I heard that some time ago there was a server move or similar in the US, what was the reason for that. Was it ping problems ?, and how long or how much complaining was needed to get something done. Alecvisable is right. Australians used to enjoy a fast server based in Australia, for me pings were 30ms+ GameForge moved our server to the USA without notice or explaination, resulting in pings around 300ms. But not stable pings either it varys from 300 to over 15,000. You notice lag spikes in the ping when raiding, when in seige, even when your casualy traveling around on a mount you get rubber banded back to a previous position, and minigames too, your position is rubberbanded back in time.
What pings are you guys dealing with and do you find it acceptable.