Runes of Magic US / AU

Hi MrNympho,

Please send the evidence as well as all the relevant details to our support. They will investigate and take any necessary measures.

Thank you.

Quoted from "MrNympho;588937"

There has been a person botting EoJ's doing the Taz daily/public event for quite a few hours now. I can't mention guild names or player names in forums so channel 1 on reni. if gms in game actually enforce rules..

Reporting this ype of activity on the forum won't help. You need to take it to Customer Support.

Edit:
Dagnabbit! Cernunnunuununnunna was faster :p

Cernunna...could u please state as to what evidence would be required? Can bottling be ascertained by a simple screen shot? What would actually be required by the OP to get a result for his effort?
Thanks

Quoted from "MakkaPakka;588945"

Cernunna...could u please state as to what evidence would be required? Can bottling be ascertained by a simple screen shot? What would actually be required by the OP to get a result for his effort?
Thanks

While a screenshot is not adequate proof of botting, it does show Support the area and character name, which they can then use in their investigations. It is sufficient.

Quoted from "Zavod;589030"

While a screenshot is not adequate proof of botting, it does show Support the area and character name, which they can then use in their investigations. It is sufficient.

Really? has NEVER happend on my server, even had 5 people send in videos. The offical stance is a GM must fulfill certian criteria to confrim botting. Log in chat to the toon see if it responds etc etc.
Players screenshoting / fraps in not considered conclusive proof

Quoted from "BenTAxeL;589033"

Really? has NEVER happend on my server, even had 5 people send in videos. The offical stance is a GM must fulfill certian criteria to confrim botting. Log in chat to the toon see if it responds etc etc.
Players screenshoting / fraps in not considered conclusive proof

Right - nothing you can send in is proof of botting, but it provides sufficient information for Support to investigate.

I'm sorry if I wasn't clear on that.

Quoted from "Zavod;589034"

Right - nothing you can send in is proof of botting, but it provides sufficient information for Support to investigate.

I'm sorry if I wasn't clear on that.

So if nothing we can send in is proof of botting, then why does the support form we fill out ask us to provide a screenshot? We can simply tell you the players names and the location in which they were violating the TOS and the support staff would have gathered the same information without us having to go through the trouble of uploading videos and/or screenshots to the internet.

Seems very inefficient. Why not cut the fat?

Quoted from "flyingltj;589045"

So if nothing we can send in is proof of botting, then why does the support form we fill out ask us to provide a screenshot? We can simply tell you the players names and the location in which they were violating the TOS and the support staff would have gathered the same information without us having to go through the trouble of uploading videos and/or screenshots to the internet.

Seems very inefficient. Why not cut the fat?

You do realize that you quoted the answer--Support doesn't employ mind-readers, so you have to *tell* them about the alleged botter, which server they're on, which zone they're in, and what it is they are allegedly botting.

I don't see any "fat" there, flying.

Quoted from "Malignatus;589051"

You do realize that you quoted the answer--Support doesn't employ mind-readers, so you have to *tell* them about the alleged botter, which server they're on, which zone they're in, and what it is they are allegedly botting.

I don't see any "fat" there, flying.

You clearly missed the question.

The support form asks us to provide a screenshot.

Since "Nothing" we can provide is seen by support as evidence toward violations of the TOS, the support form is asking us to provide a useless addition to our tickets that does nothing more than consume the time of the person seeking support.

The Zavod suggests, screenshots 'could' help show the who and the where of violations taking place, but that same information can be provided much more clearly through a text entry by the submitter of the support ticket.

So the question still stands. Why are we being asked on the support form to submit 'evidence' when 'evidence' is not taken into consideration when the terms of service is being violated?

Quoted from "flyingltj;589052"

You clearly missed the question.

The support form asks us to provide a screenshot.

Since "Nothing" we can provide is seen by support as evidence toward violations of the TOS, the support form is asking us to provide a useless addition to our tickets that does nothing more than consume the time of the person seeking support.

The Zavod suggests, screenshots 'could' help show the who and the where of violations taking place, but that same information can be provided much more clearly through a text entry by the submitter of the support ticket.

So the question still stands. Why are we being asked on the support form to submit 'evidence' when 'evidence' is not taken into consideration when the terms of service is being violated?

In my opinion, I think it's there as kind of a failsafe check.

Hypothetical:

You see Üßerßot running around botting. You report his name as "Uberbot with a funny U and B's." You send the ticket to support, and they look for "Ûberbot" or "Uberbot". They find nobody by that name, and therefore cannot investigate.

A screenshot would allow them to double-check, find the correct name, and possibly resolve the situation.

I can also understand it from a location perspective. Ever tried to get someone to locate you while not in a party? If you're not in a handful of well-known locations, it's a pain in the rear to describe your spot, and takes a lot of typing. A screenshot provides all that information in a single picture, like the old saying "A picture is worth a thousand words."

I don't know if this is the real rationale for it, and I'd say that a text-based report is better than no report, but I'd personally take the extra 2 minutes to make sure that Support has absolutely everything I can give them so the botter gets his comeuppance.

Quoted from "MrNympho;589073"

I tell them all the information and the guys specific coordinate location, not a darn thing is done after 2 months. Maybe rules would be enforced more if a GM would log in once in a while.

A GM? What's a GM? Oh yes, i remember them...those awesome people we used to have who enforced the rules.....

Your funny, we have reported someone from our server several times, nothing was done. I provided video as evidence.

Just search the forum for reporting botters. There are plenty of threads to confuse, cofound and obliterate any hope you have for getting anything done. Anything you do will mean nothing.

It's to the point people don't bother reporting anymore because it appears to the players that nothing is done. We report bots WITH screenshots and video, yet when the gm's log in they can't find where this bot is, so the gm logs off with "I checked and couldn't find them, next" mentality. So the bot continues, players get frustrated and stop reporting. Bots are taking over this game, slowly but surely.

There really needs to be a system where you can target the bot, click ONE button to report. The report would contain the server, channel, zone ID and coords in that zone. An "on call" gm can then immediately log in, check the reported facts and insta ban the botter. Players can spot bots within seconds, why can't the gm's?

Quoted from "Ziav;589096"

It's to the point people don't bother reporting anymore because it appears to the players that nothing is done. We report bots WITH screenshots and video, yet when the gm's log in they can't find where this bot is, so the gm logs off with "I checked and couldn't find them, next" mentality. So the bot continues, players get frustrated and stop reporting. Bots are taking over this game, slowly but surely.

There really needs to be a system where you can target the bot, click ONE button to report. The report would contain the server, channel, zone ID and coords in that zone. An "on call" gm can then immediately log in, check the reported facts and insta ban the botter. Players can spot bots within seconds, why can't the gm's?

Well we don't have GM's anymore, we have forum mentors, people swear, curse in world chat all the time and no one gets a whisper from a GM. Matron swore once and he had a GM pop in 2 seconds later to give him a 7 day ban. But all other people there that did the same didn't get anything, why?? because Matron mentionned the name of the company. They don't care about fixing, banning, exploiters, cheaters or hackers players as long as it doesn't mess with their bank account or sales.

They enforce the EULA when it suits them. We need GM's on every server to enforce and check on stuff. Make a recruitement on each server and i would personaly put out suggestions of players that would probably do a great job at it on RENI and that are not in my guild or even friends. I would trust them to do a great and non bias job. We have great people on Reni and we have the rotten ones, just like every other servers. I've been playing for so long and know most of the good, the bad and the morons of the server. Would be nice to see stuff enforced, not just when Gameforge decides it'S bad for their image. No need to give them freebies to their friends and buddys, just remove BOTS, cheaters, hackers, exploiters and the people that hate the game and the rest of the server.

My two cents

P.S. i do not want to be a GM because i would not stand for most of the morons on the server and perma ban their arse without thinking twice about it and feel no remorse whatsoever loll. I LOVE RENI!!!!!!!!!!!!!!! greatest server in the US!!!!