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Drakkarsdad

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1

Monday, May 30th 2016, 5:21pm

I have a theory on IS change

I have a theory on why Item shop was changed.

I believe it was/is Gameforge's way of ending the gifting of IS items to the F2P as most if not all F2P buy in bulk as the gold permits. As a seller of diamonds mostly to F2P toons, I can now only gift one of each item at a time. I just spent almost an hour gifting 50 puries to a F2P guild-mate.

The process was so laggy and cumbersome I will NEVER gift like that again.
As an example:
For just one puri I had to:
click details
click gift button
click drop-down:
I then had to choose from:
enter manually (cannot tell if cursor is in the box or not: white cursor on white background);
choose friend (every friend I have ever had in my friend list (still in there or not shows up); or,
choose from guild (ALL guild members are listed, not just the ones currently online)

Scroll to bottom of window click gift item and then OK

If other sellers feel that this is as much a royal PITA like I do, F2P may be forced to buy their own diamonds. The diamonds I buy will be for me only at this point. Oh, and since I don't use that many dias anymore, guess I wont need to buy as often as I used to.

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2

Monday, May 30th 2016, 5:53pm

The item shop was one of the few things in the game that worked right and had no complaints (the only problems were people wanted items added) yet they spend untold money and computer specialist's time to mess it up. While ignoring the many problems with the game that were brought up constantly. The knowledge of the community needs shows why there are less and less people playing ROM.

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Monday, May 30th 2016, 6:27pm

Someone asked to purchase 60k charges from me on the charge sale, I said sure, it was a 50% off charges, and 140% dias sale, so figured id go buy dias and gift them 1200 x 50 charges packs (300 at a time). Well good thing I remembered that the IS is a pos now before buying those dias and spend 24 hours gifting charges. GG gf, super good business plan on trying to get dias sales. $500 lost to incompetence, and this is just one small case out of all the dias sellers.
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4

Monday, May 30th 2016, 6:45pm

Another thing that i noticed, when i open the itemshop in game, a firefox page comes up and i can use the item shop in my browser. Also when i look in my Windows task manager, i get a process called : Awesomium_process.exe*32. Close the web browser, open the IS again in game and it works.

But if i close that process in task manager, i get the web browser pop up witn Error LMAO, but no worries, i am sure the new IS is perfectly safe people.

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5

Monday, May 30th 2016, 6:50pm

Gameforge could at least sell the Purified packages with 5-10-20 puris, instead of selling 1 by 1 which is a pain for anyone. Wtb purified packages sale with +140% dias

Drakkarsdad

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6

Monday, May 30th 2016, 8:00pm

Are you listening Gameforge, Community Managers, Team Managers, Board Administrators, Game Administrators, Super Gamemasters, Gamemasters, Trial Gamemasters, Event Managers, Super Moderators, Moderators, Trial Moderators ? How many of us, the players and diamond buyers/sellers have to speak out before you fix this horrible error either by giving us back the original IS or by giving us the changes/fixes we want in this "new, improved" IS?

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7

Monday, May 30th 2016, 9:41pm

Yet every time you log in you see the brag of Item Shop Cosmetic changes. It doesn't work so they brag about giving it a new paint shop.

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8

Monday, May 30th 2016, 11:18pm

Your feedback is being constantly forwarded on a weekly base.

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Drakkarsdad

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9

Tuesday, May 31st 2016, 12:16am

Your feedback is being constantly forwarded on a weekly base.
Are you, by chance, letting them know just how angry we are about this? Figured I would post this in the font size of the item shop.

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10

Tuesday, May 31st 2016, 1:51am

We direct them directly to the threads in most cases.

Please note that posts will be removed if they are not constructive. This thread is already on the borderline and we're letting it be for now. We will not hesitate to close down another thread for being nonconstructive.

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Drakkarsdad

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11

Tuesday, May 31st 2016, 3:22am

Aqua,

I don't mean to sound belligerent, but can you please direct me and the rest of us forum junkies to the thread where the player base asked for a change to the item shop? I am sure that would be an interesting read. I must have missed that one as I cannot find it anywhere.

Thank you

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Tuesday, May 31st 2016, 3:37am

Sure, no problem.

Here are a few:

Item Shop Feedback Collection for New Shop
What is your level of satisfaction with the new item shop?
Change Item Shop back
Revised Wheel of Destiny Response
Item shop manager
New Shop
Reactions to new Item shop


Ah, I believe you may have meant "where the players asked for a change to the item shop to be what it is today". Apologies for the mis-read.

Obviously there was no such thing.

As mentioned by Polog somewhere (sorry, can't find it at this exact moment), the item shop is now entirely run by Gameforge. It is designed to be "universal" throughout all Gameforge games (eventually). I believe it was rolled out in one other game before Runes of Magic (don't quote me on this though, this is as I recall which could be wrong).

The main advantage of this is that the backend and design is all the same, "templated". This makes the management of the entire item shops easier as there is one place to change sales, change items available for all of Gameforge games (again, eventually). Gameforge now can change any design of the item shop or any part of its interface or behavior without the game's developer or even a server shutdown. Previously any major change to the item shop had to have the item shop "restarted", which also included the houses, guild castles, guild managements and Auction house. This would also lead to many other problems if this needed to be done.

Note: The following is going to be my honest opinion regarding as I see things from a player's perspective with giving you as much information about the backends as I can (which isn't much)


My opinion personally is that I can see good things coming, although they may not be here yet. The people back at the office have listened to us and changed a few things based on yours and my feedback as a player and as a teamler. As we continuously have to remind everyone around here, we do play the game as well. We could be in your guild. We could be your best friend. We could be your worst enemy. But we do play the game and we do forward feedback of our own directly to the management. Do they get implemented or even considered right then and there for implementation? We aren't told that. I do know they listen. We talk to the management live in IRC or Skype, or even Teamspeak and we get that feedback almost immediately of "we're working on it", or "we're looking into that". The management is listening, they may not follow up on every thread, or even be able to implement every little idea, but the ideas/suggestions/rage/comments are being forwarded or even directly being read by Celes and/or Polog (and we direct them to these threads even if they had seen them twice already).

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Tuesday, May 31st 2016, 5:09am

So um they made the new IS so all their games have similar IS right? Well I went on the forum of some of the other games GF publishes like Aion, Tera, Elsword, Nostale...and not a single one of them had any new IS implemented, at least not in the last week. So what is this new IS just for ROM? or is ROM being used as a guinea pig?


Yes, this Shop system in shorter or further future will be probably used in other GF games too.
Currently, not every game has it, as they are not released/implemented at the same time.

Examples of others game would be - as far as I remember - 4Story or Metin2, they got it before RoM.


Here ya go Aqua. Not Polog, but Celes reminded us that this move is motivated by an interest in standardizing the item shop across all of GF's games. Having one program to run the back end instead of one for each game would be gud cause for an overhaul game-by-game.

We do forward your feedback. Usually we forward an entire live thread, as it's being created by the playerbase. It's part of why we have so stringently required that all the posts be constructive and otherwise 'clean' (no bashing, swearing etc). It's not about suppressing people who 'speak the truth' or squashing contrary opinions. These threads can be blunt, but they need to be just the problems, the solutions, and the required actions. Keep in mind that the reader probably speaks english as a third+ language. Additionally, we list our own concerns and observations elsewhere. We do our best to describe in excruciating detail exactly what is wrong for each bug, and why it must be changed to restore old functions to a new interface.

If you think the players' posts on the topic have been harsh, you should see how exactingly brutal (but constructive!) a group of cooped-up and angry teamlers and testers can be. No, we do not and will not post our discussions outside of team channels, but know that we do have them weekly if not daily. Ask Celes sometime in PM if you want a general description. I marvel at her ability to deal with so much raw frustration.

We don't need your very best Navi impression to keep us on track.

14

Tuesday, May 31st 2016, 1:34pm

Once again, thank you all for your honest feedbacks which will be forwarded to the product team.

But please let me explain one thing once again, New Item Shop is with us permanently and there are no plans to bring old item shop back. It is gone, sorry...

NEW item shop (name speaks for itself) was implemented to one of our MMO in practice for less than 1 year and its shop was the base of the new shop concept which allows us to do different configuration easly. We know some of you did not like the design but it always takes time to get use to see it.

And we can not ignore that the team behind it take your feedbacks very serious and changing some stuff as you requested, more will follow in future.

15

Tuesday, May 31st 2016, 1:42pm

Your feedback is being constantly forwarded on a weekly base.
Are you, by chance, letting them know just how angry we are about this? Figured I would post this in the font size of the item shop.



Afaik, the shop display have a dynamic scaling if your resolution is bigger, if your screen is 1920*1080 or 800*600, the shop will have the different size. So YES new shop design has a new font but size depends on your settings. Which resolution/options do you use in ROM?

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Tuesday, May 31st 2016, 8:33pm

all you have to do is sell +20 jewels outside of the item shop and probably most everyone will stop griping about 75% of the issues....
for a little while atleast XD
yea theres plenty of other issues, but im sure in time you guys will fix the buying and gitfing in bulk issues.. all these issues seem really easy to fix to me, but i am no gamemaster so i cant talk :P
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Tuesday, May 31st 2016, 9:11pm

Cerb the issue is sure easy to fix, they've been at it since the new IS has been out

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Tuesday, May 31st 2016, 10:29pm

I see a much bigger issue with the purchasing and gifting of single items at a time, add a text box, let us type a #1-999, and hit gift or buy.... and when it is bought stack it on the same item in your back rather 'your bag is full'.... No duh its full, thats what happens when you can only buy 1 thing at a time and it chooses not to stack together! :missilelauncher:
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Drakkarsdad

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Wednesday, June 1st 2016, 12:53am

Your feedback is being constantly forwarded on a weekly base.
Are you, by chance, letting them know just how angry we are about this? Figured I would post this in the font size of the item shop.



Afaik, the shop display have a dynamic scaling if your resolution is bigger, if your screen is 1920*1080 or 800*600, the shop will have the different size. So YES new shop design has a new font but size depends on your settings. Which resolution/options do you use in ROM?
800*600 with window mode and UI scale checked, just like I have since I started playing RoM. Have no issue with font anywhere else in game or out. JUST the IS.

20

Wednesday, June 1st 2016, 2:07pm

Your feedback is being constantly forwarded on a weekly base.
Are you, by chance, letting them know just how angry we are about this? Figured I would post this in the font size of the item shop.



Afaik, the shop display have a dynamic scaling if your resolution is bigger, if your screen is 1920*1080 or 800*600, the shop will have the different size. So YES new shop design has a new font but size depends on your settings. Which resolution/options do you use in ROM?
800*600 with window mode and UI scale checked, just like I have since I started playing RoM. Have no issue with font anywhere else in game or out. JUST the IS.


This explains your problem. As i said, new shop has dynamic scaling, please give one more chance to the shop in bigger resolution :)