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1

Friday, October 12th 2012, 6:43pm

Is the password reset EVER going to be fixed?

As the subject line says. It's been broken for probably about a month now. When you reset, it doesn't send a password.EU side is working fine, US is broken.

Dionaea

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2

Saturday, October 13th 2012, 12:13am

Yes, we are working on getting this fixed as fast as possible.

In the meantime, if you have problems with password changes, please contact our support for assistance.

flyingltj

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3

Friday, October 19th 2012, 11:51pm

Quoted from "Dionaea;573818"

Yes, we are working on getting this fixed as fast as possible.

In the meantime, if you have problems with password changes, please contact our support for assistance.



Dio. I have a friend whos being impacted by the non-functioning password reset process at the moment. She's unable to get any help from support, and they keep sending her to the same broken password reset page as if they're unaware it has been broken for over a month.

She's gone around in a circle with support 7 times now, and 7 times support has not helped her to reset her password. What other options does she have to get her password reset? Is there anyone that we can put her into direct contact with so she can simply log into the game?
--- Phoneface

Dionaea

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4

Friday, October 19th 2012, 11:59pm

Could you please have your friend contact me on forum in private message or send me the ticket id of the support ticket in private message? I will try to assist her from there.