I am putting this here, verses the 'good siege' topic, so as to not derail that conversation. This is not a thread designed to complain or finger point towards any paticular guild, so please keep that in mind.
You can't blame (in all honesty) the players of the game for sometimes getting overheated or upset because when guilds do have undeniable proof of wall flying, or thrones being removed through walls, or warden pets being used to destroy (just some examples) in siege, their videos, and proofs do not make a difference. When people do violate the TOS of the game and are caught, it's just a joke. If they do get riprimanded they get a slap on the wrist, they make another toon and carry on until the ban is lifted. Many frustrations emerge from the lack of GM's in the game, and the loss of control or desire to control those who do various things to exploit the game. It becomes a wild jungle, and like such, people end up reacting with various forms of animal like behaviour.
Instead of creating new events, and new pizazz to make the game 'appear' to be this wonderful thing, a lot can be restored just by having people who not only listen, but address the issues as presented. I understand the CM's are limited in their ability to do anything other then turn over requests and complaints to the higher ups, so this is not design to disparage you all.
But please keep this in mind, when addressing comments that get out of hand and out of line. Frustrations that are not addressed become a fertile ground for havoc and chaos.
What we really want? US based support that truly addresses the concerns and issues of those who play the game.