Heh no worries.. When I used to be on artemis unfortunately support and the gm's were abysmal. They just didn't ever bother replying or for people they did respond to they gave generic reasons to why they "can't".
In the last few months they appear to have improved and listening to swag's podcast is amusing so it's nice to see US servers have gotten some better gm's.
I would suspect that they are rather inundated with the whole this and that gone missing in the house issues as of late so haven't had a chance to reply but I'm sure that they would have gotten hold of you.
Did you send in a ticket via the website? I find that website tickets get answered very quickly vs in game tickets.
I was rather impressed recently to have my ticket answered within 6 hours

Although my issue was fairly simple heh.
Good Luck and enjoy your new elites