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1

Sunday, June 22nd 2014, 3:04pm

CASH BACK 20% Event... Concerns/Opinion.

hmm,
I have heard of a few people that still have not been reimbursed for the last event like this...
-Yes they did send in a ticket(s) to support.

Why not just make all *diamond* items in the cash shop 20% off for the span of the "event"

This would

Eliminate any possibilities of players having to submit unnecessary tickets to support
~I know of some players on my server that did not submit a ticket because they didn't
want the extra hassle that could potentially be prevented

Eliminate unnecessary tickets for support to deal with when they could be using the time for other things

Eliminate the possibility of unhappy players due to them not receiving their 20% diamonds back in a timely manner


I did take to mind that there could be issues if the entire cash shop would have to be re coded
or what ever but I feel that this event causes a small wave of "troubles" that could be omitted


Just my thoughts on it though.. :whistling:



Calon
The grass is greener when you are in Paradise.

This post has been edited 1 times, last edit by "Lolim" (Jun 24th 2014, 12:45am)


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2

Sunday, June 22nd 2014, 3:16pm

Me thoughts then an now be the same, they tis gonner messer it up, ppls gonner no get their diamonds, there twill be complaints, there twill be quiters. All this done did happened. Me twill do the same fer this event as the last one like it: No buy anythin. Tis the best solution all round. Me tisn't frustrated, nor cheated, an eventually, iffn all boycott such nonsense, maybers they twill quit it.

3

Sunday, June 22nd 2014, 3:39pm

Honestly it only affects those who decide to spend more then they normally would to take advantage of this fail offer.

just spend what you normally do if any at all and it won't be an issue

4

Monday, June 23rd 2014, 12:10pm

I agree. The last cashback event was a LIE. I never received my cashback diamonds despite filing two tickets I'm not falling for it again.
Gameforge breaks its word all the time. They also have never fixed the xp/tp potions. 50% potions on;y give 30% extra, and 70% only give about 40% more. I've checked before and after using the potions, and it's consistent. Definitely not what we are supposed to get, and I've filed several tickets about THAT too. It's outright fraud, and I for one spend real money to buy diamonds, so gameforge is actually breaking the law, not that any court would spend time on them.

With all this fraud and outright lying, I am rapidly getting tired of runes of magic. The game would still be fun if gameforge would be HONEST,

5

Monday, June 23rd 2014, 3:14pm

Oh, they are trying it again after it worked so FLAWLESSLY last time? Yea, this is not a brilliant idea by ANY standard.
A real sysadmin knows how to change the time.
If you make the same mistake while trying to make up for the previous one, you are doing something wrong.

As much as I'd love to say I offer consulting services, the scope of things broken is too large.

6

Monday, June 23rd 2014, 3:28pm

yeah stupid, never even got my diamonds back either...
99/99/99/99/99/99 W/WD/S/D/R/M

7

Monday, June 23rd 2014, 4:12pm

I never got my bonus dias from last event either.
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8

Monday, June 23rd 2014, 4:34pm

here are the reasons this idea is a bad one

1) didn't work last time and lots of people got cheated
2) no diamond sale after it was announce. I doubt people will buy at full price in HOPES of a 20% CASHBACK
3) It is set for after weekend sales, and not on a day with a daily sale (tues/wed/thurs/sun) Monday... fail day to do it. Nothing special to buy on a Monday, most wont


I mean if you are going to do this, announce it a week ahead of time... put up a dia sale either between the date you announce and the date it happens or ON the day it is going on... then put it up for a weekend sale, where people will want to buy something. More importantly, don't fail at this idea horribly and then try it again without giving any of the other incentives.

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9

Monday, June 23rd 2014, 5:53pm

Well we did have 140% and then another 100% diamonds this weekend, RAE's and ABL'S were on sale too, so great timing to have the sale today if you bought diamonds. Also by looking at AU website you could see the 20% cashback about 12 hours in advance.

Will it work and actually give me back 20%, well we will have to wait and see, last time it didn'twork and hopefully they fixed it as to now it will. Don'T forget it was the first time they did that type of event, give them a break and let'S wait to see if this one works before pulling out the pitchforks ;-( i will bring my own if it doesn'T work loll :beer:

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10

Monday, June 23rd 2014, 6:15pm

Yes it was a hassle and all last time, but as mentioned above, it was the first go at it. Mistakes will happen, and for the most part, dias were distributed correctly at a later date to those who bought during the last 20% back event. Again, it may not work, however there is always that chance then when you buy some randoms or ABL's today, they just may be 20% off! ;o
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11

Monday, June 23rd 2014, 9:53pm

I bet Saito cried when he got the news they were trying this again.

12

Monday, June 23rd 2014, 10:51pm

Anyone who goes in to this event hoping for / expecting the best is a poster child example for the phrase:

"Fool me once, shame on you. Fool me twice, shame on me"
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13

Tuesday, June 24th 2014, 2:10am

I bet Saito cried when he got the news they were trying this again.




;)

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14

Tuesday, June 24th 2014, 5:15pm

Yup totally a bawling baby girl


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15

Tuesday, June 24th 2014, 5:40pm

Well i had diamonds in mailbox from event. Considering i never received any the last one, I didn't expect to receive any this time.

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16

Tuesday, June 24th 2014, 5:47pm

So hard for people to say tyvm when something works instead of remenice on an attempt that failed. TYVM for the 20% diamonds back Gameforge, now that you got the hang of this, hopefully we see more of these events. :beer:

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17

Tuesday, June 24th 2014, 10:00pm

yeah I bought some things cause I needed them and got my discount.

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18

Tuesday, June 24th 2014, 11:29pm

FYI regarding the last "cashback" event -

If you have still not received your bonus from the last time, sending in a ticket is the ONLY way you can be assisted. Griping about it on the forums is NOT going to get you your diamonds back from last time.

Please see the post here: 20% Cashback Dia Event

...where everyone that did not receive the last "cashback promotion" was told to submit a ticket. If you submitted a ticket BEFORE the date on that post (May 14th), it's likely your ticket has gotten lost in the shuffle of "we are told its going to happen this maintenance" replies and has already been archived (sorry, but we as GM's can only go off of what we're informed about). If you submitted a ticket to support AFTER May 14th and STILL have not received your cashback from last time, then there should be a "Complain" button on your ticket (or just reply back), I suggest you click that and it will escalate the issue so that we see it. If you haven't even submitted a ticket to support at all about it and are just here to complain, then I suggest you find somewhere else to do so (like support).

FYI - When they come in, we pass it up to CoMa level right away for the reimbursement, and have processed every such ticket that has come in that way with good results (read: the reimbursement was successful through in-game mail or directly crediting into the account).

Thank you.

---

Now, onto this event: We suspect everything went through as planned but if you're missing diamonds from THIS event, again, a ticket is the only way to get support on the issue.

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19

Wednesday, June 25th 2014, 2:08am

After hearing from a lot of people on Govinda it sounds like most DID in fact get their 20% dias in the mail. :thumbup:
Kind of enlightening to hear!
Apologies for my doubts :dead:
Calon
The grass is greener when you are in Paradise.