it simply has "low priority" for them , means updates can take between days and months. Atleast that's what we've been told a while ago. And its not Frogster/Gameforge-owned either so the only single place to go for complaining is their own forum (or find whoever is responsible at "Playata GmbH").
As for rom-welten, its not even a problem of data access but rather the sheer amount of work (Did i mention we need additional staff? :p). Give us a web designer and a web programmer with some time and we'd do the same ... but not with the current amount of people we have.