Runes of Magic US / AU

I've had same issue on Palenque. and yes did full reboot as well.

Same here on Osha server. I thought it was my connection but its other servers too. I closed client then unable to restart, have to do hard reboot for client to work again.

Ditto on Govinda... glad to know it's not just me.

Working OK here.

As usual, ping issues tend to be dependent on ISP and location, and since nobody with issues has provided a trace, there is nothing to be gleamed here.

Ziav> I've had that happen before. It has to do w/ the different routes that packets take & that's why it's important to grab traceroutes when possible. you'll see really quickly where the packets are dying off.

Having said that, the host that GF uses in Florida seems to get DDoS'd pretty often. Might need to appeal to the powers that be to relocate their farm... mebbe back to Cali?

I have done everything that everyone else has done and more. I am getting periodic disconnects. Friends of mine on Artemis say they are NOT getting it.

Therefore I did:
Reboot
Reboot modem
make sure had different IP from ISP
Did live video streaming from my other house through sling, which has a different ISP (Perfectly fine video streaming live at 4000kbps)
Put on a streaming movie and left it on for the full 2 hours.
Played another video game, FPS game, while my characters were logged in and they got booted... while I was still having NO lag problems in another game.


Cant be an ISP issue if other internet services are working fine, while RoM is lagging out and disconnecting. Well it can be, only if the ISP is having issues with services that are only used by RoM... which if other online video games don't use them .... Rom shouldn't either.

Sigh... we had other lag thread with some good info.

Unless you are accessing the servers close to same location as ROM, saying that other services are working fine means next to nothing. Ping issues are always or almost always location dependent.

You are right on that. They are ALMOST always. However, those comments were direct at the fact that is not an issue with MY ISP issue (either of them). I am on the east coast, florida is on the east coast. I was connecting to both east and west coast servers in the FPS game and I don't know where the streaming movie servers are. I did this to verify both close range and long range ISP stability.

I usually like our posts but this one seems more like a "I don't wanna hear what is working, it isn't what you think it is" post. So lets analyze some things shall we?

For it to be an ISP issue it would have to be an entire backbone issue, because of the distance between me and the server, Correct?

If you don't think that is the case I can explain, just like with most telephone networks Internet networks are eventually connected to these "backbones", Reason why? Cause like interstate highways it is better for sending information long distance to jump on a single long running LARGE pipeline that going down a buncha back streets. Ok so if my region network is working (verified by another ISP in my area, that would be connected by the same back bone, streaming live TV), then that means it cant be an issue in my region. Hence why I checked that and verified it was working. That means the infrastructure in my region is fine, I can access other regional service and my access to the backbones is not the issue.

Ok so I live far enough away, I would have to be accessing the server through one of these back bones. Now there aren't hundreds of backbones to choose from base on where you are going. Therefore the idea of going from my location to RoM's servers, is the same as me going from my location to any server located in the basic geographic region, wouldn't you agree? So therefore if lag exists on one server and not the other, and they are located in the same region... cant be the backbone now can it?

So now we have eliminated my regional infrastructure, and the backbone that would connect me to the RoM server's region all as working. OK!

This now leaves what? either the Servers regional network is having an issue (Not my ISP, their ISP), or their server. Aka Not on our end.


I just figured I would leave all that out cause the techs over at GF could have probably deciphered that without me explaining it. I just take issue with someone thinking that the information I provided would have no technical troubleshooting aspect when it does... regardless of whether they can see if it does or not. Hence why so many people have issues when calling to t/s over the phone. They don't want to answer the questions cause they cant understand WHY it would be relevant.. How about you let the Pros determine if it is relevant, instead of standing back and throwing smirky remarks? k?


Saito, I have had issues with Shentel ISP and Verizon ISP. Verified Shentel ISP issues through remote log in on my computers at the other house.

Traceroute for Verizon:

Tracing route to www.runesofmagic.com [79.110.87.192]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms verizon.home [192.168.1.1]
2 9 ms 8 ms 8 ms 10.30.11.1
3 8 ms 7 ms 7 ms G2-0-0-2203.RONKVA-LCR-02.verizon-gni.net [130.8
1.195.250]
4 15 ms 14 ms 15 ms xe-1-0-2-0.RES-BB-RTR1.verizon-gni.net [130.81.1
99.48]
5 15 ms 14 ms 15 ms 0.xe-5-1-2.XL4.IAD8.ALTER.NET [152.63.8.1]
6 18 ms 15 ms 15 ms 0.TenGigE0-5-4-0.GW1.IAD8.ALTER.NET [152.63.33.4
5]
7 67 ms * 14 ms teliasonera-gw.customer.alter.net [152.179.50.23
4]
8 15 ms 15 ms 15 ms ash-bb3-link.telia.net [213.155.133.188]
9 116 ms 137 ms 116 ms hbg-bb1-link.telia.net [213.155.131.246]
10 115 ms 115 ms 115 ms ffm-bb1-link.telia.net [213.155.135.134]
11 114 ms 116 ms 134 ms ffm-b11-link.telia.net [213.155.130.227]
12 110 ms 110 ms 110 ms gameforge-ic-139736-ffm-b11.c.telia.net [80.239.
133.94]
13 111 ms 111 ms 110 ms vl13.gf-of.as47195.net [79.110.81.18]
14 112 ms 127 ms 110 ms kvm213.aixitng6.gfsrv.net [79.110.87.192]

Trace complete.


Problem is that it is not consistant, it disconnects me, 10 minutes later I can log back in, it has happened 3 times this morning, 11:45am 12:55 pm and I didn't get the time of the earliest, those are all EST times.

Why are you tracing the website?

http://whatismyipaddress.com/ip/79.110.87.192

Quoted

Geolocation Information
Country: Germany
Latitude: 51 (51° 0′ 0.00″ N)
Longitude: 9 (9° 0′ 0.00″ E)

I guess I just assumed that would route to the US server, guess I was too quick to want to get it done. oops. Fixing it.

Verizon

Tracing route to 206.253.173.53 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms verizon.home [192.168.1.1]
2 9 ms 9 ms 8 ms 10.30.11.1
3 8 ms 8 ms 8 ms G2-0-0-2103.RONKVA-LCR-01.verizon-gni.net [130.8
1.195.248]
4 14 ms 15 ms 15 ms G12-0-0.RONKVA-LCR-02.verizon-gni.net [130.81.15
1.155]
5 34 ms 14 ms 14 ms xe-1-0-2-0.RES-BB-RTR1.verizon-gni.net [130.81.1
99.48]
6 15 ms 15 ms 15 ms 0.xe-4-2-0.BR1.IAD8.ALTER.NET [152.63.37.65]
7 23 ms 23 ms 23 ms te7-4-10G.ar3.DCA3.gblx.net [64.212.107.157]
8 46 ms 46 ms 46 ms INTERNAP.Tengigabitethernet2-2.ar1.MIA2.gblx.net
[64.212.16.166]
9 48 ms 57 ms 48 ms border1.po2.bbnet2.mia007.pnap.net [69.25.0.82]

10 46 ms 46 ms 47 ms vaultnet-7.border2.mia007.pnap.net [69.25.48.142
]
11 46 ms 47 ms 47 ms po1-car3.vaultnetworks.com [206.253.168.142]
12 47 ms 47 ms 46 ms 206.253.173.53

Trace complete.

Shentel


Tracing route to 206.253.173.53 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.2
2 13 ms 10 ms 10 ms 10.238.64.1
3 25 ms 10 ms 23 ms 10.45.0.22
4 14 ms 14 ms 14 ms 10.45.0.6
5 29 ms 27 ms 28 ms 10.41.0.6
6 39 ms 25 ms 30 ms 10.50.0.2
7 62 ms 34 ms 27 ms xe-0-1-0-2.r04.atlnga05.us.bb.gin.ntt.net [204.2
.241.37]
8 * * * Request timed out.
9 45 ms 42 ms * ae-1.r21.miamfl02.us.bb.gin.ntt.net [129.250.3.1
04]
10 46 ms 50 ms 50 ms ae-2.r04.miamfl02.us.bb.gin.ntt.net [129.250.4.2
51]
11 41 ms 46 ms 42 ms xe-1-0-0.cr1.mia1.us.nlayer.net [63.141.207.6]
12 46 ms 45 ms 48 ms 68.64.135.22
13 49 ms 45 ms 48 ms po2-car3.vaultnetworks.com [206.253.168.154]
14 49 ms 46 ms 44 ms 206.253.173.53

Trace complete.

Figured I would get both ISP tracerts. However, again it is not a consistent problem, like I said. Now we have had lag spikes in the past few days and the lag has been worse. Today is the only day we have been getting disconnects. And that should still be the right IP, I am using the one from an old file, let me know if it isn't.

Thanks for pointing that out Pink hat, I hate being in a rush and trying to shortcut it and it biting me in the rear.

The issue i've had is as been stated it's not a constant. I log in game i can go 5 -20 minutes it's been varying and then my ping goes from the 63-70 it's been at to 300....640....20k...40k...60k.... So something is happening along the line somewhere... and it's only started this morning...

Now there was an icestorm in parts of the US. whether or not this has played a factor in it .... who knows.

but i'm on att in missouri and Runes of Magic is only thing giving me any kind of online issues.

Also ill add that there has been a Group called DERP that has been attacking online video games. Another game I play did have an attack the other night and it felt a LOT like the issues with RoM. I don't know if that is information that helps or not. RoM wasn't on the list of games that they said they were attacking, but it just seemed similar.

ok ill run that and throughout the day and try to get the information for exactly when it is happening. I have been successfully logged in though since 120pm est, no disconnects.


btw:

Location: behind you when you don't expect it

that could be taken sooooo wrong

just a note here but i have been disconnecting all day on irc ,game ,web pages voice servers.
i doubt it is server related.
side note high winds and alot of snowfall last nite in my area.

Florida has been having some crazy weather today, very high winds, very cold temps, and even snowfall at some point today (my roommate said she saw snow flakes earlier in the day while driving and she almost had a heart attack lol). Before I had to go to work I was having some serious ping issues as described in this thread.

Something to note: I am in the same vicinity/area/main backbone as the RoM servers and was having zero lag issues with ANYTHING else. Vent/Skype/Streaming videos/Pandora - all running fine with no lag. It is a RoM server problem as I am the proof that it is not an issue with the internet in this area. If the servers are getting another bout of DDOS attacks, then maybe you need to find a new host as apparently that host isn't well liked.