Runes of Magic US / AU

My guild sieges with about 20 players. Two did not notice problems other then the fact that they were the only ones without problems on our side. Most of us are on the east coast from well into Canada to Florida. The one in Florida was one of the players with no issues.


The other team started out calling us hackers until they realized they had about 15 players that were unaffected then they just out captured towers for the second half of SW.


During the second half my ping was still stable at 47ms I could go anywhere on the map including inside the enemy castle. No rubber banding whatsoever, BUT I also could not load anything, no players,balloons, towers, tower guards, gates, nothing. I was just in the world alone and the score changed about 90 seconds after the guildy in vent said he captured/lost a tower.

Quoted from "Roeksha;503804"

If it does not affect everyone, are specific locations in the US affected?

First off I would like to note that my husband had the horrid lag issues the night before the BIG MOVE and I had no problems at all, so I am not sure this is move related.

My husband and I are here side by side with basically the same exact computers in California. Last night I was totally unplayable and he was one of the lucky ones that was able to play.

At first everything was ok then a few minutes in the lag started... maybe 20 minutes in. I would cast spells and see them go off about 3-5 minutes later. Our thoughts was perhaps the fact that siege is starting about 3-5 before the top of the hour might have something to do with it?

But it seems that when it happens, a very few of us get to play like nothing is wrong, and the rest of us are totally unplayable because of horrid lag.

The night before last, I log'd out and back in to see if that would help. I remember long ago how when we would try to log into siege but would see our character disappear then a few minutes later I would disconnect. That was what was happening to me again.

We have also noticed that, well before the big move, the guards on the towers are no longer working. Time after time people were taking the towers from behind on us with out the guards even budging.

I was getting the feeling that siege was breaking. We reported the problems and we were hoping they would be fixed soon, but things just seemed to get worse and worse.

For us, our problems seem to be totally Guild Siege related. The rest of the game seems ok with usually crashing now and again.

Our guild has decided not to siege until we see positive feed back here on the forums that things are better. It it just no fun at all when we have about 18 or so in an only about 3 of us can function. It is so frustrating to try to play this way and we all come here to have fun, so we will hopefully be doing something fun like HoS runs or something until this is fixed.

Quoted from "Roeksha;503804"

It's very unfortunate to hear that yesterday/today caused problems as well. I would just like to let you know that we are still both monitoring the situation, but are also looking for solutions. As of yet, we have not found the reason of this issue yet. We do could use a bit of your help to find the issue.

During these extreme lag and disconnect periods, how does the normal arena function? (1vs1, 3vs3, 6vs6)
Is everyone in your Guild affected or just several players?
- If it does not affect everyone, are specific locations in the US affected?

Does it cause any other serverproblems?

We will most likely not fix this problem during the weekend, as we need more time to monitor the situation and find the cause of this problem. There is even a high probability, that the issue requires a downtime to be fixed. We will keep you updated if we find the problem. In the meantime, please keep us updated how the Siege War goes tonight.

Easiest way to see what is happening is for you to get into siege. Nothing tells a story better than being in the mix.
Many guilds here can give you an observer invite if the guild you are in did not get registered.

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Apparently one of our players that lives about 30 miles west of me was lagging badly, while my wife and myself were not.

This would be Chicago area.

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We have guildies all over the place. Before the server move my ping used to be anywhere from 96-118, today I login for the first time since I've been unable to before Christmas to now and my ping is 42!

Siege war was fun for the first...40 minutes or so? After that, I definitely remember the lag starting...first it started with longer respawn times...then after guildies would respawn, they would rubberband allllll the way back from the enemies' castle to our castle. After that, things took a turn for the worse, including us being up and in their castle and flipped completely around to the enemy having all our towers and being in our castle. A couple of our guildmates didn't lag at all, they live in Texas? I live in Chicago and I was lagging like crazy, yet my ping to the server stayed at like...42-60ish.

What's going on here?

I live in the west coast in Canada, and I seem to be lagging more than the others posted above, who live in closer to the east. First 5 minutes of siege worked fine, but after that, the delays came. Click on a skill... 5 seconds later, it responds. As more time passed, the delay got longer and longer, until eventually, 40 minutes after siege, it took me 5 minutes until the action I took responded.

Quoted from "Roeksha;503804"

It's very unfortunate to hear that yesterday/today caused problems as well. I would just like to let you know that we are still both monitoring the situation, but are also looking for solutions. As of yet, we have not found the reason of this issue yet. We do could use a bit of your help to find the issue.

During these extreme lag and disconnect periods, how does the normal arena function? (1vs1, 3vs3, 6vs6)
Is everyone in your Guild affected or just several players?
- If it does not affect everyone, are specific locations in the US affected?


Does it cause any other serverproblems?

.

We will most likely not fix this problem during the weekend, as we need more time to monitor the situation and find the cause of this problem. There is even a high probability, that the issue requires a downtime to be fixed. We will keep you updated if we find the problem. In the meantime, please keep us updated how the Siege War goes tonight.

In our experience the last two nights, everyone in theguild is affected. The other guild is able to play through and take everythingincluding our crystal. We have players from coast to coast and from Canada. Sayis as far behind in response as the rest of actions in SW. Sometimes functionssuch as guild chat other times nothing works. At one point, I was not even ableto leave the game for several moments. The first night when we were kicked fromsiege, we finally got the message our crystal was being taken while we were noteven in siege anymore. The counter did not go away most of the night.

When trying to re-enter siege it causes the entire game to freeze and eventuallyboots us out of the game. SW is impossible to play. The only thing morefrustrating than not being able to move or rez is the fact that the other team,from a different server, seems to be unaffected or to a much lesser degree. As I said, they can run around, take things, and kill us while we cannot move and cannot rez.

We have players in Texas, California, and east coast as well as both east and west Canada. Everyone seemed to be affected, a few more so than others but still unable to play.


Tarrasque-Artemis

First off , ping and frame rate with the move of the server improved by 50%. But at Siege war 20 minutes in and all goes to hell. Now you are asking to let you know how it goes tonight? REALLY?? Isn't that your job?

I'm am not signing up my guild to Siege until you figure your crap out. You want us to be guinea pigs? Rage and get more frustrated. I was so happy to get some issues fix, but as usual Frogster way, hey we fix this and this and this. But we messed up this this this and please do let us know how what is broken and howto fix it, because we don't know how. LMAO

But Siege is in BETA so be patient 3 years is a very short waiting time.

If you think we will do siege again, ya when it is fixed.

Sorry CM'S and GM'S you do your best but your programmers should go back to school or get another job.

Zidlef
Disturbed guild leader
Reni server

East coasters here....Artemis server....ping and fps are fine until we seige. Then 20ish minutes into seige all goes to heck in a handbasket. 1st night after the move both my husband and i had horrid lag/rubberbanding etc..last nite was just me and he was fine and could function for the most part. This is using comcast cable fast connect from Virginia. From comments in vent out of the 15-20 peeps we had in seige each nite maybe 3-6 could function.. the rest of us were left feeling useless.

Is this thing Ever gonna come outa beta??

I live on East Coast and siege has been OK for me. However this is not the case with like 50%+ of our guild. About 40 minutes in some couldn't even move. We lost at the end and we were whomping with half the players of the other side.Guild chat was ok.

Also I'm not keen on the new forum layout yet,lol

FYI, they didnt *fix* any kind of server stability/issues. They made things worse. They simply moved the server location. If you have reduced ping-yeah, living closer to the server will do that. Its not a fix. Nothing has improved.

I wouldn't be surprised if the new datacenter they're using is actually *worse* than the ones they had in California. Nothing so far points to the contrary.

I took a break for a couple weeks from the game. I played Siege last two nights and here are my observations:

Night 1: Everything worked fine for me. Some lag, a couple second's worth, but nothing unplayable.

Night 2: Got the horrible lag everyone is talking about. 20 minutes in or so, it started taking 5 minutes (or more!) to get a response for any action I took.

Both nights, ping and FPS were okay... unless it got crowded in my location in which FPS tanked, but that's normal for me. Whatever the slow response time is going on, it certainly appears to be a server side issue since I was getting the lag even with low ping and high fps.

Has this lag started with the current holiday event? I've been playing a while and one of my experiences is that sometimes a holiday event will actually interfere with Siege. The Christmas event of 2010-2011 for example had none of the tower guards or other NPCs aggroing on players until the next holiday was patched in. We might just have to put up with lag until the next set of holiday events get patched in the current ones patched out.

Quoted from "evilauthor;503950"

I took a break for a couple weeks from the game. I played Siege last two nights and here are my observations:

Night 1: Everything worked fine for me. Some lag, a couple second's worth, but nothing unplayable.

Night 2: Got the horrible lag everyone is talking about. 20 minutes in or so, it started taking 5 minutes (or more!) to get a response for any action I took.

Both nights, ping and FPS were okay... unless it got crowded in my location in which FPS tanked, but that's normal for me. Whatever the slow response time is going on, it certainly appears to be a server side issue since I was getting the lag even with low ping and high fps.

Has this lag started with the current holiday event? I've been playing a while and one of my experiences is that sometimes a holiday event will actually interfere with Siege. The Christmas event of 2010-2011 for example had none of the tower guards or other NPCs aggroing on players until the next holiday was patched in. We might just have to put up with lag until the next set of holiday events get patched in the current ones patched out.

The event was added on Tuesday with the patch and the server move was Thursday.
Therefore that isn't the issue.

Thanks for being honest Roeksha, just acknowledging that you guys know that there's a serious issue and are trying to collect data on it helps a lot.

We were capped at 36 players the first night post-move and very close to that the second day, and I have guildies from many countries and all across the US. I myself am in southeastern Indiana, so pretty East Coast. My experience in PvE was a drop in ping, from 78-350 on average to 30-78 on average. My ping stayed the same throughout both sieges, but I experienced the heavy lag and rubberbanding on both nights.

This I believe, from our experience, isn't necessarily related to region, and here's why: one of my guildies from Oregon was lagged by about 6 minutes behind on the first night and played in real time the second night. A pair of my guildies, a married couple, who play side by side on the same network, had completely different experiences both nights. One night they were both lagged badly, and the next night the husband played in real time whereas the wife experienced heavy lag. One player who is in Guadalajara, Mexico, played in real time both nights, but his brother, who goes to school an hour or so away, lagged terribly both nights. One of my players in the Philippines lagged heavily the first night and played in real time the second night. One of my other players from the Phillippines lagged heavily both nights.

None of these people changed regions between games, and none changed their computers or internet connections either. Some of them were in the same room and watched the other player have completely different lag issues.

During all of the severe lag, no one reported higher-than-average ping, which leads me to believe that the issue is with the siege server only, as we seemed to be able to communicate via guild chat with no lag, whereas say chat kept up with where we were in the siege timeline.

My personal experience both nights was very similar: the first night I played normally for about 10 minutes and then suddenly I started to experience the lag in the following ways- I tried to buff myself and nothing happened, I tried to mount and nothing happened, I was able to run around freely, but towers did not load.

I thought I was standing at Knin when finally my buffs that I had clicked about 6 minutes ago suddenly cast, I saw the mount cast bar and then within a minute or two I rubberbanded back to the bridge and found myself dead. An enemy rogue had hit me. He was teabagging me in a friendly way, so I attempted a say chat and nothing happened. He ran off. I hit the res button and nothing happened.

About 5 minutes after hitting the res button, I saw my say chat appear, and shortly after I ressed on top of the castle. During all this, I could hear my guildies having mostly the same issues that I had. A few people were playing in real time, and we could see how far behind we were by checking with them. I ran back to Knin, which my real-time guildies said that we owned, and saw no tower. My map showed that it belonged to the enemy. Eventually, I saw it spawn, and watched a fight take place, and watched one of my real-time guildies at the tower. I could target the enemy players, but when I clicked my offensive or defensive spells, nothing happened. I was behind by at least 5 minutes. I could see my guildies and the enemy, but we were all in different timelines. I saw my real-time guildie die, but my screen announced him capping the tower. In reality, an enemy player was capping the tower. At some point I died, but I never saw the rogue that killed me.

Perhaps the funniest thing we saw that night was one guildie who announced in a panicked voice that our pfactory was being attacked. As we had lost all three of our pfactories within the first 10 unlagged minutes in a castle fearless zerg attack, and it was 50 minutes into siege at the time that Madie saw it happen, we all just laughed. He was seeing something happen 40 minutes behind.

Another strange visual glitch occurred the next night. The enemy had broken down our central gate and we had rebuilt it quickly. More than one person reported seeing one of the players we knew was experiencing the heavy lag (because this guy is usually nigh unkillable, and he was being spam-killed by our few unlagged people) walking right through the front gate like it wasn't even there. I am sure this occurred because for him, in his timeline, the gate really wasn't there.

In worldchat after siege both nights, we heard reports of similar experiences happening server wide. Some people in other guilds interpreted the lag as use of the multihack, although I tried explaining that the lag was not player-produced. Players are simply not playing in the same timeline, and the ones who are closest to real time have a huge advantage over the lagged ones, although occasionally a lagged one can make a kill on another lagged one if they are close together in the timeline. One of my mages got her highest kill count ever, simply because as she ran around lagged, she purged constantly, and the lagged and unlagged walked through it. She never saw the people she killed; I bet they didn't see her often either.

Someone suggested yesterday here in the forums that this issue might be being caused by the new server company's bandwidth restrictions. I don't know a thing about servers or bandwidth, but it sounded logical when they said it. The problem is definitely that most of the players are out-of-sync with each other, usually by several minutes. Why some have no lag and others have lag as long as 10 minutes (or in the case of poor Madie, a 40 minute flashback) can't be explained by something as straightforward as region. This problem has too many variables.

tonight my guild had a big delay ... and our opponents calling us hacker haha noobs..

Quoted from "Eledhwen;503496"

It was noted by all of us at Frogster mainly because we play i n our servers as well.
Tweeks are due and tweeks are being done.
"Live Long and Prosper"

lol, glad none of the folks in the Frogster tech group took up the medical profession, they'd be putting a band-aid on the scraped finger while the head wound gushes blood. I've said it before and I'll ay it again, I'd highly recommend assembling a QA group to test things before implementing them.

So here is a new one i have yet to see, we were in siege for 40 mins, lag started, we all got kicked to login screen, when we came back on, we arent even on siege list anymore. no result of a win or loss either way. lolwut right? before dc was runnin around, no towers, no guards, no balloons but a mage from the other side did manage to target and kill me though i couldnt see him. good thing i guess, if we both got kicked off of siege list since they glitched through wall and took out factory one in the beginning. anyhow, how we get kicked completely off siege list during siege?


Edit; siege is over and results are in for wins and losses and yep, we are not on the list nor is the guild we were fighting. awesome. is this something we should submit a ticket for or are gms compiling info from these threads?

This isn't a lag issue. It could be a bandwidth issue. It's certainly something to do with these new servers or some sort of bandwidth throttling. Typically though, server-client programs (if they're coded correctly), will simply start dropping the packets after timeout, instead of trying to process them this slowly. Something is not being balanced right for the load on these servers, or there's a setting causing the server to become overwhelmed with packets from each client, and instead of timing them out (Server data mis-match errors) it's continuing to try and process them. Socket timeout on most programs of this scale is 15-30 seconds. RoM's settings have to be 5-10 minutes. Not good.

If it is bandwidth throttling, then the servers should be dropping the connection altogether, not seemingly holding the packets in a queue to process later.

Come on Frogster/Runewaker, this is client-server architecture 101.

EDIT: Are the folks on EU servers having these issues? That should tell you right away if it's a server or a coding issue.

So since we have had 2 sw an both where lagged an rubber banding an tonight saturday jan 21,2012 we where fighting an we got taken off the sw list both prodigy an pheonix got booted off sw list thank you so much rom for the fail again.

Our guild will not be signing up for siege till this issue is fixed.

Im not so sure what they are doing over there but they REALLY need to test shi* out.
If siege does not work why oh why do you put your customers do all the testing for you?

Take the junk off line and do your own testing..

Me myself, my days with this game are comming to a end.