Runes of Magic US / AU

I their opinion, who ever they are, the servers are fine timthum, so you are not getting anything from crashing out of siege or not crashing. I didnt get anything either. Siege been over almost 40 mins and folks still trying to get back in game lol.

im getting used to gettin in in the ! from this game its only getting worse .

Hello everyone,

Govinda's sieges have been a dreadful mess ever since the day of the 'data center relocation' maintenance (Jan 19 2012). The siege a few hours before the maintenance on that day and all the sieges following have been like nothing I've ever experienced so far. (Started a few months back)

About 20-30 mins into Siege, everyone begins taking on lag.. first a little here and there- people unable to do trades and skills and items taking time to occur. This lag continues worsening, leading up to the inability to move anywhere (trying to move results in short travel before rubberbanding back to original spot, over and over and over), or to use any items, or to have talk show up in /SAY, or to attack at all, or to even die and/or resurrect. I ended up finally just running around on foot for a little while since I could not mount up and couldn't use any skills.. as I looked around, I couldn't see any of the Towers, much less other players. I had 10 minute delays on skills & /SAYs, even taking damage randomly when the damage finally caught up to me long after having occurred.

Will edit in some screenies.

PLEASE FIX SIEGE. Something is vastly wrong with it, STILL. My Guild decided after tonight that we will not be wasting rating trying to siege when we start out fine and winning, and then lose because 98% of the guild is unable to do anything but watch as the enemy kills us.


Voila~ a Screenie! Something is amiss.. oh right, no Tower! And taking damage from something I can't even see while getting errors. Needless to say, we went from winning to losing during all this..

Tonight durring siege, multiple members of my guild as well as the opponent guild, save for 2-3 players TOPS on both sides, experienced progressively increasing lag, starting with a couple seconds, to eventually 15 minutes. Many attempted to quit out of the game and re-enter siege, wherein their character and visible NPC's would fade, but would stare at a unpopulated zone then would have their crash completely or booted back to the login screen. People would attempt to restart their computer, their router, as well as close anything but bare bones required to run their operating systems and the game. No efforts at all seem to make a difference, nor could we figure out the difference between those that lagged out, and those that didn't.

This means by random pure luck, if the character that wasn't lagged out was able to perform properly to elminate the tower guards, destroy the gates and take the crystal, instead of a low level character originally assigned duty of acquiring merits to give to the rest of the team. If not, or if the character not lagging on the opposite side was able to easily dispatch that toon, was the pure deciding factor on the winner. Unfortunately, this would only result in 2-3 people per side gaining their Siege War rewards... points, packages etc, while anyone else lagging, even if they were IN siege but unable to move, attack, perform any action, would crash upon the end of siege and since nothing in this game tracks and coordinates character data to lost items, event sessions or items stored within a house, everyone else got nothing.

For me, coming to this game last year, and not being the first MMO I've played, but the first Free to Play(tm) version. When I reached a point to where the content outstripped the gear earned by regular gameplay without financially donating. I then presumed that the capitol gained from players, taking my semi regular donations, dividing by half and consolodating the total number of accounts I viewed via active characters travelling around, and presumed that the income of this would be more than sufficient to support a staff numerous enough to handle any player support issues, create and continue to progress the efficiency and effectiveness of the game code, as well and provide for adequet hardware to run the game on.

This proved to be hopefully, pollyanna-like optimistically false.

My first encounter with an in game problem was after Chapter 4, when our 3rd class became available, and to open it up reset your training points over all of your classes and class combination elites. I found i could not return skills to their previous level with the provided points "returned" to me. The response I got from this problem was that I, the player, who did not suspect that a problem like this would EVER happen, should have been prepared with screenshots of my skill window showing what level each skill was at previously as well as my total spent points. This brought things to clear focus that the game does not(but could with the application of code) to track player data. This showed me that there was less concern about customer care than towards keeping the game up and running, so there is uninterrupted gameplay, ensuring that others will keep logging in and requiring to spend monetary resources to continue their experience.

The current issues now being seen are the lastest symptom of that lack of reinvestment of financial resources into providing a superior product for the players to enjoy. I have not seen nor been informed or inferred evidence of a testing environment for game issues prior to applying changes to the servers. "Testing" seems to be the patch day feedback, and a week of continued "testing" until an issue can be addressed. Then another "test" on live. Rinse and repeat until the next issue arises. I have seen feedback on the forums stating specifically that fixes were being applied to live servers but waiting to hear back from players on how well it worked. This is not how product testing and providing it to customers should occur. The issues repeatedly happening with Siege War(BETA) should not EVER be a live server testing. This only reduces customer confidence in the stability of the game and weening of the populace logging into the game on a regular basis.

In my humble opinion, with the game as it is, with lack of repeatable content, limited sources of progression and easily stagnant experience aside from the one unique feature that personally makes me continue to play, there should be a considerably greater effort made to correcting the problems to issues. Siege War makes this game worth logging into, the challenge of that event, and letting players test code corrections on live servers to resolve issues is detrimental to the possible future of this game. Employ a greater staff, offer something to players to help test code fixes on a designated testing server, or servers, including a clone of the Siege War servers so you can have basically for free, an army of gametesters. But my hopes of this coming to pass in any form, based on past observations, are very low. Take this as a warning prediction.

Nice post's paleflower & sacreddark, you are spot on on what happened tonight and what has been happening.

Quoted from "Lanidien;505481"

Is EU's siege the same as ours - constant lag, capped, massive latencies, and crashes?

We have a 2k+ post feedback thread about siege, and 3k? posts thread with just discussions between german guilds competing in siege "Siege Scene Thread". guess what 99% of the posts are? got 3 trys :p ands that not counting in the FR/EN/ES/PL regions of the forums lol.

Our guild experienced horrible siege conditions the first two nights of siege after RoM was moved to a new data center.

As with many others posting here, we cannot find any common factor regarding who has problems in siege. Personally, the first night I had no problems. The second night, that was another story. We have families in the same household sieging together: one player had no problem, while the second player spent most of the siege rubberbanding and/or waiting for skills to activate. It does not matter where people live.

Our guild elected to not siege several nights, until Frogster could address issues.
We resumed sieging this week, with great hopes.

1/24/2012 siege: Our Artemis guild against another Artemis guild: no problems at all. However, they were a no-show.

1/25/2012 siege: Our Artemis guild against an Osha guild. We had no problems, no disconnects, no perceptible lag. It did seem that some in the Osha guild were lagging a bit.

1/26/2012 siege: Our Artemis guild against another Artemis guild. It was ugly.

We had 18 in, they had 8-9.

Several of us experienced some noticeable, but not unbearable, skill activation delay within the first ten minutes of siege. Between ten and twenty minutes into siege, several/most were reporting significant skill delays, environment not loading, disconnects, etc.

At the infamous benchmark of twenty minutes into siege, my screen began to light up with those lovely red error reports. Most were 'data client' errors. I also got a 'item rank' error; have not seen that one before. I could see 'merits' stacking up in the lower left of my screen, and the merits in my bag were grayed out.

Within five minutes of the data errors showing up, I basically could not play, at all.

I left the battlefield, hoping to clear the problem. When I re-entered the battlefield, my toon disappeared, but it took almost two minutes for me to reappear in siege. Unfortunately, I still could not play.

I checked my ping several times during the game: no severe spikes - ran pretty consistent during siege between 36ms and 79ms. No packet loss. I ran tracert a few times: ONLY 11 hops, good speeds, most under 30ms. I seriously doubt I can point to my ISP as the reason for poor siege performance.

I cannot report details for guildmates in siege, because I left my toon parked in the castle once siege became unplayable. I did not return to my PC until the last five minutes of siege.

When seige ended, I was correctly ejected from the battlefield and siege rewards almost instantly appeared in my bag. This time, HOWEVER, I did not immediately relog my game as I have after past troubled sieges, and just let my toon sit where it was.

For almost exactly five minutes, I continued to get 'siege messages' of "XXXX is attacking Asachi", 'XXXX has occupied Knin". At the end of the five minutes when 'siege messages' ceased, honor points were awarded.

I understand that any portion, or all of my post, can be redacted if content is deemed inappropriate. Understand that my comments are not meant to be mean spirited.

I have a networking and general systems background, so I can appreciate that relocating to a new data center may not go flawlessly. There could be a multitude of configuration issues related to the data center relocation. Something amiss in the client-server architecture, as a few others have mentioned, sounds like a winner....but we as users can only guess.

If siege issues are not related to the data center change, then what did change and why is it not being fixed?

As an end user, my tolerance is being tested. As a long term player, siege is something I look forward to with my guildmates, not to mention siege is one of the key reasons for ongoing gear upgrades. Siege, at least as we knew it - flaws and all - was functional and fun up until a week ago. A week later the situation is not resolved.

Being told repeatedly to 'be patient'...well...

If patience is a virtue, then your loyal customers are quickly heading toward sainthood.

I decided that this was a good night to go watch a movie with my family and forego RoM as R&R.

Yah but Yoman, this is not normal lag like we always had. I mean, we all would lag sometimes, and most of us crashed a lot too, but this is a whole different enchilada.

I'm talking 8 minute, 12 minute, 20 minute lag. Like separate timelines within a siege.

Not just a few people either. Almost everyone. Usually 4 or 5 people max from both sides don't lag at all.

We had siege tonight against our biggest Palenque rival, Midnightassassins, who luckily are also our best buds, and some people actually started lagging within 5 minutes of siege even starting (usually you get 10 or 20). I didn't lag at all, which of course was really fun, as I got to wander around and mindlessly kill and clam slam some of my nearest and dearest friends, which was actually a lot less fun than killing them when they can actually shoot back.

I would see most of them just lay there until 5 minutes or so had passed and their res kicked in.

Half of MA crashed and couldn't get back in at all. More than half of us, our herald included, crashed and couldn't get back into siege. Eventually I crashed myself, and every time I tried to get back into siege, the screen would go funny, and 5 minutes later I got a crash report.

Those few unlagged people duked it out, and as they had an OP rogue, OP mage and an OP p/k left in and not lagging, and we had a knight, a warden, a rogue with 20k hp and a level 60 p/s left in... well, we lost lol. I don't blame them a bit for it, I just wish we could have really sieged them.

Siege tonight was the worst it has been since they did the server migration. I don't know what the patch was supposed to do, but it sure as heck isn't doing it. We were the only intraserver Palenque siege tonight, and worldchat was like a kettle boiling over. Everyone had issues, inter or intra server. People are going nuts.

I am starting to agree with whoever said that they need to just shut siege down til they can fix it, because people are so very angry. And it needs to be fixed like... yesterday? No one is asking for a lag or crash free siege. We just want our crappy old siege back.

As of yesterday, the BG server was identical to the European BG server (Which experiences significantly less issues), we hoped that this would solve the problem. We will continue to search for solutions regarding this problem, in the meantime I ask you to be patient, sometimes an issue is not as easy to find, I wish sometimes issues were very easy to find.

To answer a few questions posted in this thread:

Please shutdown Siege War until this is fixed.

Wewill not shutdown Siege Wars for several reasons. We are as of yet not sure what the problem is, we can try fixes, but when Siege War is offline there is noway to verify if this fixed the actual problem. Our QA team is unable to reproduce a 'stresstest' of approx. 3000 players in Siege War. You are not our testdummies, but we do need your help to gain information if the changes we made helped at all.

Get Runewaker to fix these problems please.

We must seperate 2 issues here, yes, Siege War is still in BETA phase and may not be as stable as we want it to be, however, the current disconnect issues (Not the crashissues) are most likely caused by something on Frogsters end, we are currently still investigating this to see if we can determine the problem and why it doesn't work properly on US, but it does on EU.The other instabilities, such as common crashes and lag (Not unplayable lag) have been reported to our Developer.

To those who provided tracerts and other detailed information regarding the Siege War issues, thank you for the information, this is useful to us to further examine the problems.

@Those who are unconstructive ranting and using abusive language or are violating our forumrules, in particular members of the Guild Disturbed, your rants and complaints are useless to me. It's not our intention to have such a Siege War with massive problems. Instead of ranting it would be better if you provide us detailed information as to what happened. That is useful for us. 'I am soon going to leave the game' is not helping us, we understand these issues are not making the game more fun, that does not take away that we are working on the situation and are trying solutions to make Siege War more stable.

Please use this thread to provide details about the issues, any continous breaches of our forum rules, such as insults and inappropiate language will cause your posts to be deleted and could result in an account suspension.

umm let me see is this ok?@Those who are unconstructive ranting and using abusive language or are violating our forumrules, in particular members of the Guild Disturbed, to call out a guild is against forum rules right so then it would seem to me that EVERYONE should have to follow the rules.

Quoted from "Roeksha;505587"

As of yesterday, the BG server was identical to the European BG server (Which experiences significantly less issues), we hoped that this would solve the problem. We will continue to search for solutions regarding this problem, in the meantime I ask you to be patient, sometimes an issue is not as easy to find, I wish sometimes issues were very easy to find.

To answer a few questions posted in this thread:

Please shutdown Siege War until this is fixed.

Wewill not shutdown Siege Wars for several reasons. We are as of yet not sure what the problem is, we can try fixes, but when Siege War is offline there is noway to verify if this fixed the actual problem. Our QA team is unable to reproduce a 'stresstest' of approx. 3000 players in Siege War. You are not our testdummies, but we do need your help to gain information if the changes we made helped at all.

Get Runewaker to fix these problems please.

We must seperate 2 issues here, yes, Siege War is still in BETA phase and may not be as stable as we want it to be, however, the current disconnect issues (Not the crashissues) are most likely caused by something on Frogsters end, we are currently still investigating this to see if we can determine the problem and why it doesn't work properly on US, but it does on EU.The other instabilities, such as common crashes and lag (Not unplayable lag) have been reported to our Developer.

To those who provided tracerts and other detailed information regarding the Siege War issues, thank you for the information, this is useful to us to further examine the problems.

@Those who are unconstructive ranting and using abusive language or are violating our forumrules, in particular members of the Guild Disturbed, your rants and complaints are useless to me. It's not our intention to have such a Siege War with massive problems. Instead of ranting it would be better if you provide us detailed information as to what happened. That is useful for us. 'I am soon going to leave the game' is not helping us, we understand these issues are not making the game more fun, that does not take away that we are working on the situation and are trying solutions to make Siege War more stable.

Please use this thread to provide details about the issues, any continous breaches of our forum rules, such as insults and inappropiate language will cause your posts to be deleted and could result in an account suspension.

Hmmm; I do not remember this being your thread. You were not the OP. This is a thread to discuss how siege is lagging. If you want to make a thread to discuss tracert by all means do so.

Can you just not STFU and give him pieces of information he actually needs?

@Roeksha: im not an US player so i cant be a testdummy (if it helps i actually would, id rather be a testdummy if it works out for everyone in the end, but thats just me), but maybe you can post your request for information in a more central place? i just had to dig up all of your posts to find WHAT pieces of informationen you'd like to get from the players and only found http://forum.us.runesofmagic.com/showthr…ll=1#post503804 this one on page 8 of a 10+ pages thread.

@YomanROM Nice way to start a post when u have no clue. As you stated yourself, u are not a US player therefore have no idea what the issues really entail. I didn't start posting on the forums about this or much else until last evening.. The reason for this, was that based o what I have seen posted, the issues were put out to the appropriate people in what was supposed to be the appropriate forum. Then it comes out that there is no longer an in game problem report. So then you have to go to the website and send in a report, and maybe you will get a response, tho the last few issues that I know have been reported, the response has been sent back to the player in German, to US server players. Standard responses to tickets have been the same all over, we will look into it, hope to have it fixed soon, etc. etc.. Yet a few weeks after the issue arose, the situation has not gotten any better, in fact it has become much worse.

My most recent issue that I personally reported was a weapon that was missing from my offhand. I got the standard response back which I replied to. I could not wait for another response so I purchased the same weapon and again plussed it and statted it. This information I gave them in my repsonse along with the date that said purchase was made for the replacement weapon. Within a week, I received a email stating that since now my weapon was found to be on my character, they were closing the ticket. Point is, nothing was really looked into, or it would have been known that I had to repurchase something that disappeared, and I got nothing for the time put into writing the tickets.

Maybe now you can understand a little more, why on the US server, some of us are getting very frustrated with form letter response and things not being addressed. Now at least, there has been some more information put out to the general public in regards to what is being addressed and maybe a little more about how it is being addressed. Most people who play the game have a pretty good idea of computers and such, and are not idiots, therefore, if they can actually see something in a reply that states what is being done.

I don't personally mind being called out on anything I post or say, but to blatantly violate the rules by naming an entire guild as was done a few posts ago due to the posts of 4-5 players, that is wrong. My posts are not intended to be the feelings as a guild, but mine alone. And if it takes a few posts to inflame and get a response, I would do it again.

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Based on the detailed info posted by myself as well as others, there should be a giant red arrow pointing in the general direction of the issue.

Example:

1) In Seige while I am Herald and having several min lag.

2) I click Fearless. Nothing happens on my screen.

3) Several in the guild get fearless instantly. Though still no cast on my end.

4) Several minutes later it finally casts on my screen. I along with others get fearless.

The same thing happens with killing ballons. I attack one. Nothing happens on my screen. Another person sees me kill it instantly on their screen. Minutes later the action happens on my screen.

I cast heals on the gate. Some see gate healing, some do not. Nothing happens on my screen till minutes later.

This type of action matches the examples we have been laying out here.

Clearly the client is immediately sending the action to the server, the server is immediately receiving it and passing it back to all involved clients. Some clients are receiving it right away, others much later.

Also, some log out get back in and the lag goes away or gets better. Others log out and back in and things get worse. This all assumes they actually get back in.

Some Seiges my lag builds but stays minnimal, other Seiges it builds and gets horrible. It's the same with everyone else in the guild. Every Seige part of the guild has bad lag, part has minnimal to moderate lag. It's different fro each person every night.

Looks to me like characters are being assigned to a given segment when they enter Seige and one of the segments is having issues keeping up.

So it appears to be a synchronization issue of some sort. Or an issue with some segment of server software/hardware getting backed up and slowly overloaded. Seems likely to be one of the segments handling the servers communication back to the client.

Since this started with the data center move, in the new center are you running on virtual servers or physical servers? What is different on the configuration between the old center and the new center? Questions you have likely asked, though an outsiders thoughts and questions can spark new thoughts and ideas.

One would think log files would also help sort this out, but what do I know I just own and operate an IT business.

We obviously enjoy Seige and would like it fixed. So we are making efforts to be patient and provide usefull info.

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Roeksha, as you can see there are issues with the siege war server that is why this thread is continuing to grow and grow. Many folks are inputting exactly what they are experiencing in game. To me that information should be passed along to better help your technician crew diagnose the possible problem. I have a fair knowledge on computers and to me it seems as though the server that siege war is on in't built to currently handle the amount of players and data during siege. Could you ask if there is another more powerful one that siege can be moved to?

I look forward to seeing some infomation posted on these forums as to what the tech teams are comign up with as to a possible fix etc. for the siege war server issues. I see alot of information being passed up but nothing passed back to us. The forums are a great place to pass information back to us.

With the upcoming maintenance we will make some larger changes (Unfortunately this requires a complete server restart and some time, so we will not do it before we have a maintenance), with the hope that this will improve the stability.

@Above, please discuss moderation in PM. I will not reply about it in this thread, since the topic will derail then. It was in no way meant offensive and it doesn't publically denounce the Guild. It's a preventive measure to allow the existence of this thread, so I can easily pick out the details I need.

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Thank you for the feedback.

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Quoted from "Roeksha;505587"

To answer a few questions posted in this thread:

Please shutdown Siege War until this is fixed.

Wewill not shutdown Siege Wars for several reasons. We are as of yet not sure what the problem is, we can try fixes, but when Siege War is offline there is noway to verify if this fixed the actual problem. Our QA team is unable to reproduce a 'stresstest' of approx. 3000 players in Siege War. You are not our testdummies, but we do need your help to gain information if the changes we made helped at all.

I don't think you understood the intent behind this request.

We're not asking that you take Siege War offline just to fix the current problems with it. We're asking that while Siege is offline, you rebuild the entire Siege War engine from the basics on up (everything from the coding, to the way the server is responding to the client, to checking the hardware in order to make sure nothing is malfumctioning and/or unusable with regards to server/client demand.)

A complete rebuild has a 99% chance of succeeding and improving both server/client stability and addressing other siege war bugs like LOS, whereas merely attempting to fix the current set of problems won't resolve all of the issues Siege has. You might actually stand a chance of bringing it out of Beta.

Also, I am a bit surprised that you cannot duplicate the factors that go into server stress conditions. After all, there are flight simulators and the like available for commercial use, and they're meant to replicate real-life stress conditions on a plane to a near perfect level of accuracy.

This is awesome, thanks for the 10 min delay in everything i do. I miss the Old FA already.

I dont know why but the last 2 sw's have been the worst for me. I understand you need us so you can see the problem but yes to an extent we are test dummies. I would like a post on what happened and reason behind what caused it, if you figure it out.