed if possible, same with pack/bank space if the loss is excessive (i.e. the server downtime prevented you from removing items from the pack/bank slot before the time was up). Since this is stuff we're paying for somewhat on a "contractual basis". I think one of my toons has this problem now and I'll have to get a ticket in to see if they can unlock it for a day or two so I can get my stuff out of it.

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Cike

Rogue

Posts: 4,171

Occupation: Being Human

20

Tuesday, November 5th 2013, 11:11pm

if you lost something or lost the ability to access time sensitive items due to the downtime, that can be fixed through support. i don't foresee there being any other compensation beyond that though...

my r/p can outdps r/m. your name is stupid.

mages should stack dex. word.

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