Not really a fair comparison to RoM. Wow has much higher player base and immensely more content. Despite that, they are much more actively involved in communicating with their communities and they do respond to their players - just not under the banner of trying to please everyone. I played WoW for many years but I can only comment based on my personal experience. When I left, it wasn't the interaction with the company or how they addressed customer concerns that led to my departure, the game was actually quite exceptional at the time, I had just played it long enough and it was time for something else.
Final thought: There are far too many posters on these forums IMO that seem to grant unlimited license to GF and RW, routinely make excuses, conflate GMs with GF/RW employees and in some cases try to shame other players who post ideas or comments they disagree with or that are critical of the game. That's what the forums should be for - to ask questions and air grievances. Instead it has become something else. Something much less and it shows in the reduction of posts over the past few years. Such a shame.
Titaia (100/100/55 M/P/K), Safia (100/100/75/60 K/P/W/S) - Badkitty
Vivecka (100/100/60 Wd/W/S), Tuulikki (100/100/84 Wd/W/S) - Unity
Vanora (100/70/70 D/Wd/S), Morz (100/100/83 R/S/Wd) - Aurora
Quote: "Be yourself, everyone else is already taken" - Oscar Wilde